I wanted to communicate a terrible experience I had at Rome Casino and to warn other players not to deposit there.  Here are the details:
 
I signed up and registered an account at this casino on October 12th.  They offered me a 200% bonus and I deposited $197 on my credit card.  I lost the money and redeposited another $192 after their support said they would give me another 200% bonus.  This time I got lucky and was able to get balance up over $3,400.  I went to the cashier and was only able to deposit (not withdrawl).  I contacted customer support and they said that I'd be able to withdrawl after I sent them my security documents.  
 
The following day I sent them everything they asked for.  I also contacted Noah@romecasino.com informing him of the situation.  He said it was the weekend and he would look into it.

Soon after, I was able to make a withdrawl at Romecasino for $3416.  I expected them to remove the bonus and proceed with the withdrawl.  Over the weekend of the 15th, I tried to
login to my account and it was blocked.  It said to contact customer support which I immediately sent them an email asking what the problem was.  I also sent another email to Noah trying to find out the same information.  The casino never responded.
 
On Monday, I logged into my XXXXXXX account and the two deposits I made to the casino were credited to the account.  They obviously decided to return the deposits and keep the winnings.  I've heard very bad things about this casino and this confirms they are dishonest.  
 
Based on my records, this casino owes me the following:
 
3416
- 384 (bonus)
- 389 (two deposits they returned)
 
NET DUE = $2,643

I was given this explanation from their casino rep:

It seems that you made a deposit/s on the 12th and they received an iovation report regarding your card about 2 days later on the 14th.


Unfrotunately, due to past problems with CC's having the same kind of history, the policy of the risk department is to close such accounts and refund all deposits. That is not to say you are attempting fraud in any way, simply that they make no exceptions in the matter. In most cases its not harmful to the player but in this case you won before they got the report, and so of course you indeed suffered a loss of potential winnings. I wish I could change that but I am only a messenger, I cannot change their policy, which is in place for good reason. I would not recommend using this CC with other casinos as most will receive the same information and close your account.
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I have no idea what kind of report they received but it is indeed an excuse not to pay winners.  If I lost, would they have produced a report?  I doubt it.  They happily accepted my deposits and allowed me to play.  Too many casinos are making this excuse not to pay winners including INETBet etc.  Be very, very careful where you play because these casinos can do whatever they want and you have no recourse.

Stay far away from RomeCasino and any of their sister sites as they'll try whatever possible to not pay you if you win.


 

I was just looking up iovation and it seems to be a company that "protects online businesses from fraud and abuse by exposing computers and mobile devices associated with chargebacks, identity...."  The actual website is down so I can't get any more info than that.

Sorry to hear you've had such a bad time of it joycefl.  It could be something to do with your credit card people?

blue

That's why have given up with online gambling. The casinos left for the US players are so questionable that I just no longer trust any of them...

Hi Joyce,

I have removed the name of your bank to protect you and the bank.

Lips

Hi joycefl

Please contact Noah here : Rome Casino Support

Zuga

I did contact Noah a number of times.  He was very aware of the situation and couldn't do anything about it.  The fact that there is a casino rep here doesn't mean that the casino won't do something dishonest.

That's what the members need to understand.  If a casino is represented here by something, it may be helpful, but doesn't mean things can't go terribly wrong.  In the case of Romecasino, this is basically a rogue site where many people have complained on gg.  For some cases, they worked it out, others weren't so lucky.  I would never recommend this casino to anyone because they were dishonorable and lied about things.  I know that to be true.  When there is regulation, places like this will go out of business.  That will be a fact.

I'm not going to play online anymore as there is no trust for me.  Good luck to anyone that risks their money.

there are alot of negative posts about this casino over at CM.  Just wanted to keep this in front of forum members because I think they're a scam outfit.  It says on GG that you should send in all security docs before playing anything...they'll try to not pay you and will only pay attention if you complain on these forums.

Thank you Noah for the explanation.

I can understand that fraud is a very serious subject and information you are given is acted upon in the same way with any customer, regardless of the position of their account (be it winning or losing) at the time.

I hope you manage to sort things out Joyce.

blue