lostflower
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« Reply #15 on: November 30, 2010, 08:09:49 AM » |
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gunnylab, I shouldn't have to resort to giving my personal information out to a stranger on the forum. Rome Casino should be made to take responsibility for its own actions or lack thereof. I have not come across any problems with other Top Game or RTG casinos. I just dont appreciate all the BS about someone contacting me with regard to my withdrawal request when they know full well that no one is going to contact me because its a game of chase them for my money. They are very careful and go out of their way not to have any documented evidence that they have received money from me, that they are acknowledging that I won money and that my withdrawal request is being processed. They also do not provide an opportunity for the player to get a copy of the chat transcript. Very controlling. I do want to thank eveyone for their responses but I am going to have to agree with chocolateman because his statement was my thoughts exactly about what is going on. Quite frankly, if the casino can't afford to be in business, it shouldn't be in business. I just do not know how it can be in business operating the way it does by making people wait to get paid because they have to wait to have enough money deposited and have to get enough profit for themselves before they pay the player. Unfortunately, these are some, but not all, of the reasons why the US prohibits anyone from operating on line gambling sites in the US. Lostflower
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gunnylab
Hero Member
    
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« Reply #16 on: November 30, 2010, 08:10:27 AM » |
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Thanks Jacob  ! I asked you because I thought it might be Yes We Can and Blacklights. I got 500% whenever i wanted to play there if I didnt have a better email promotion bonus. Everything was going so smooth at those 2 places. Both are owned by the same company. I received my withdrawals up until the middle of August in 3 weeks. All of a sudden they wouldnt pay me in over 9 weeks. Finally they told me my account was sent to security and fraud department for inconsistencies. I played my account down from $1,500 to $270 because I figured they were going to make up some reason not to pay me. A few weeks ago I talked to customer service and told them I couldnt play there anymore because I did nothing wrong and to avoid paying me they decided to send my account to the s and f department. They found I did nothing wrong paid me in a few days and blocked my access to both my accounts which was fine with me.
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lostflower
Jr. Member
 
Posts: 58

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« Reply #17 on: December 02, 2010, 06:02:40 AM » |
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Just an update on Rome Casino. I was forced to log in and contact the chat again because they did not contact me from the time I deposited, other than to ask me for deposit money on other bonus offers. I am now told, that I am not eligible for a withdrawal. When I won the money, I called the live support toll free number to question whether I made the playthrough and I was told that I made it and that I was specifically told that I was eligible to withdraw the winnings. I have been on the customer chat several times with reps and they have told me that I am eligible to withdraw. I was also told during chat that my documents are fine. This was all after chasing after them for a status or to find out if everything was in order. I am now being told that the amount I requested to withdraw did not cover their withdrawal fees. Yet again, their is no official contact or email from the casino alleging this, only a live rep saying so on chat that doesnt allow you to email or print out a record of the chat. Originally, there was no mention of a $50 fee to withdraw funds. Suddenly, since I came on this forum questioning their ethics, there is an issue and suddenly its all my fault. I cancelled the withdrawal request and purposely played through the money because I will never play at Rome Casino again. Rome Casino is lucky that I didnt look at the optional way of reversing my money and that would have been by contacting the third party depositor and having them reverse the money back into my account based on their fraudulent practices. There is something very unfair and deceptive in the manner in which Rome Casino conducts business. I really don't care if anyone disagress with me because my post is about my bad experience with them. I have found that other players have had similar experiences. Lostflower.
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chocolateman
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Posts: 226

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« Reply #18 on: December 02, 2010, 11:50:21 AM » |
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Just an update on Rome Casino. I was forced to log in and contact the chat again because they did not contact me from the time I deposited, other than to ask me for deposit money on other bonus offers. I am now told, that I am not eligible for a withdrawal. When I won the money, I called the live support toll free number to question whether I made the playthrough and I was told that I made it and that I was specifically told that I was eligible to withdraw the winnings. I have been on the customer chat several times with reps and they have told me that I am eligible to withdraw. I was also told during chat that my documents are fine. This was all after chasing after them for a status or to find out if everything was in order. I am now being told that the amount I requested to withdraw did not cover their withdrawal fees. Yet again, their is no official contact or email from the casino alleging this, only a live rep saying so on chat that doesnt allow you to email or print out a record of the chat. Originally, there was no mention of a $50 fee to withdraw funds. Suddenly, since I came on this forum questioning their ethics, there is an issue and suddenly its all my fault. I cancelled the withdrawal request and purposely played through the money because I will never play at Rome Casino again. Rome Casino is lucky that I didnt look at the optional way of reversing my money and that would have been by contacting the third party depositor and having them reverse the money back into my account based on their fraudulent practices. There is something very unfair and deceptive in the manner in which Rome Casino conducts business. I really don't care if anyone disagress with me because my post is about my bad experience with them. I have found that other players have had similar experiences. Lostflower.
As I've stated avoid TOP Game casinos. And don't listen to the shills here. I can't believe there are people here. That deposits at Virtual Casino group, But they do. So take this as a lesson learned, and learn from it. AVOID!!!
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Shalam!
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JacobBlack
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« Reply #19 on: March 20, 2012, 01:29:16 PM » |
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MAN, the slots at ROME are so loose it don't make any sense.. Look, this is from the last $5 ND they gave.. Then I spun it way down on max bet, but low and behold... 2nd screen shot
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« Last Edit: March 20, 2012, 01:39:14 PM by JacobBlack »
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STAND IN THE CORNER AND SCREAM WITH ME!! 
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caseyk
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« Reply #20 on: March 20, 2012, 07:07:56 PM » |
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good luck getting paid!
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