lostflower 
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« on: November 19, 2010, 05:31:34 AM » |
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Im having problems getting Rome Casino to acknowledge my withdrawal request I have since played at other casinos and cashed out and got my winnings. Does anyone have any info on Rome Casino? i think that i might get beat out of my money. |
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helwin
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« Reply #1 on: November 19, 2010, 05:48:01 AM » |
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Try e-mailing finance there. It takes them awhile
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Zuga
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« Reply #2 on: November 19, 2010, 07:04:57 AM » |
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Hi lostflower, you can post your complaint here : Rome Casinocheers Zuga |
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"All it takes for evil to prevail is for good people to do nothing "
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chocolateman
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« Reply #3 on: November 19, 2010, 08:08:24 AM » |
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Stay away from top gaming casinos. Unless you're willing to wait weeks or months to be paid.
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Shalam!
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gunnylab
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« Reply #4 on: November 19, 2010, 02:10:55 PM » |
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I have to tell you Rome is the best of the Top Game sites. I should know I have played at many of them. I admit it takes me 5 weeks to get paid from Rome into my usemywallet account but my god other than that dealing with customer service and finance departments is painless. I think I will start a new thread on "my guide to Top Game sites. |
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lostflower
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« Reply #5 on: November 19, 2010, 04:13:25 PM » |
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I just want to thank all of you for your responses. I will be contacting Noah@romepartners.com for a status of my withdrawal request. I do think that Rome Casino could improve in the manner in which they communicate. After I made the withdrawal transaction, a message prompted and said that someone would contact me shortly. I have yet to hear anything from Rome Casino. After two days passed, I contacted live chat and was told that I would get an email. Its been two days since I was told I would get the email and I have not received any acknowledgement from Rome Casino. I also noticed that Rome Casino did not confirm when I deposited money with them, unlike the confirning emails that I have received from other casinos that are also RTG. I won money from one RTG casino the day after I won at Rome and I have already received my money and a non RTG casino that I won at on the same day confirmation my deposit was received and I have since received confirmation my withdrawal request went through and I will have my money on Monday. If Rome Casino's process is slow, then they should communicate this to players rather than ignoring customers and leaving them hanging, especially after telling a player that he or she would be contacted and then no one contacts the player. Thanks again to all  |
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lostflower
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« Reply #6 on: November 23, 2010, 04:56:06 PM » |
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I just want to update everyone I have not received any word regarding my withdrawal request from Rome Casino since I made my withdrawal request on Nov 15th. I did get an email from someone who called himself a VIP and was asking for a deposit on one of its casino bonus offers. I felt insulted after receiving the email so I went into the casino and chatted with "Roger" who was helpful and he told me to send my ID and utility bill to finance@romepartners.com. That's something someone could have and should have told me more than a week ago. So I will be sending in my info to Rome Casino and now it is wait and see what happens Thanks again to all who responded to my post. ciao Lostflower |
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gunnylab
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« Reply #7 on: November 23, 2010, 06:47:02 PM » |
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Lostflower, I apologize I thought you sent your documents in. I have played at Rome many many times and Roger is one of the best customer reps. you will find. What I dont understand is why you didnt receive an email from Jennifer in finance the day after you set your withdrawal up telling you what documents you needed to send in and where to send them. I am telling you the truth it takes 5 weeks for me to get my money. My October 19th is still listed as pending.
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lostflower
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« Reply #8 on: November 28, 2010, 12:06:53 PM » |
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gunnylab, I sent my documents in. I chatted with rep Guy during the week and he said I would be contacted by the weekend about my withdrawal. No one contacted me about my withdrawal. Instead I received an email from Rome Casino asking me for a deposit regarding one of their bonus offers. I feel insulted to say the least. Like I am supposed to acknowledge their request for my money but they dont acknowledge my request for a withdrawal of my winnings. This is customer/player abuse. I think other blogs and forums may be correct. This is a rogue casino. So what if Roger is a nice guy? Does that mean that I am suppose to roll over and play dead and pretend that they aren't treating me this way? This is the only casino that has never acknowledged my deposit, does not confirm my withdrawal, does not confirm they received my documents and has left me in limbo not knowing what to expect. It is poor customer service to say the least, no matter how long or how short of a time it takes to get paid. There are other issues involved. Honesty for one. I made my request several weeks ago. I have since been told been repeatedly that someone would contact me. No one has contacted me other than to ask me for more deposits. Then I was just told by Guy today to send an email to finance if I had any questions. If Rome Casino has not ackowledged all the other emails I sent, they certainly are not going to respond to my next email, either.
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gunnylab
Hero Member
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« Reply #9 on: November 28, 2010, 12:17:13 PM » |
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Lostflower, send me your screen name and real name in a private email thru here and let me see if I can use my connections to try and help you. Oh, also tell me the method of withdrawal you chose. My withdrawal is being paid to me this coming week. I am only trying to help you if you want me to.
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chocolateman
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« Reply #10 on: November 29, 2010, 08:58:16 PM » |
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Lostflower, If/when you get paid. Avoid all Top Game Casinos. They are pretty much one in the same. For someone to recommend them and thinks its okay to wait 5 weeks to get paid. That should tell you something about that person. Most decents casinos will pay you in a few hrs up to 48hrs. Not 5 weeks. Top Game is not worth the hassle or trouble. They are underfunded and are borrowing from Fred to pay Ted.
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Shalam!
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gunnylab
Hero Member
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« Reply #11 on: November 29, 2010, 09:43:41 PM » |
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Ok, Chocolatewhatever I will try and keep my cool here so Zuga doesnt punish me. Besides wanting to tell you to go do something to yourself I will try and explain something to you. I am bored with rival software and have no chance at rtg sites. I chose top game sites because with my bonuses my playthru is so much better. Yes they pay alot slower but the odds of withdrawaling is far greater. If I feel its ok for me to wait 5 weeks its my choice and now u can (the letter after D in the alphabet) yourself. Zuga, I apologize this ***** on more than 1 thread acts like an ******* towards other members and Ive had enough of this *******. |
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JacobBlack
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« Reply #12 on: November 29, 2010, 11:08:05 PM » |
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I personally think Top Game casino's are just about the best in the business. Where else can you get a 600% bonus with a play through of 20x and a max cash out of $2500 a week? Nowhere! Also the percentage of payouts per bet are the best I have ever seen. Where else can you win $105 on a .90 cent spin. RARE!
Just my opinion JacobBlack
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STAND IN THE CORNER AND SCREAM WITH ME!! |
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gunnylab
Hero Member
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« Reply #13 on: November 30, 2010, 12:32:30 AM » |
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hey Jacob, which casino you getting 600%  ?? Oh on my above post it was suppose to say 2nd letter after "d". |
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