that's too bad... I just wanted to tell you kind of same thing happened to me also not exactly but ...I used to play at richreels and villento and they were great at the beginning with free spins and deposit bonuses and then more I play they stopped giving me free spins. I get emails from them twice a week one is weekday deposit promotion and another one for weekend deposit, first one is for deposit $25 to~ receive 70 credit, second one is for 100% match. Anyway, the last time I deposited at richreels, and tried to claim bonus it said no so I asked support they said that I missed one day so it was expired? but he gave me $5 free lots of people love these two casinos but I don't really play any more. I play at Royal Vegas which has been my favorite casino ever... if I had the same problem as you had at royal vegas, they surely would take care of me and I know it.