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Author Topic: Accounts blocked at Thebes/7spins casinos  (Read 3043 times)
Female MommyMachine View Public Profile
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« Reply #15 on: May 26, 2010, 01:08:42 AM »

OH MY! What kind of treatment is that reelplay? That is ridiculous to say the least...good luck to you wherever you do play now....


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Female blueday View Public Profile
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« Reply #16 on: May 26, 2010, 12:47:02 PM »

Luckynn, please help me I messed things up can't remove the doubled post Embarrassed
Oh, maybe I should report myself, my post I mean, still learning
Hmm "you can't report your own post to the moderator, that doesn't make sense"
 Grin Grin I give up, have been awake 36 hours, Good night Smiley

I removed the one where you didn't say anything and just "quoted" other responses.  I'm guessing that was the one you meant emmiee.

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Female emmiee View Public Profile
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« Reply #17 on: May 26, 2010, 04:31:22 PM »

Really, was that all they were referring to that you "managed to cash-out over $2000" May I ask what casinos or casinogroup this is?

I love Top Game Software.  A few months ago, I was playing and winning often, but not large cashouts.  If I hit playthrough, I would cashout, and I had 4 or 5 cashouts all under $200 coming to me back in January.  They blocked my accounts, so I could not log in at all.  Finally,they sent me an email stating that I "managed to cashout over $2,000", and they would send back my last deposit of $50 and cancel my last cashout, and I cannot play their casinos again. 
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Female emmiee View Public Profile
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« Reply #18 on: May 26, 2010, 05:27:37 PM »

I totally agree with you it doesn't make sense.
I checked terms and conditions for one of the casinos where my account was blocked. I choose not to give the name of the casino here, but if anyone is interested I will tell you of course.

"The casino reserves the right to cancel your membership at anytime without notice. Deposits made into your account may be immediately credited back to you."

"The casino has the full discretion to terminate Player's account and any and all winnings in excess of Player's original deposit (INCLUDING THOSE IN ANY ACCOUNT ON ANY CASINO USING THE TOP GAME PLATFORM) may be void."

It is I who use the capital letters of course, because I don't believe my eyes. It would be logical if this statement was followed by "under the following circumstances....." but it's not.
Further down though it is stated that the casino reserves the right to void any winnings and withhold any balance under certain circumstances, fx fraudful behaviour, misleading information, cheating, etc etc. but I found nothing about "bonus abuse", what constitutes it or that it could be a reason for blocking accounts or ending membership.

One should always read T&C thoroughly of course, but I usually don't when I play at fairly reputable casinos.
From now on I will certainly be more careful.
Sending an e-mail to them now asking for the reason, will tell you when i receive an answer.

Emmiee, thank you so kindly for answering, i got it now.. being that you made deposits w/recieving bonuses at several of the rich group casinos along with making a withdrawl from one, they blocked your account.
At first you are left with why did this happen.. then assume it's because too many bonuses are used.

Do they make anyone aware this will happen in any or their terms or conditions?

See to me it just doesn't make sense that these casinos do this, your a customer making deposits. Everyone wants the most with their money. So i'm guessing to avoid this, in between they want some deposits without bonuses. If this is the case they should mention it or at least warn people.
« Last Edit: May 27, 2010, 07:14:51 AM by emmiee » Logged
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