Zuga
Administrator
Mighty! Member
Gender: 
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this is the end, my only friend the end
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I guess this is the kind of issue that's going to take some time to be resolved...
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"All it takes for evil to prevail is for good people to do nothing "
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Nicholas
Casino Rep 
Newbie
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I’m glad to inform you that the problem has been solved and that Australian players are free to sign up to Silveroak casino. If for any reason you encounter any issues please go ahead and post it here and will get back to you with a quick response. Feel free to sign up to our casinos, have fun and start winning..
Thanks
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Tazzie
Jr. Member
Posts: 73
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OMG!!!!IM SOOOOO MADDD!!!!
Downloaded Planet7 registered but wouldnt let me log in! Went to Live Help and here is the response:-HEAD's UP ZUGA...LOOK WHAT HE SAY"S ABOUT YOU!
site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
Thank you for using our LiveChat Service. This is 'Alex'. How can I help you?
Alex: Hi
Ruth: Hi Alex, Just d/l your software and filled registration out but it says Im not allowed to log in?
Alex: Sorry but we don't allow players from Australia.
Ruth: Your Manager has been in contact with LCB and said YESTERDAY that ALL Australian players are welcome??
Alex: I'm sorry LBC?
Ruth: Latest Casino Bonuses Forum
Alex: Which manager? I don't think we would ever say that.
Alex: That site is a forum site
Ruth: LCB sry
Alex: Those sies are not related to us and uses our name with out permission
Alex: *Sites
Ruth: Excuse me??? I think you might want to check on that plz?
Alex: Sorry but there's nothing to check what I told is right.
Alex: I wish you could play but Australia can't.
Alex: You just saw it by trying to log in.
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Jimbeaux
Hero Member
Posts: 864
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Hi Tazzie.
If you will look up at the title of the thread you will see that Nicholas represents Silver Oak casino and he stated he fixed things at Silver Oak so Aussies can register and play.
It does not say Planet7, and even though they are sisters does not mean what one does to make things good for you that the other will as well.
As for Zuga's work to get this matter addressed I think he did a great job in getting Nicholas here in the first place, to show him the interest from our Australian members in playing at their casino and getting it corrected.
You may also find that the no aussie rule is still in effect at the other 7 Sisters... but for now it looks like Silver Oak can and will allow you to register and play with them.
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Tazzie
Jr. Member
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Jimbeaux
Hero Member
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Morning Tazzie, (yeah, 6 am here)
First, sorry if the earlier post came off as a blast. One problem with online is that nuances are hard to interpret and misreadings can be the norm.
At the beginning of the thread we had an "Alex" who was purported to be the manager from Silver Oak casino address the issue first. He made a point to inform us he represented "the casino titled in this thread". Couple of posts later Nicholas showed up and took over. In his first thread he does use the terms "our casinos" and an empirical "we" as he discusses the problem, but in his second post he only refers to Silver Oak casino which was what I was pointing out.
As for the blast at Zuga, I am just as guilty of reading more into a post than what is there as well. On rereading your post, in the light of your response about intending just a heads up, I saw it more as the warning you intended than my first impression.
On the same note Alex in live chat was also correct in that LCB does not represent Silver Oak and "if" we were to be claiming to, it would be without their permission.
When people talk in person there are a thousand little clues in body language, facial expression and tone that leave little doubt as to the meaning and tone of any statement. In text alone, these nuances can be overlooked and subject to misinterpretation.
On the bright side... It looks like you should be able to register at Silver Oak.
Maybe Nicholas can pass on the "fix" he used to his sister casinos and make it a universal thing.
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