Helo im new person on this forum my english is bad  . Im wona ask  somone     a little advice. Im   registered in this new Beton software casino Planet casino . use free bonus and  after finish wager win   a little  - rulez say   player  using free bonus can withdrawal 100-300 $/e  - they send me informations i must send copy documents  - Im now thats normal in  all casino when  player do  first withdrawal  , but Im undesrtand scan copy id, fax bling for last 3 months  - but   if im  make withdrawal  using Money bookers  so  is a little strange  they   wont olso  "Front and Back copies of your credit card (for your security, please block out the CVC number ie. the last three digits on the back of your card). You can also block out the middle 8 digits of your credit card, for security purposes - provided the first and last 4 digits are clearly visible . Please ensure your signature is visible on your credit card."    Thats  normal?  usually if player     dont make withdrawal with   credit card  not must send  copy credit cards ? so if im     do my withdrawal with options money bookers then  why  casino wont my copy credit cards... Im ask becose see a little warning post   and dont   know  what i must do send   all documents olso copy credit cards  ?-  what do you thinks  this place is safe?  or no   thanks for answer and sorry for my bad english 

I have had this happen before... no credit card used and they want a copy. I have in those instances told them that I have not used a credit card at their casino and am not supplying copies and it has been fine with them. I would try telling them that first as they don't need a copy of any card not used at their site. After all we use online wallets and services like moneybookers so we don't have to give out our card numbers all over the net. Hope this helps. 

katt

There is no virus in the casino. Its the type of software that sets off a security alert in some virus protection programs. The same thing was being said when Grand Eagle first came out.

Im have  big problem with withdrawal from this place    Im  play with alot casinos from long time  im know  how this work  , im oslo afiliate partner a lots   brands    -  Im registered use free code  and    win    and  they try tell my  - "Dear Robert

Our risk management department has
audited your account following your withdrawal and has found it is connected
to other players.

As a result your withdrawal has been cancelled and will not be paid.

Please note that our terms and conditions state that all promotions are
available only once per person, e-mail address, credit card number, and
environments where computers are shared (university, school, public library,
workplace, etc).

The terms and conditions also warn that actions will be taken against
promotion abusers which will result in the  immediate deactivation of the
account.

We hope that you understand that it is in our
interest to protect our operation.

Regards,

Planet Casino

This is of corse NOT TRUE   im normal player created one accont  use bonus code and win.   olso im use my acconts only in my  home in my computers and not possible to anyone others play . They try cheting me and no Pay  im Sad    This is not fair

Wow !
           FAZIII1 ,I do not blame you for being so upset ! What a real let down. I was just about to make a deposit in this casino until I read your post .Hopefully somebody here in the forum can get you some help with this .Planet Casino is part of the Bet on soft group isnt it ? Grand Eagle,Teasure mile,Wiz Bet,Lucky Creek,Mandarine Palace..are sister sites to Planet Casino...I think Im going to hold off on depoditing with the whole group for awhile ,and I have deposited in every one of those casino's.
                                                               

How odd that both FAZIII1 and kkkc12 BOTH got the same letter for the same reasons... sounds pretty hinky to me.


katt

I connect to The mandarin palace casino (bet-on-soft)


Please wait for a site operator to respond.

Neil: Welcome to the casino! How may I assist you today?

you: hello

you: PlanetCasino is your casino partners?

you: group?

Neil: Hi

Neil: No they are not.

you: thanks



you: thanks