Just a heads up...there is no rep or support on board here for this casino group. You will not be able to get in touch with anyone that can really intervene.
My experiences: Major hassle with documents - they will make you send them over and over.
Delayed cashout. Goes beyond 10 business days (FYI, Friday is not a business day for them).
This group of casinos is rogue in my opinion. Think they are connected to GoldVIP club. Do not deposit there if you want an enjoyable experience. Also, no resolution to original problem on this site thru MELCB, so don't count on anything and don't trust them.