Hi Karaokegal,

If you were using the free chip, the max cashout, for that chip i believe, is $100. That will be after you have made playthrough.

As far as them paying even that...

IF it was the first chip you ever used at that casino, or
IF you made a deposit between the two chips, if 1st was not the case... and
IF you have only a single account with them...and
IF you have never had an account locked at their sister casinos...

Then... Maybe

The casino in question has the yellow warning sign because they are notorously slow on paying out winners (1 month not uncommon... up to three months in some cases in the past) and to do even that requires constant contact with their live support and accounting departments....

Gratz on hitting the random though...