I have never cashed out of Online Vegas         However,after reading your e-mail it is not a denial letter, that is for sure. Your withdrawl has been approved and is waiting to be sent, but due to problems on their end they are experiencing a hold up. Cirrus did the same thing to me, as they were changing payment processors at the time I was waiting to be paid. They sent me a very similar letter to what you have recieved. I did infact get paid.
       
Who is Online Vegas run by?  RTG?
  You can plan on waiting appx 2 months for many of the RTG casinos to in fact get your money to you. I waited three months for Cirrus.
This is completely my opinion, but sounds to me you will in fact get paid. Stay in touch with them, but don't "overdue" it. I hope this helps some.   PMM2008