Online Casino

Hey Guys,

Gotta tell ya I am steaming hot right now and want everyone to know what is going on. Here is my story:

I have been playing at Club player on a regular basis, have cashed out over 1700 dollars there and to be honest I have been paid within 3 weeks of when I cashed out. Yeah, 3 weeks is to long but hey I was paid.

On 10/18 I won 1000 dollars on Loose Caboose, CHAAAAAAA CHING!!!!!!!!! Could not hit the withdrawal button fast enough....All requirements were met, and my hubby and I are going to Las Vegas for New Years and hey 1 grand extra will insure the 10 days we are there will be a good time! Well after many e-mails and a few sessions in Live Chat and 2 calls made to the casino, which I might add the customer service rep was VERY RUDE both times, (told me to sit quietly and I would probably get my money faster) then hung up on me. I still have not had my withdrawal approved. I am so damn hot right now you can't imagine. So I went back to live chat today, and was told to come back on Friday. ARE YOU FREAKIN' KIDDING ME? WTF IS UP WITH THAT? When he told me Friday I blew a gasket, for real, my nose started bleeding. I have to wait for a damn month to get it approved and this moron is telling me they are doing their best? Oh man, if that is there best what the hell could their worst be? I mean for real, my ass they are doing their best and I think I have a big ass! Here I will post the live chat sessions for the past 2 days:

11/09/2009

 A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
 Thank you for using our LiveChat Service. This is 'Lilly'. How can I help you?
LHofsdal: I would like to speak with someone about my pending withdrawal
Lilly: Allow me a few minutes in order to review your account and work on your request
Lilly:    
LHofsdal: a few minutes... it has been pending since 10/18
Lilly: Allow me a few minutes in order to review your account and work on your request
Lilly:    
Lilly: The review for approval is off for the day, I sent a note for them to expedite the approval,could you please contact me tomorrow to give you a resolution?
LHofsdal: are you kidding me? this is unreal
Lilly: Sorry!
Lilly: I sent the request
LHofsdal: Your site specifically says 7-10 days for approval and it is almost a month
Lilly: but no one is available in the approval department
LHofsdal: they are supposed to be there 12-7 correct
LHofsdal: it is only 5:08
Lilly: no, they work 9 a.m. - 3 p.m. Eastern Time
LHofsdal: that is funny because when I called earlier today they told me to call back after 12
LHofsdal: unreal.... I will call them at 9 am tomorrow
LHofsdal: thank you for your time, and I know it isn't your fault it is just so damn frustating!
Lilly: I completely understand you!
LHofsdal: have a good night

11/10/2009

 A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
 Thank you for using our LiveChat Service. This is 'Eric'. How can I help you?
LHofsdal: Hello Eric, I need to speak with someone about my pending withdrawal
Eric: Hello, Welcome to Club Player Casino!
Eric: May I have your username to Please?
LHofsdal: LHofsdal
Eric: i can see you still have 1000$ waiting for the approval
Eric: you should be getting the approval by the end of this week
LHofsdal: yes it has been waiting since 10/18
LHofsdal: your site says 7-10 days for approvals not 3 weeks
Eric: i know
Eric: but the withdrawals dept is doing its best in order to get this ready asap
LHofsdal: so what is the delay here I don't understand
Eric: we do have some tech issues with our processor
Eric: but it was requested long ago
Eric: as we both know
Eric: so
LHofsdal: I really liked this casino and I am starting to get a little upset
Eric: you are going to get the approval very soon
Eric: i do apologize for any inconvenience this may cause
LHofsdal: I don't accept that excuse Eric because it seems that excuse is used quite often according to the message boards I have been reading the past few days
LHofsdal: I know it is not your fault but you can understand where I am coming from
Eric: i totally understand your position
Eric: and i agree with you
Eric: but believe me
Eric: we are doing our best
LHofsdal: if this is your best....
Eric: please chekc back this coming friday
Eric: or
Eric: If you need to speak to The Withdrawals Department please feel free to reach them via Live Chat Monday to Friday from 12:00 pm to 7:00pm EST time. If you wish to contact them please go to Cashier, then to the Withdrawals Section and double click on the Live Chat link, Or you can click on the link below and it will take you direct to withdrawal chat.
Eric: http://server.iad.liveperson.net/hc/77067483/?cmd=file&file=visitorWantsToChat&site=77067483&SESSIONVAR!skill=clubplayer-Withdrawals&SESSIONVAR!window_look=clubplayer
LHofsdal: friday? are you kidding me?
LHofsdal: Friday will be 5 days short of a month... this is unreal
Eric: If you need to speak to The Withdrawals Department please feel free to reach them via Live Chat Monday to Friday from 12:00 pm to 7:00pm EST time. If you wish to contact them please go to Cashier, then to the Withdrawals Section and double click on the Live Chat link, Or you can click on the link below and it will take you direct to withdrawal chat.
Eric: http://server.iad.liveperson.net/hc/77067483/?cmd=file&file=visitorWantsToChat&site=77067483&SESSIONVAR!skill=clubplayer-Withdrawals&SESSIONVAR!window_look=clubplayer
Eric: Is there anything else that I can help you with?
LHofsdal: no not that you helped me with anything anyway thanks for your time
Eric: yw
Eric: bye


So I guess I sit and wait because I will not do a flow back and give them another penny!!!!

Thanks for letting me vent! Hubby is not home so I can not rant to him.

LHofsdal



You will not believe the e-mail i just received, get this, first of all my name is Lori Garcia-Hofsdal, not Lori Garcia. Lori Garcia-Hofsdal is the name I registered with. But here is the e-mail:
Reference #: LTK146051107412X
Please use this reference number for any correspondence in regards to this issue.

Subject: Re: Pending withdrawal for LHofsdal

Dear Lori Garcia,

This is Sophie at Club Player Casino.
 
Thank you for your today's concern
This delay is due to the large amount of requests from winners of the past 2 months we are working round the clock on getting this pending withdrawals reviewed and approved.
We will contact you with any further information regarding your withdrawal.Thank you for your patience.


As always, we are here to assist you with anything you need. We appreciate your continued business.

Best Regards,

Sophie
Club Player Withdrawals Department
You can reach me anytime, Monday - Saturday 8AM EST until 5PM EST
Email: withdrawals@clubplayercasino.com


Wondering how many more lame excuses I am going to get today, notice the time on the e-mail when Lilly told me yesterday that they are there from 7 am to 3 pm. I feel another gasket getting ready to blow!!
LH

I cashed out 6,200.00 on nov 3rd and was up even higher.I'm not sure when i might see this,but sure can use it.It took me over 15 hours to get this win.Wasn't easy and spent over 400.00 just to get it.Think it was worth it,just now its a waiting game.I Just found out my bank is closing and this might cause some problems.Anyway happy you also won.

I'm having the same problem with Palace of Chance.. They must be the same company because the live chat is exactly alike and the excuses are the same.. I cashed out $1000 on October 4th, I was told it would take 10-15 business days to process, than 10-15 more business days after that to receive the money.. The money was processed on October 16th...The 15th business day from there would be Friday November 6th.. I contacted several times since than I have logged the live chat and emails I have received from them....Below is some of this....

Live chat from 11/06/09

Thank you for using our LiveChat Service. This is 'Eric'. How can I help you?
Eric: Hello, Welcome to Palace of Chance Casino!
JordanG: Hello Eric..I am inquiring about my withdrawal from October 4th, It was processed on October 16th, I should be receiving this by TODAY the LATEST as stated by Palace of chance several times that it would be 10-15 business days from the day of the withdrawal which would start Ocotober 5th...My withdrawal of $1000 was approved on the 16th via bank wire to my bank account..10-15 business days later...today is the 15th business day, November 6th..Will the money be in my bank account by later today?
JordanG: October 4th Withdrawal (Reference #: LTK146050560097X)
Eric: May I have your username please?
JordanG: JordanG
Eric: they were approved on the 16
JordanG: Rachel: this could take from 10-15 business days
Eric: you should be getting these funds during next week
JordanG: Next week!?
JordanG: Why is that?
JordanG: Today is the 15th business day, This is unacceptable
Eric: indeed
Eric: we do have a tech issue with our processor that is why it taking a while
Eric: but the withdrawals dept is doing its best in order to get this ready asaps
JordanG: Well I need this done sooner than ASAP because I am set back a lot of money and getting charged fee's with my bank because my checks are getting bounced
Eric: we are stil lworking on this
Eric: feel free to check during next week
Eric: i understand
Eric: but we are doing our best in order to get this ready very soon
JordanG: & waiting over a month and I have bills to pay..
Eric: we still need a few days to get this done
JordanG: Few days?
JordanG: Its been over a month
JordanG: and I was told 10-15 business days
JordanG: The money will be in there tonight, correct? It is the 15th BUSINESS DAY
JordanG: I have all this documented..
Eric: i know
Eric: and indeed we have a adelay
Eric: due to the reasons i mentioned above
JordanG: This process shouldnt be taking this long, All other oversea's sites take 5 business days
Eric: but we are stillworking on ity
JordanG: Thats a lie, but ok.
JordanG: Need the money in my bank tonight, I will have to further persue this incident if I dont see it in there very very soon
Eric: we are going to work on it
Eric: what do you mean?
JordanG: I will save this chat as I have saved every email from your site.
JordanG: I dont want to have to get my lawyer and the law involved in this, because I will if needed, as I have for another online casino
Eric: there is no need to do that
Eric: just be patient
Eric: i know it is hard to ask
JordanG: Ok, well I've been patient enough and I was told at least 6 times it would take 10-15 business days
Eric: but there is nothing we can do but wait
JordanG: Thank you very much, Hope to see this money soon..what is the exact amount???
Eric: 1000$ were approved
JordanG: Ok, what is the fee? I was told 5-7%
Eric: indeed
JordanG: so I Should see at least $930
JordanG: or $950
Eric: more or less
JordanG: It shouldnt be less than $930
JordanG: if it is that is ridiculous and very unacceptable
Eric: sorry
Eric: If you need to speak to The Withdrawals Department please feel free to reach them via Live Chat Monday to Friday from 12:00 pm to 7:00pm EST time. If you wish to contact them please go to Cashier, then to the Withdrawals Section and double click on the Live Chat link, Or you can click on the link below and it will take you direct to withdrawal chat.
Eric: you can visit theis chat in order to inquire about this
JordanG: Ok
JordanG: I will do so
Eric: great
Eric: then
JordanG: Ok
JordanG: I will be saving this chat
JordanG: In case I need it for court
JordanG: and my lawyer and the police
JordanG: Thanks
Eric: yw
Eric: bye
JordanG: Bye
JordanG: Logged 11/06/2009 via live chat

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This site is a joke.. Tells me more or less after I ask for an exact amount... First of all I do not see anything about cash out fee's on this site,, I know most or all sites charge you to cash out or give you 1 free cash out per month, but this site..where does it say they charge money for cashing out? No where!!!

I first signed up with this casino with a $50 free chip, I rolled it over however much they said in there details of the free chip and the max cash out was $100, I cashed out $100 and I asked for a check via mail..They end up sending the money western union and charging me like $32 or $38 fee and I only received like $62 or $68 if I remember correctly, This took at least 3 weeks, maybe a month...

This is taking over a month and I am getting very unpatient with this stupid site...The site claims on their main page ...

Fast Payouts
Best Odds in the Industry
24/7 Friendly Customer Service


Can we say this is BS?? Fast payouts?? ..Over 30 business days, how is that a fast payout?? All other sites, at least sportsbooks/casino/poker sites, the combination sites I've played on, withdrawals took as little as 5 business days to get the money!!! And they didnt even charge to cash out!!!! THIS IS RIDICULOUS!!!!!!!!! SOMEONE HELP ME HERE or add your story please.  

virtual needs 10days to even approve a payout, then another waiting for processing. they fool you, virtual is if not the biggest rtg operator and honestly claim they need so long to payout ;-) guess why? they dont like to payout.. the longer they let players wait the more players get frustrated and reverse withdrawals and play it all back. their business is more unethical in every point. just browse google entering virtual casino group..

i once went to livechat and asked them why i only find complaints and warnings about them, their answerwas ahh you know thats all blackmail from competitors. how stupid do they think peolpe are? :

they are long time rogues, their freechip structure is only to deny futue withdrawals. they let you run on the wall without warning.

stay far far away. i dont know anybody which has experience in online gaming trusting these guys. if you do youre on you own.

few months ago they started this new leaf lies here. so you see now on which honest new leaf theyre ;-).. complaints come more and more.. hmm...


cheers

coxwel

Thanks Amy, and good point in the other topic on this place and the delay with withdrawals/or not getting these funds at all..Coxwel thanks for your advice as well, you've helped a lot with fimiliarizing me with this group of casino's.

Hi guys,

Just wanted to give you all the update, checked my account today and my withdrawal was finally processed! It says it was approved on 11/10. I will let you all know when I actually receive my money.

Thanks.
LH

Cheetahwind, I believe it too..I am still waiting on my money..Was approved or whatever they call it on October 16th..Today is the 19th business day..

LHofsdal, Hopefully you get it within 2-3 more weeks now, Lol. Such a joke..10-15 business days is a long time.