I was playing on a cashback bonus at Nogabet and had ran my balance up to an amazing €8000. The next day I logged in again, and all of a sudden my entire balance disappeared when I made the first spin on a slot. 

Nogabet has not provided any explanation now and it's been almost 3 weeks. They don't reply to any emails, and live chat appears to be on a permanent break (It says "back in a few minutes", and it's done that for three weeks if not more).

Anyone else had contact with their support in the last weeks? I'm afraid these guys have skipped town (wherever that is) and taken player money with them!

Hi Alfreed,

First we apologize that you have not received any correspondence from us. I will look into this personally as we pride ourselves on our excellent response times and customer service in general.

Secondly, I will also have a look at what happened to your balance once I am back in the office on Monday. From what I can tell it seems like a bonus validity issue, in other words when the cashback was credited to you, there are a time validity attached to it and this probably expired.

I can assure you there is nothing malice other than that...so will solve this for you in the coming week. If it happens to be the validity as I am guessing, we will be happy to return the full balance to your account:-)

So once again, apologies for the error if indeed it is one,..and one of our Support guys will be in contact with you this week.

Regards,

The NogaTeam