Author Topic: My bad experience with CENTREBET  (Read 3318 times)

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Offline nucleardre

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My bad experience with CENTREBET
« on: February 16, 2011, 01:33:21 PM »
i have written to them like 3 emails to their manager and this is a quote from one of them; hope you read it and stay away !
hi

my name is iustinian dumitrache, id account idumitra.

i've been made today a deposit into your casino of about 60 PLN.

i didn't request a bonus as i was not familiar with your system.

i thought that bonuses is instant.

or after making a deposit will show the bonus too.

ok, so i have played my money , lost it, then i went to livechat to request a bonus for my money

i was told that it's impossible to give me a bonus

i was not asking for a 100 % bonus , only a litlle complimentary bonus

i was refused

then i have written a complaint

i have received a reply in which i was told that the manager reviewed my account and "nada" for me

well in my opinion i was not treated fairly enough and i didn't get the support i needed from your staff.

   



                                    Dear Manager,

i think this casino doesn't care a lot for the players

so i decided in case i shouldn't receive a bonus to go to the all the forums i am a member of, like:

www.latestcasinobonuses.com          whoooo , a lot of casino players readers, if you don't know it then you don't deserve to be in the world of online casinos

Online blueday

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Re: My bad experience with CENTREBET
« Reply #1 on: February 16, 2011, 02:03:20 PM »
Hi nucleardre,

Sounds like you've had a rough time of it.  I should say that most casinos will give you the bonus provided you haven't spent any of your deposit.

I recommend going to live chat before you deposit to find out how their bonus works.  Once you are clear about what you need to do, you can make your deposit and claim it via chat or whatever route they have told you to get it.

Sorry this info is coming  a little late for you, but it's definitely worth knowing for the future.

blue

Offline nucleardre

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Re: My bad experience with CENTREBET
« Reply #2 on: February 16, 2011, 05:21:37 PM »
as a result of my review on LATEST CASINO BONUSES, they CLOSED my account:
idumitra: hello

Tim: Hello you're now chatting to Tim. How can I help you?

idumitra: i've made on 16 february a deposit of about 60 PLN.when do i get anytime deposit bonus?

idumitra: the promo?

Tim: one moment please while i transfer you through to a supervisor

Please wait while I transfer the chat to 'Gary'.

You are now chatting with 'Gary'

Gary: Hello you're now chatting to Gary. How can I help you?

idumitra: well i was not used to claim bonus match on your site

idumitra: i've made a deposit but i didn't claim any match bonus

Gary: The new player bonus or the anytime deposit bonus

idumitra: one of them would be good

idumitra: i don't know yet how to claim bonuses on your site, i'm still learning

Gary: So you havent received any

Gary: ?

idumitra: no

Gary: But I have 2 emails from you claiming that you have already played out teh deposit bonus

Gary: and that youre writing negative responses on forums because we wouldnt offer you more

idumitra: aha

idumitra: although if i didn't written

Gary: I also have several chat correspondences with my support staff of you requestnig bonuses where you have already received a bonus offer

idumitra: i could write on more even on the influents sites where i'm an affiliate of many casinos including ****
 or ****

Gary: We definately will not award you with any further bonuses in that case

idumitra: i want a deposit bonus as stated in t&c's

Gary: and you account will be permanently closed

idumitra: ok i will transcript this chat session

Your chat transcript will be sent to dumitracheiustinian@live.com at the end of your chat.

idumitra: ok i will not write

idumitra: nothing

idumitra: but you can please give me a bonus

Gary: Your accounts have now been clsoed off as per our terms and conditiosn

Gary: we reserve teh right to close accounts at our discression

Offline nucleardre

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Re: My bad experience with CENTREBET
« Reply #3 on: February 16, 2011, 06:06:54 PM »
that's the freedom of speech !!!

Offline chillymellow

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Re: My bad experience with CENTREBET
« Reply #4 on: February 16, 2011, 06:26:55 PM »
I don't want to laugh, but I'm laughing.  but not at YOU, by any means!

Sorry to hear about this nucleardre, but don't let it get you down.  Try another casino.  I am sure you will eventually find a good one that wants your business enough to listen and has some good offers.  You can check out all the online casino bonuses using the tabs at the top of the page. 
...chillymellow...

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Online blueday

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Re: My bad experience with CENTREBET
« Reply #5 on: February 16, 2011, 06:40:26 PM »
As Chilly says - there are plenty of other casinos to choose from.  I hope you have a better experience with your next casino

It might be an idea to post a new thread to ask the members what their experiences are of the casino before you make any deposits.

blue

 

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