I wrote to
Rich Reels and told them how I felt about losing them and that I've already been noticing changes. And I also expressed concern of my possible birthday present for my birthday which is next month, and asked if there was one if I could have it now? I know I should be ashamed of myself, but I received one of the warmest e-mails I have ever gotten. Here it is:--------------------------------------------------------------------------------
Subject: RE: I'm gonna miss you...
Date: Thu, 27 May 2010 19:30:37 +0200
From:
help@villentobrands.comTo:
contender458@live.comHi Helena,
Thank you for taking the time to email us and expressing your views and concerns. We really do appreciate it.
Helena, at this point we have not been given too much details by Microgaming with regards to the move over of US accounts. However, I assure you, no matter what the outcome, this change will have little or no impact on any of our players experience here at
Villento Las Vegas or Rich Reels. You will still continue to enjoy the games, look and feel of the casino which you have always done, also, not forgetting our wonderful promotional offers which you can take full advantage of.
With regards to a birthday bonus, you need to keep a lookout on your mailbox, as qualifying players are notified via email, informing them of these types of bonuses. Bonuses are awarded at the discretion of our Promotions Department and I have enquired for a possible bonus on your account. After reviewing your casino account, they have managed to top up your loyalty points to a whopping 20 000. Now, I am sure luck is bound to swing your way soon J You may redeem your points on you end and have fun playing any of your favourite games.
Just a friendly reminder, Helena, you have also been offered a Weekend Purchase Match which entitles you to a 30% bonus on deposits up to $400. This offer is currently running from today, 27 May 2010 – Sunday, 30 May 2010 (23:59 CET). So do take advantage of this prestigious offer as I am sure reels are bound to turn in your favor soon!
Wishing you the very
best of luck at the casino and do enjoy the rest of your week.
Should you have any further enquiries please feel free to contact us at any time.
Warm regards,
Lisa
Rich Reels Casino Helpdesk