Author Topic: Lucky Club - New Owner?  (Read 5271 times)

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Offline FlaDIva

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Re: Lucky Club - New Owner?
« Reply #15 on: October 27, 2011, 07:04:16 PM »
 :) I will look & see if I still have the email, I think it was Lucky Club that I got an email from last night telling me & showing me the new games & website.

The games were completely different from what they currently have, and looked to be pretty cool. I am 85% sure it was them, I will look to see if I still have & post the new link for them to show everyone...

FlaDiva

Offline hymacaw

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Re: Lucky Club - New Owner?
« Reply #16 on: October 27, 2011, 07:27:21 PM »
"...and then accused me of making that  error message up"

Unbelievable.  Why do these chat reps say these things. I wonder if it's lack of knowledge and that they really don't understand the system they should be totally familiar with.

blue

I don't know Blue but I am usually pretty mellow and understanding when it comes to these folks...but this one pushed my buttons!  Do they not want people "happily" depositing money at their casinos?  You'd think they'd enroll their live chat employees in some sort of "etiquette and professional courtesy" classes or something...or anger management...no wait...that one's for me  :P

Offline hymacaw

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Re: Lucky Club - New Owner?
« Reply #17 on: October 28, 2011, 11:05:01 AM »
So...I emailed Lucky Club support yesterday to inquire about the fact that no comp points accumulate during slot play, and politely whined about my wagering several thousand dollars (had about $3000 in playthrough to accomplish) with nothing to show for it at the end (comp points).  I received a very nice email back from support this morning:

Dear xxxxxx,

Thank you for your email.

There was a technical issue with regards to accumulating comp points. The problem is fixed.
Unfortunately there is not possibility to redeem the comp points yet. The technical support is working on it and it should be fixed soon.

I am very sorry for the inconvenience xxxxxx and thank you for your understanding as our casino is only a couple of days online.

As a little compensation I have credited you a $50 no deposit bonus! :-)

Have a wonderful day!

Kind regards,

Kristy
Casino Support

Now that is a very nice way to treat their customers! I replied back thanking her for both the email and the comp.  I shall retract my evil thoughts about previous live chat coversations....for now :)

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Offline lipstick

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Re: Lucky Club - New Owner?
« Reply #18 on: October 28, 2011, 01:14:18 PM »
I was kinda thinking it was a tech prob and so happy they are trying to rectify it for you!

Keep us updated!

Lips

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Offline lipstick

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Re: Lucky Club - New Owner?
« Reply #19 on: October 28, 2011, 01:20:02 PM »
Just to clear up any confusion........

Lucky Club Slots i mentioned launched as well. They are now closed and only Lucky Club Casino is opened and relaunched to Nu Works software.

Lips


Online blueday

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Re: Lucky Club - New Owner?
« Reply #20 on: October 28, 2011, 01:29:30 PM »
Good to hear that they treated you well Hymacaw.  $50 is a nice compensation payment.  I'm sure you will get your comps on top too.

Good luck with the spinning.

blue

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Offline toodleedoo

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Re: Lucky Club - New Owner?
« Reply #21 on: November 02, 2011, 12:37:21 PM »
I just got an invite to play there from Jackpot capital with free $25, and though it didn't last very long I really liked the games.  I wonder if anyone has cashed out yet and what their experience is?  Especially being in WA I'm so leery of depositing at casinos I don't know well.

Offline lipstick

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Re: Lucky Club - New Owner?
« Reply #22 on: November 02, 2011, 02:21:18 PM »
Hi Toodle,

So nice to see ya at the forum again! Hope all is well.

Being part of Jackpot Capital i think Lucky Club Casino can pretty much be trusted.

I did try out the new software too and i really liked it. It's a breath of fresh air to have a new variety of games to play. I didn't have too much luck either when i played but i think it might have some promise for us US players especially.

Lips

 

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