So...I emailed Lucky Club support yesterday to inquire about the fact that no comp points accumulate during slot play, and politely whined about my wagering several thousand dollars (had about $3000 in playthrough to accomplish) with nothing to show for it at the end (comp points). I received a very nice email back from support this morning:
Thank you for your email.
There was a technical issue with regards to accumulating comp points. The problem is fixed.
Unfortunately there is not possibility to redeem the comp points yet. The technical support is working on it and it should be fixed soon.
I am very sorry for the inconvenience xxxxxx and thank you for your understanding as our casino is only a couple of days online.
As a little compensation I have credited you a $50 no deposit bonus
Have a wonderful day!
Now that is a very nice way to treat their customers! I replied back thanking her for both the email and the comp. I shall retract my evil thoughts about previous live chat coversations....for now