Author Topic: Lucky Club - New Owner?  (Read 4471 times)

0 Members and 2 Guests are viewing this topic.

Offline FlaDIva

  • Newbie
  • *
  • Thank You
  • -Given: 0
  • -Receive: 0
  • Posts: 1
  • Gender: Female
  • Referrals: 0
Re: Lucky Club - New Owner?
« Reply #15 on: October 27, 2011, 07:04:16 PM »
 :) I will look & see if I still have the email, I think it was Lucky Club that I got an email from last night telling me & showing me the new games & website.

The games were completely different from what they currently have, and looked to be pretty cool. I am 85% sure it was them, I will look to see if I still have & post the new link for them to show everyone...

FlaDiva

Offline hymacaw

  • United States Hero Member
  • *****
  • Thank You
  • -Given: 798
  • -Receive: 391
  • Posts: 718
  • Gender: Female
  • Referrals: 1
Re: Lucky Club - New Owner?
« Reply #16 on: October 27, 2011, 07:27:21 PM »
"...and then accused me of making that  error message up"

Unbelievable.  Why do these chat reps say these things. I wonder if it's lack of knowledge and that they really don't understand the system they should be totally familiar with.

blue

I don't know Blue but I am usually pretty mellow and understanding when it comes to these folks...but this one pushed my buttons!  Do they not want people "happily" depositing money at their casinos?  You'd think they'd enroll their live chat employees in some sort of "etiquette and professional courtesy" classes or something...or anger management...no wait...that one's for me  :P

Offline hymacaw

  • United States Hero Member
  • *****
  • Thank You
  • -Given: 798
  • -Receive: 391
  • Posts: 718
  • Gender: Female
  • Referrals: 1
Re: Lucky Club - New Owner?
« Reply #17 on: October 28, 2011, 11:05:01 AM »
So...I emailed Lucky Club support yesterday to inquire about the fact that no comp points accumulate during slot play, and politely whined about my wagering several thousand dollars (had about $3000 in playthrough to accomplish) with nothing to show for it at the end (comp points).  I received a very nice email back from support this morning:

Dear xxxxxx,

Thank you for your email.

There was a technical issue with regards to accumulating comp points. The problem is fixed.
Unfortunately there is not possibility to redeem the comp points yet. The technical support is working on it and it should be fixed soon.

I am very sorry for the inconvenience xxxxxx and thank you for your understanding as our casino is only a couple of days online.

As a little compensation I have credited you a $50 no deposit bonus! :-)

Have a wonderful day!

Kind regards,

Kristy
Casino Support

Now that is a very nice way to treat their customers! I replied back thanking her for both the email and the comp.  I shall retract my evil thoughts about previous live chat coversations....for now :)

The following members gave a Thank You to this post:


Offline lipstick_xoxos

  • Global Moderator
  • United States Almighty Member
  • *****
  • Thank You
  • -Given: 9253
  • -Receive: 12907
  • Posts: 15596
  • Gender: Female
  • Referrals: 2
Re: Lucky Club - New Owner?
« Reply #18 on: October 28, 2011, 01:14:18 PM »
I was kinda thinking it was a tech prob and so happy they are trying to rectify it for you!

Keep us updated!

Lips

The following members gave a Thank You to this post:


Offline lipstick_xoxos

  • Global Moderator
  • United States Almighty Member
  • *****
  • Thank You
  • -Given: 9253
  • -Receive: 12907
  • Posts: 15596
  • Gender: Female
  • Referrals: 2
Re: Lucky Club - New Owner?
« Reply #19 on: October 28, 2011, 01:20:02 PM »
Just to clear up any confusion........

Lucky Club Slots i mentioned launched as well. They are now closed and only Lucky Club Casino is opened and relaunched to Nu Works software.

Lips


Online blueday

  • Global Moderator
  • Almighty Member
  • *****
  • Thank You
  • -Given: 24853
  • -Receive: 16062
  • Posts: 31428
  • Gender: Female
  • Referrals: 3
Re: Lucky Club - New Owner?
« Reply #20 on: October 28, 2011, 01:29:30 PM »
Good to hear that they treated you well Hymacaw.  $50 is a nice compensation payment.  I'm sure you will get your comps on top too.

Good luck with the spinning.

blue

The following members gave a Thank You to this post:


Online toodleedoo

  • United States Sr. Member
  • ****
  • Thank You
  • -Given: 123
  • -Receive: 151
  • Posts: 471
  • Gender: Female
  • Cancer schmancer
  • Referrals: 0
Re: Lucky Club - New Owner?
« Reply #21 on: November 02, 2011, 12:37:21 PM »
I just got an invite to play there from Jackpot capital with free $25, and though it didn't last very long I really liked the games.  I wonder if anyone has cashed out yet and what their experience is?  Especially being in WA I'm so leery of depositing at casinos I don't know well.

Offline lipstick_xoxos

  • Global Moderator
  • United States Almighty Member
  • *****
  • Thank You
  • -Given: 9253
  • -Receive: 12907
  • Posts: 15596
  • Gender: Female
  • Referrals: 2
Re: Lucky Club - New Owner?
« Reply #22 on: November 02, 2011, 02:21:18 PM »
Hi Toodle,

So nice to see ya at the forum again! Hope all is well.

Being part of Jackpot Capital i think Lucky Club Casino can pretty much be trusted.

I did try out the new software too and i really liked it. It's a breath of fresh air to have a new variety of games to play. I didn't have too much luck either when i played but i think it might have some promise for us US players especially.

Lips

 

What's going on right now!

3mins ago someone from United States played 50 Dragons

Casino Community

Share this page on:
Follow LCB on:
Follow LCB

Casino Of The Month

Casino of the Month

In the last 24h

Totals

  • New Members
    27
  • Members Online
    389
  • Guests
    1,546
Highest Community Rated Online Casinos
SlotsMillion
  (124 Ratings)
32 Red Casino
  (406 Ratings)
Guts Casino
  (220 Ratings)
Club USA Casino
  (324 Ratings)
Mr Green Casino
  (340 Ratings)
Buzzluck Casino
  (198 Ratings)
Lucky Red Casino
  (255 Ratings)
Videoslots.com
  (194 Ratings)
Nexxedge
  (74 Ratings)
Bet365 Games
  (204 Ratings)
NextCasino
  (202 Ratings)
Unibet Casino
  (181 Ratings)
CasinoLuck
  (268 Ratings)
Betsson Casino
  (260 Ratings)
Redbet Casino
  (193 Ratings)
Betsafe Casino
  (237 Ratings)
Spin Palace Casino
  (140 Ratings)
ComeOn Casino
  (300 Ratings)
Casino Extreme
  (204 Ratings)
Raging Bull
  (113 Ratings)
Vera John Casino
  (213 Ratings)
Intertops Red Casino
  (146 Ratings)
Slotty Vegas
  (144 Ratings)
Thrills Casino
  (182 Ratings)
Slotland
  (375 Ratings)
Ladbrokes Casino
  (172 Ratings)
BETAT Casino
  (237 Ratings)
Casino Saga
  (125 Ratings)
Royal Panda
  (149 Ratings)
Winner Casino
  (375 Ratings)


Follow LCB on Facebook Follow LCB on Twitter Follow LCB on Pinterest Follow LCB on Google plus