RESOLVED - Juicy Stakes took my $5000

28,329
views
70
replies
Last post made 13 years ago by alfreed
alfreed
  • Started by
  • alfreed
  • Norway Sr.Newbie 25
  • last active 7 years ago

Readers of this topic also read:

  • Dux Casino for me is one of the best casinos. I would like to have more bônus from this.

    Read

    Dux Casino

    1 247
    2 months ago
  • Jackpot Capital , Slotastic & Grande Vegas - Exclusive $400 January Freeroll Tournament For new and existing players – US OK! Available on Desktop only! w/ Microsoft Edge Guaranteed prize pool =...

    Read
  • Gamblezen Casino Review Welcome Bonus: 200% Up To €500 + 100 Spins Sign Up - Reload: 100% Up To €500 + 50 Spins Cashback Bonus: 30% Cashback Expiration date: Contact casino support for this...

    Read

Please or register to post or comment.

  • Thank you for your support, genenco.

    What the casino refers to are terms that were on the bonus coupon in the lobby. They claim that it says that I can't withdraw more than $300. I read those terms carefully, posted a partial screenshot in my OP, and there are no terms saying that.

    Here is a screen shot of the the wording on the first deposit bonus as it appears in the lobby:



    The important term here is apparently "you may not receive more than $500 in real money. Excess bonus money will be void after conversion" (on my bonus this is $300 obviously).

    Is it reasonable to interpret those words as "you may not withdraw more than $300"?

    Nowhere does it say in any detail how this "bonus system" works. How is your balance separated into bonus and real money balance. As in do you wager bonus or deposit first, what happens when you wager and win off either balance, how is your bonus "converted" etc etc. A bonus that is such so huge no-win for the player, has got to be explained in some detail. This is just a huge trap. Beyond rogue.

    I actually don't believe that this is how the bonus system is meant to work, it's just and excuse from a casino that can't afford to, or don't want to pay winners. If the bonus system was meant to work like that, why did they not inform me of this in any of the many email exchanges I've had over the last month and a half about my missing $5k?

  • I can see where they might limit you to $500 cashout, maybe, but that's still a stretch.  Best of luck getting a straight and reasonable answer and all of your winnings.

  • I think they way they word it and then have another page explaining "Other Terms" is so confusing I'd hesitate (Severely) even playing.

    Sad to say, but I'm guessing that the best they'll do is "Possibly" refund deposit. I hate it when casinos screw over players and frankly, there's little the player can do to recover their money (Or even winnings)

    Zuga, this is rather confusing. Am I reading all this right or is there soemthing you see that I don't?

  • Apparently, Juicy Stakes is owned by a company called "CN Payment Services LImited" at 42-46 High St Esher, Surrey KT10 9QY, UK. Which is here:



  • Did not really follow this case, and its rather shocking to say the least.
    One of the most blatant forms of casino fraud I've ever seen, and I've seen alot of them in the past 3 years.

    If its indeed that $500 real money term that they apply to this case, than its clearly a predatory term (winning is impossible AND the term is as vague as it can be), and this shithole should be removed from LCB immediately.

    If its not that term, its nothing but blatant theft from the casinos side and the casino should also be removed from LCB immediately.

    Its places like this that make that players lose their trust in online gambling as a whole, the do more damage than good to the entire industry and should in no way be supported or promoted by anyone.

    I really hope they decide to do the right thing and pay you Alfreed, but I'm not holding my breath to be honest.
    The way they have been handling this issue until now says alot I'm afraid.
    I can only hope I'm wrong.

  • First of let me start with saying that We've removed their bonuses from our listings as soon as I was aware of this complaint. And it will remain this way until the complaint is resolved.

    Now whether this is predatory term about the bonus itself or not is of no importance for this case as players can always choose not to take the bonus. Once you take the bonus you are obliged to follow the rules.
    I dont like this bonus term myself however again its of no importance for this complaint.

    I was told by Juicy Stakes Rep that the terms and conditions for this promo were in the lobby when the player accepted the bonus. The terms were as follows:

    December 20th, 2010 - December 31st, 2010
    Bonus Valid on deposits from $20 USD through $300 USD
    Maximum Conversion Amount: $300
    Wager Requirements: Deposit + Bonus x 25
    Expires in 30 days
    Eligible on Slot Games Only

    Now here is where this predatory term kicks in. Being that alfreed lost their initial deposit only later to win this amount playing with the bonus, he will be allowed to withdraw only the $300 as thats the max cashout according to their terms.

    Im afraid I dont think you are entitle to the whole $5k amount as this was max caped bonus, however Ill try to get you paid the $600 and see if they can exclude this predatory term from their rules.


    P.s.

    from the SS you provided alfreed it clearly states : " You may not receive more than $500 in real money. Excess bonus money will be void after conversion ".

    In your case its $300 as your initial deposit was $300, meaning the max cashout in your case is $300.

    Zuga




  • Now whether this is predatory term about the bonus itself or not is of no importance for this case as players can always choose not to take the bonus. Once you take the bonus you are obliged to follow the rules.
    I dont like this bonus term myself however again its of no importance for this complaint.

    Zuga


    I'm afraid I have to disagree with you on this point.

    Terms should be stated in a way so that its crystal clear what they mean.
    This term is as vague as it gets.
    The fact that even you are not sure what they mean exactly says it all.

    Further, I think casinos should not come up with terms that make it IMPOSSIBLE to win. Thats just insane.
    Who in his right mind would expect that??
    I've never ever seen such a term before. Never.
    I can fully understand that casinos want to protect themselves from bonushunters and fraudsters, but this is really the most ludicrous example of a player trap I've ever seen. >:( >:(

  • Terms should be stated in a way so that its crystal clear what they mean.
    This term is as vague as it gets.
    The fact that even you are not sure what they mean exactly says it all.


    I never said I wasnt sure what they meant, coz their term is pretty clear, I said I dont like this term as its predatory.

    The fact is player agreed to their T&Cs and went for a bonus. If you take the bonus you must follow the bonus rules. Its simple as that.

    We may like or dislike the specific bonus promotions but we always have the choice. You can always choose NOT to play with bonus.

    Bottom line is, this player is not eligible to withdraw the $5K because of the max cashout rule.

    Zuga

  • I was told by Juicy Stakes Rep that the terms and conditions for this promo were in the lobby when the player accepted the bonus. The terms were as follows:

    December 20th, 2010 - December 31st, 2010
    Bonus Valid on deposits from $20 USD through $300 USD
    Maximum Conversion Amount: $300
    Wager Requirements: Deposit + Bonus x 25
    Expires in 30 days
    Eligible on Slot Games Only

    Now here is where this predatory term kicks in. Being that alfreed lost their initial deposit only later to win this amount playing with the bonus, he will be allowed to withdraw only the $300 as thats the max cashout according to their terms.
    [/quote]

    I didn't exactly fall off the turnip truck yesterday. I've been gambling online for 5 years, and I've played at well over 50 different online casinos. I'm used to reading bonus terms and conditions and know the importance of sticking to the rules.

    But even in retrospect I cannot fathom that anyone could be of the opinion that the terms as stated "maximum bonus conversion is $300" mean what JS says they mean. And I'm sure most players would agree with me (at least those without professional ties to LCB.)

    The "maximum bonus conversion" term is utterly meaningless without any explanation as to what "bonus conversion" means and how it works.

    [quote]The fact is player agreed to their T&Cs and went for a bonus. If you take the bonus you must follow the bonus rules. Its simple as that.


    It is definitely not as simple as that. I would be willing to wager a large amount of money that JS terms would not hold water in a court of law. They are deliberately misleading.

    BTW, has LCB been receiving affiliate payments in a timely manner? I lost $1100 in that place before this win, I bet LCB's share should be at least $300. I see there are complaints about slow payments from JS's sister site, PowerPoker, elsewhere.

    The fact that they're refusing to pay even the bonus, leads me to suspect this site is tethering on bankruptcy.


  • But even in retrospect I cannot fathom that anyone could be of the opinion that the terms as stated "maximum bonus conversion is $300" mean what JS says they mean. And I'm sure most players would agree with me (at least those without professional ties to LCB.)



    Alfreed, I am sure Zuga has done his best. I am sorry you became the person who showed others that this casino is untrustworthy, but to take a cheap shot like this is beneath you.

  • Alfreed, I am sure Zuga has done his best. I am sorry you became the person who showed others that this casino is untrustworthy, but to take a cheap shot like this is beneath you.


    I am unable to edit the post, but I retract that parenthesis, that may have been uncalled for. It's just the pent up frustration lashing out randomnly. sad
  • I do understand this Alfreed. The thought of winning $5,000 and then having it snatched away by some idiotic rules would drive me up the wall (And even over it). It's very understandable that you feel this way and I thank you for retracting that statement.

  • We all agree that these bonus terms are not the greatest. I personally think they are quite predatory.

    Unfortunately, and IMO, there is no ground for alfreed to get $5K. As far as I read these terms the max cashout rule is clear. Is it fair to have such low max cashout and to play with the deposit money first ( where in case you lose the original deposit you cant win it back ) ? I think not.
    But its their T&Cs.

    And like I said many times before you can choose not to take the bonus.

    I did express my concerns to Juicy Stakes representative regarding these bonus rules and they will look into it.

    As far as your withdrawal ( $300 ) I was told you have requested the cashout so please confirm if you already got the money.


    But even in retrospect I cannot fathom that anyone could be of the opinion that the terms as stated "maximum bonus conversion is $300" mean what JS says they mean. And I'm sure most players would agree with me (at least those without professional ties to LCB.)


    I understand that you retracted this statement but this comment was not called for and I really do not appreciate your insinuations. I took your case, went back and forth with casino rep. about this issue.
    I know you dont like the fact you not going to get paid the full amount, but Im afraid you were never entitled to get it all in the first place.

    Take it what you will but this complaint is resolved as far as Im concerned.

    cheers
    Zuga

  • I see the thread is marked "resolved".

    For the record I don't consider this case resolved at all. IMO we're dealing with outright theft and fraud by a rogue casino. But I understand there's no way LCB's going to agree with me, so I'll leave it. Anyone reading this thread can make up their own mind and draw their own conclusions.

    BTW, I also went through the play history to verify whether I had completed the wagering requirement when they stole my money. My play history shows $14,992 in wagers out of a wagering requirement of $15,000.

    I will refrain from further comment about that too, draw your own conclusions.

    And no, I have not received my $300 deposit yet. Will update when/if I get it.

  • a thanks for zuga's help would have been nice, so I'll do it.  Thanks Zuga for always doing all you can to resolve our issues, make our experiences as pleasant as possible, and providing this forum for the members and guests to use and enjoy!

  • Alfreed, I tried to send you a PM but your inbox is full.

  • dont worry, even if you are well within the casinos terms of service they dont have to pay you, ie. vegascasino21 never paying me the 500 they owe me even though i "won my case?"


  • caveat aleator

    "let the gambler beware"
  • Lets just be flat out honest, none of these casinos are legit.. Most of them are beyond shitty payouts, and if you are one of the 1/1000 people that win a couple hundred off these unbelievably crappy "97% payout" machines they will scour your account info to find a way to not pay you.. ALL OF THEM.. Also I love playing rival and RTG and getting a bonus 1/150 spins, then win 0-1% on it... yep.. the online casino gambling days are a thing of the past, nowdays you flat out write a check to these greedy morons.

  • Update: received my$300 deposit back yesterday.


    Alfreed, I tried to send you a PM but your inbox is full.


    Cleared now.

Quick Reply

Please enter your comment.

lcb activities in the last 24 hours

Most viewed forum topics

Sylvanas
Sylvanas Serbia 27 days ago
229

Let's welcome spring with another real cash contest! We've had many new casinos launching and of course - we want to test them all! Choose a casino to test and take part in the March contest for a...
March 2024 $500 REAL CASH Contest: Let's Test Casinos!

Melcb
Melcb 15 days ago
16

Reel Fortune Casino - Exclusive No Deposit Bonus New players only - US OK! Amount: 40 free spins on slotCa$hablanca How to claim the bonus: Players need to sign up through our LINK . once registered...
Reel Fortune Casino Exclusive No Deposit Bonus

MelissaN
MelissaN Serbia 2 months ago
10

Slots777.Casino - Exclusive Free Spins New players only! - NO US 20 free spins on Fruletta How to claim the bonus: Players need to sign up through our LINK , open the game and the free spins will be...
Slots777.Casino Exclusive No Deposit Bonus