jfcasino
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« Reply #15 on: August 08, 2009, 06:42:22 AM » |
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We still accept withdrawals and deposits from USA players: what we do not accept is new players (unluckly), but if you have an old account, you are more than welcome! offcourse the UIGEA was not good news from us, we had a lot of new players coming in from US every month: what we did was focusing more on europe (and that was something that we started in 2007, so we weren't unprepared), but we are more than ready to come back to US, as soon as we can: ultimatly it is not our decision, but Microgaming... For the Ip problem, as I said above, no new players in the US  , so it doesn't really matter Kentucky or Missouri I guess... BTW, Thanks for the nice feedback!!! |
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satansmuff
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« Reply #16 on: August 09, 2009, 06:40:57 AM » |
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well....I sent you the information you asked for 3 days ago....STILL no reply.....see what I mean about the terrible service you guys have!! That's one of the main reasons I haven't been making deposits with AllSlots lately
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jfcasino
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« Reply #17 on: August 09, 2009, 07:23:36 PM » |
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Hi We need first to check the cause of the missed answer on the chat, and we need to do it with the help of the support team: so it is a work coordinated that takes time; the fact that they didn't answer the chat can be due to many reasons, and it will eventually help us more, so that we will be able to figure out when we have a problem and why... And also it was weekend, and I've been out travelling  Tomorrow I should be able to come up with an answer... Ciao Roberto |
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jfcasino
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« Reply #18 on: August 10, 2009, 09:25:19 AM » |
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apparently the live chat in english experienced some long queue due to heavy traffic...I got notification though that there your account had some chat with our agents, so once in a while you must have been able to contact support: please keep me updated if the problems represent, and thank for your feedback
Ciao
Roberto
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satansmuff
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« Reply #19 on: August 10, 2009, 10:26:53 AM » |
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Once in awhile as in after waiting, and waiting...then get disconnected...try again, and again...maybe after my 3'rd or 4'th try and well over an hour of my time waisted, and the worst part is...they never even offer you anything for your inconviences
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wintermare
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« Reply #20 on: August 11, 2009, 03:25:48 AM » |
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I had been i member with allslots alljackpots and VIP casino for sometime and i loved it until this year. I have just recently shut all my accounts as the service is terrible and i never receive any bonuses except the cash back one.
Things at the casino have just got worse and worse, i didn't mind spending a couple of hundred a month when we got the free mailer of bonuses.
Now i deposit at another casino where i get free spins everytime i deposit and a deposit bonus where i cash cashout winnings.
If the customer service is so bad just close your account /dont play there .there are plenty of casinos out there that will take you cash and do it nicely.
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jfcasino
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« Reply #21 on: August 11, 2009, 03:37:59 AM » |
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I don't think the customer service is a disaster, it can be simply slow sometimes due to heavy traffic...and off course, we would all love to receive tons of bonuses, but the fact that you can cash out the bonus, and that you can request a withdrawal anytime without fulfilling the wagering requirements, is quite limitating in terms of % Bonus: i'd like to see our promotional department give away 100%, 200% bonus, but the casino would suffer from such generous offers If you look for High % Bonus, our casino is not the right choice, but it is if you look for a serious and professional casino that pays your winning in a decent time, with a great software and a nice array of promotions...but off course, I represent the casino itself, so my opinion doesn't count |
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satansmuff
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« Reply #22 on: August 11, 2009, 12:37:02 PM » |
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of course you don't think it's a disaster...your not the one who gets put on hold for hours at a time...just to never even get ahold of anyone in the end......and as for the bonuses you reffer to...guess what it's the same as any other microgaming casino i have accounts at but it never stop them from trying to please their customers....but hey no worries, besides all the times i've tried to contact online support with no success was for i reason only...i use prepaid visa's to make deposits and i needed to have old cards removed so i could make a deposit with the new prepaid card....guess what happened everytime i was never help?? I play somewhere else, so you guys are only hurting yourselves, by not hiring enough people to handle your service line....besides I haven't made any deposits there in a while now, I have no intentions of making futher deposits with Allslots casino in the future, and you helped contribute to that decision....never even bothered to apolgize for the troubles i've had there, just excuse, after excuse for the casino..............Hey guys, you can see for yourselves how customers get treated here!!!!
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wintermare
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« Reply #23 on: August 11, 2009, 01:31:40 PM » |
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Linx casino does nit require playthrough on deposit bonuses and they give you them ever week. great service too
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goldenboy
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« Reply #24 on: August 11, 2009, 05:44:52 PM » |
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Hey winter and Muff....I absolutely agree with you both...I aslo started playing at Jackpot Factory, and their customer service is the absolute WORST...and forget about promotions.........they do not exist...I'll stick with the casino's that offer free spins, and % bonuses with your deposits..Villento, and Rich Reels are good ones..and yes they are microgaming and just like this man claims...you can cash out anytime you want to, but if you haven't met the playthrough requirements you get whatever you cash out minus the bonus...and i'm sure it's the same way with jackpot factory although he failed to mention your bonus would be deducted!!!!!
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satansmuff
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« Reply #25 on: August 11, 2009, 05:50:15 PM » |
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Well i'm glad to see i'm not the only one who feels this way...and yes Villento is great, I get a 35% match bonus every weekend and 40 free spins everyweek, Casino Share also offers me 100% match bonus on the weekends...and I randomly get free spins by email.........Oh and Grand Modial always have special deposit bonuses and ramdon free spins..........all those places are microgaming and they all also have great, prompt and friendly customer service reps.! I guess some places would rather lose customers instead of showing a little appreciation for them  |
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jfcasino
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« Reply #26 on: August 11, 2009, 06:00:15 PM » |
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I understand you all love bonuses (everybody does), but there must be a balance between bonus given and deposit made, we for example give 10% on any given deposits (and on occasion even more), and this is a limitation on what we can do regarding bonuses: we prefer to costantly reward the loyal player; I agree that if you look only for bonuses (that once in a while offer giving you a high % bonus), All Slots Casino may not be the best place to play...
Regarding support, apparently there is an issue with english support, that must be fixed on our side as soon as possible
Time to sleep for me, I will reply to anything tomorrow...
Ciao
Roberto
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satansmuff
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« Reply #27 on: August 11, 2009, 06:50:38 PM » |
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Lol...see what I mean, no appologies on their behalf....just excuses...we have problems with not enough chat...we have problems with english....but no sorry for the inconviences, no sorry that we run a so called business that we are not fully prepaired for......Most places will make sure that they have enough employee's that fully know how to do their job's...and yes that includes speaking english if you are serving people who speak the laguage, BEFORE they open their doors!!
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goldenboy
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« Reply #28 on: August 11, 2009, 10:57:13 PM » |
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yes....we all do love our bonuses, thats why almost everyother casino out there gives them to us....most places know that if you keep your customers happy, they will keep coming back, but with no perks to keep us there and of course the terrible customer service that even you admit needs work, what reason do we have to choose this site over another?? oh and as Satan mentioned above, you acknowledge your faults but never once apologized for anything........talk about getting treated with respect...NOT HERE! After seeing all these post, I to will no longer play at Jackpot Factory, I personally didn't have much of a problem when I played other than the slow chat, but seeing how you handle situations and treat customers, I think i'm goning to have to pass.
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jfcasino
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« Reply #29 on: August 12, 2009, 04:06:08 AM » |
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The only evident fault is that sometimes, due to heavy traffic, the line are busy, and I'm apologize if any user have or had a problem with that...
I've explained the problem to the responsible of support, and let's see what happens in the future, keep me informed
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