nalgenie 
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« on: April 23, 2009, 10:42:23 AM » |
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I have just been going thru hell the last couple of days trying to straighten out my mess, I hope you guys don't have the same problem. I keep a tight check on my money in/money out...so it was easy for me.. But for those of you that don't look closely on these dates: On APRIL 17 AND APRIL 18 THE CARD PROCESSESORS WERE DOUBLE BILLING MANY CUSTOMERS. I am not going to mention which casinos that I used, because it was the card processor that the problem existed with, not the casino. It happened with Rival casinos, and Microgaming. I don't know if anyone else, this is only my experience. The casinos, co-operated with me to straighten it out, after sending them my official bank statement. Hope no one else was affected, but just in case..good luck. :-\ |
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Money talks...and mine says goodbye!
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TAAADAAA
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« Reply #1 on: April 23, 2009, 11:56:42 AM » |
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I am trying to figure this out right now as I notice that the money in my bank acct getting smaller and smaller. And saw you posted this. Thanks for the info I saw double charges on april 18th also  |
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« Last Edit: April 23, 2009, 12:24:34 PM by TAAADAAA »
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nalgenie
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« Reply #2 on: April 23, 2009, 01:50:07 PM » |
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One of the Casinos, Vegas Regal, said that it happened to a lot of their customers, and they were working on fixing it, but none of the other ones fessed up to any problems. I just notified support, on all of them, and told them I needed it rectified IMMEDIATELY. They were pretty quick, once I gave them the documentation |
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Money talks...and mine says goodbye!
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nipsy510
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« Reply #3 on: April 24, 2009, 05:48:39 PM » |
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Wow Thanks for letting us know! I just checked my statement and it looks like it happened to me but they credited it back already without me having to tell them and that was Aztec Riches from Microgaming. But now Im going to doubel cehck my history against my records. Thanks again for the heads up! |
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satansmuff
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« Reply #4 on: April 24, 2009, 07:23:00 PM » |
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sorry to hear about the problems...i always use prepaid cards or my usemywallet account and only put the exact amount i plan on using in either account, so i never have any problems with that...those are a few options for anyone who is concearned about being overcharged by casinos...
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nalgenie
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« Reply #5 on: April 24, 2009, 11:29:48 PM » |
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Guess what SS, I use a Prepaid Debit also. I have a couple of them. One carries up to 950. and the other over $1000. I fill it up, used whatever amount, then I go to use it, and had a NEGATIVE $119. This should NEVER be allowed to happen, If I didn't have enough money in there, they would not let me make a purchase, so I do not understand how this can happen. |
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lipstick_xoxos
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« Reply #6 on: April 25, 2009, 03:50:46 PM » |
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Hi Nal,
Now that is really scary....i hope u r able to retrieve that money. Makes me wonder if more than one casino did it to you...is there a conspiracy here?
Not cool at all
Lipstick
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nalgenie
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« Reply #7 on: April 26, 2009, 02:46:56 AM » |
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When I talked to Vegas Regal...they said they were already aware of it, a lot of customers were already complaining, and they were working on fixing it.
The other Casinos used the same card processor, so I bet the do it more than this one time. I was warned about this from someone before, so I always print to file every deposit/ withdrawal on every casino that I use, so I have proof. You can never be too safe.
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Money talks...and mine says goodbye!
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wnanhee
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« Reply #8 on: April 26, 2009, 01:46:04 PM » |
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On those days, I did indeed deposited at Royal Vegas and Platinum casinos with my 4 $25.00 prepaid cards and I am glad that I only deposited exact amount of each card...D, get your money, girlfriend! If they don't give your money back, let me know, I will smack them so hard they won't even see my fists coming at them.  xoxoxo |
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nalgenie
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« Reply #9 on: April 26, 2009, 03:35:29 PM » |
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 Thank-you my friend!! Always glad to have a friend like you!!
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mchavez3
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« Reply #10 on: April 27, 2009, 07:42:36 PM » |
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****** UPDATED ******* well after at least 4 to 5 hours combined chat and telephone time, as well as at least 3 or 4 "senior employees" they FINALY agreed to another $20 bonus (same terms) credited to my account. at least its something, i am not exstatic about the end result but i am however satisfied that it was actualy dealt with, in a somewhat lengthy process but yes it hasbeen dealt with. I recieved a double billing on a $19.99 purchase from red flush casino, who was not at all helpfull my bank handled the double billing but in the mean time i recieved a $35 overdraft fee due to the double billing i asked red flush to help me with this fee that was imposed due to their mistake and first they tried saying it wasnt from their casino untill i pointed out to them 2 things 1. they are the ONLY casino i have used my card to deposit at in over a month and 2. i forwarded back to them thec appology letter they had sent me regarding this incident (big oops on there part, since it couldn't BE their casino...)anyhow a live chat person said all he could offer me w/ out a copy of my bank statement was a $15 bonus with 30x playthrough (and then of course minimum cash out there is $100), so later while talking to another person in live chat i agreed to send in a modified bank statement with all the information not pretaining to them deleted or blacked out. now all of a sudden they feel $15 is more than ample... lol, im supposed to contact them again 11:00 tonight... |
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« Last Edit: April 28, 2009, 11:21:00 AM by mchavez3 »
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satansmuff
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« Reply #11 on: April 29, 2009, 11:08:45 AM » |
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well i have no idea how a prepaid card can have a negative balance, unless your using a realoadable one with your name registered to it...next time try a prepaid card with a set limit like $25.00 $50.00 or $100......if it gets negative, then who cares the card is not linked to you in any way, but it's really unlikely for a prepaid card to be negative
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nalgenie
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oh, yes it is a reloadable card..I didn't know there was any other kind of pre-paid I definately would want it this way, as I have it linked to all my other accounts, bank, Paypal, etc. you can't do this with a card with no name. But I guess there are always things we need to watch out for. At least the casinos I used, rectified mine within a couple of days...I don't like the way Red Flush handled Mchavez's problem, and I would not do business with them anymore if it was me. |
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Money talks...and mine says goodbye!
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