Online Casino

Well, I guess I kind of touched a nerve with them. However, the nerve I touched, wasn't connected to a brain. Here's their response:
____________________________________________________________________

Dear Dalbert,

Thank you for contacting Super Slots.   

We would like to take this opportunity to address your concerns regarding your recent gaming.
 
Every now and then we get a few mails from dissatisfied customers, in addition to many thank you and appreciation emails.
 
Our software utilizes a sophisticated Random Number Generator that ensures a randomized outcome for all the games. As a result, we have many players who win, and at the same time others who lose; this is the nature of gambling.
 
With regards to the software, the Casino is fully licensed by the government of Curacao Netherlands Antilles and the RNG (Random Number Generator) utilized by our software has been checked by an internationally recognized and respected Accredited Testing Facility. The software was found to be completely random and 100% fair. If this were not the case, we would not be operating.

In addition, our software is a fully closed system, meaning that it is not possible for us to alter or modify game results in any way. Note that we reviewed the game and all is fine with it.
 
Our Casino is much like any other business; some days we lose money and others we win.
 
You can rest assure that the games are fair and honest, and you do have a very good chance of winning.
_____________________________________________________________________

Now, in all fairness, I don't believe I said they were "Cheating" I did possibly question their honesty. However, their response shows they truly didn't look at the game, or are ignoring the glaring obviousness of this.

More details to follow..I should start a blog about this, but it's too boring. Oh, I did send a email back to them. I forgot to include it so here it is...
__________________________________________________________________

Sirs,

Please point out, where I said you had an unfair game or advantage or had "Rigged" or "Tampered" with the slot games?

I emailed you last week in regards to a slot game which has a screen shot which shows a symbol which does not show up in the game.

Now how is this perceived that I am saying you have tampered with the game? In fact, this is across ALL of the casinos in your group.

Therefore, it is not your casino, but the software which is at fault, which means you should contact the provider about this, or you can send me their email address and I'll happily continue this conversation with them.

In any case, I cannot be a "Dissatisfied Customer" if I have not deposited yet. Therefore, trying to pass the fault back to me, is a scurrilous act which makes me wonder more about your casino further.

I ask only one of two things. Forward this email the the company/owner of the software, or provide me with their email address and I'll talk with them.

Sincerely

Dalbert Bailey

Well, they finally admit the screen shot is incorrect, but of course, they won't change it. Honesty? That's for the other casinos I guess!

> From: Superslots Casino - support <support@superslots.com>
> Subject: RE: Sorry, but I will not deposit. (LTK145014158736X)
> To: "Dalbert Bailey" <@yahoo.com>
> Date: Wednesday, August 26, 2009, 3:59 PM
>
>
> REFERENCE NUMBER: LTK145014158736X  Please use this
> ticket number in any correspondence with us.
> SUBJECT: Sorry, but I will not deposit.
>
> Dear Dalbert,
>
> Thank you for contacting Super Slots.   
>
> We would like to inform you that we understood which screen
> shot you mean now, thank you for explaining it further in
> the last e-mail.
>
> Please note that the screen shots are taken while our games
> are in development, hence the little differences that you
> may encounter. Before the game was released, the bonus
> symbols appeared on reels 2, 3 and 4, not reels 1, 2 and 3.
> This difference in display does not change the amount of
> times/ combinations that can trigger the bonus round.
>   
> We have been in business for over 10 years, and an
> incorrect display of a game in development does not change
> the fact that we have timely payouts and put our customers
> first. If we caused you an inconvenience, we would like to
> apologize for it.
>
> We truly appreciate your comments and your business at
> Super Slots.
> For further questions or comments, please feel free to
> contact us at anytime.
>
> Good Luck and have a great day!
>
> Sincerely,
>
> Lily
____________________________________________________________
My response:

Dear Lily,

Regarding this communication, that your casino still intends to use this to mislead the incoming gamblers?

I can attest that not having the fourth or even fifth symbol WILL change the outcome of the odds in the game.

I know it takes a bit of doing, but I'd suggest making a new screen shot, and also saying on the pay table that the symbols only show on reels 1,2 and 3.

At least this would be making the game "appear" more fair to the gamblers to your casino, of which though, I shall not ever be a one of those who deposit.

Any online casino survives by honesty and I am finding it sorely lacking in your group of casinos.

Good day.

Dalbert Bailey

(Yes, I am a bit tired of dealing with casinos who obviously think they're above the rules)

Oh well, they'll never get dime one from me. Yes, I'll still play the tourneys, it's free and who knows, maybe I'll win one. Maybe even cash out! (Chuckle)