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blue

Thanks very much blue

And I really wouldn't have a problem with 3 weeks if they would just say I was going to get my withdrawals.  At this point I'm just getting the run around from them.  I don't like when emails go unanswered and support says they are going to forward stuff to account managers and you don't hear anything back. 

Hi Billy,

I got this back "if he emails support for those casinos he will get swift response".  I then replied saying that you had already done that and I got an out of office response back immediately.  I will be sending another message to another contact named in the auto response.

Thought I would just update you.

blue

I finally got some closure on this account and I'm going to share a little about it.  Hopefully it will stop someone from going through what I had to go through in the future.

As I shared before, both casinos (which are sister casinos) locked my accounts at the same time.  I had a withdrawal request open with each at the time.  Support wouldn't give me any answers regarding my withdrawals and would only tell me I abused bonuses as to the reason my accounts were locked.

I had no clue what bonuses I had abused or how I had abused them at the time.  So I kept asking to be contacted by an account manager and kept getting nothing.  After tracking down quite a few different emails and going through every method I could think of I finally got in contact with someone that set up a phone call with me and an account manager. (This is nearly 3 months later)

They say I've had my account locked because I made 3 withdrawals in the past right at or near the %100 bonus threshold. (Though I've made a ton of deposits) The player manager was very nice and we had a pretty lengthy conversation.

In the end. I'm getting $500 of the original $1875. He said there is no way to prove I wasn't using a 3rd party software to know my bonus thresholds and I'm receiving some of the money because it was their fault for not stopping it sooner. He also said that originally he was told by his boss to give nothing but my deposits back. Which would have been only $50.

I'm happy to be receiving something...After 3 months $50 would have been a slap in the face. But I still feel I did nothing wrong and if they didn't want me to play with bonuses they should have just bonus banned me.  I also have to warn that of the money they confiscated, the $1400 withdrawal had no bonus taken.  They say that by some error my play fell through the cracks and my account should have been locked long before.  So I'm out $1375 in the deal for taking bonuses and not playing well over the %100 WR threshold. 

Figured I'd let everyone know.  I really did enjoy these 2 casinos for a while.  In fact, I remember recommending them to a few people.  But beware.  They have some rules in their terms and agreements that allow them to take your money without explanation.  Shown below.

1.3.2. You acknowledge hereby that the Casino is not obliged to give you prior notice of its decision to refuse, deregister or exclude or suspend you, nor to furnish you with any reasons for such decision.

1.4. Consequences of Deregistration, Exclusion or Suspension

1.4.1. If we deregister or exclude or suspend you from the Casino we shall have the right to:

1.4.1.1. withhold payment to you of any contested funds whether such contested funds are deposits, refunds, bonuses, free monies, casino credits, payouts or the like;

billy - sorry this happened to you. I closed my accounts with both casinos today- i posted why in My closed accounts sticky thread. Your story only reinforces my decision to close.
Unbelievable that they took your money from a non bonus deposit. Appears they may be going rogue. I knew Rivals were extremely strict and hard to deal with but didn't think any of them were actually rogue until now.
Again, sorry this had to happen to you especially when you trusted them.

I learned the hard way about a wd from supreme...I had thought all was well until they started throwing up roadblocks to collecting. After I spent it I told them to stop emailing me their so-called "Great Deals" and after many emails demanding such to stop they finally did...

Scum, pure scum and not ever to be trusted.