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Offline Vetal

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I deposited 100 dollars, got a 100 dollar bonus, played slots, hit a win on a freespin feature, finished the playthrough, cashed out 750 dollars. Then my cashout was denied, deposit returned to Click2pay and after several emails asking for clarification I got the following:
 
 
 
Quote
As stated in our Terms and Conditions, your bonuses are subject to review for
irregular playing patterns. To ensure fair gaming and the proper use of
bonuses, we consider low margin betting, equal betting, zero risk bets or
hedge betting to be irregular gaming when deployed to exploit bonuses.
 
You may refer to this link; newbielink:http://www.grandduke.com/terms-and-conditions [nonactive]
under “Bonuses, Comps, and Promotions” for additional information.

So apparently they have additional bonus terms hidden in the general terms. I read those. And I found them to be self-contradictory. They first say that the following is not allowed:
 
Wagering based on one specific slot machine, in order to significantly increase a bankroll, in relevance to the initial betting amount, and then switching to another game
 
and then they go on by saying
 

In order to be eligible for withdrawal, you must have winnings from multiple games, in which winnings from any single game cannot exceed 50% of the total amount of the withdrawal request

 
So after one hits a win he cannot switch to another game. But he has to win a comparable amount in another game. This is impossible. According to those terms no slot player can cash out after redeeming a bonus and winning.

Since the terms cited are impossible to fulfill I suggest they should be considered void and my winnings should be paid
« Last Edit: November 08, 2011, 10:00:46 AM by Vetal »

Online blueday

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Re: Grand Duke Casino denied slot winnings, cited self-contradictory terms
« Reply #1 on: November 08, 2011, 11:31:31 AM »
Hi Vetal and welcome to the forum. 

So sorry about your denied withdrawal. It looks like they have you over a barrell.  With all those T & C's on a bonus, there seems to be very few betting options available that would not appear to be "suspect".

I very rarely take a bonus because of such tight T & C's, as in this case.   

blue

Offline gabby

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Re: Grand Duke Casino denied slot winnings, cited self-contradictory terms
« Reply #2 on: November 08, 2011, 11:40:18 AM »
Welcome.

Wow... looks like there is no way to win with term like those.

Offline leavefall

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Re: Grand Duke Casino denied slot winnings, cited self-contradictory terms
« Reply #3 on: November 08, 2011, 11:57:45 AM »
Sorryu to see that Vetal       

sooo If you hit a progressive for say 2500$ you would need to wager close to that amount on a different slot to make it legit to cash out? apologies im a bit tired...

Offline gabby

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Re: Grand Duke Casino denied slot winnings, cited self-contradictory terms
« Reply #4 on: November 08, 2011, 12:00:43 PM »
Sorryu to see that Vetal       

sooo If you hit a progressive for say 2500$ you would need to wager close to that amount on a different slot to make it legit to cash out? apologies im a bit tired...

In one part, yes. 
But they also state you can't switch games.

Makes zero sense to me.

Offline Vetal

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Re: Grand Duke Casino denied slot winnings, cited self-contradictory terms
« Reply #5 on: November 08, 2011, 12:10:18 PM »
Sorryu to see that Vetal       

sooo If you hit a progressive for say 2500$ you would need to wager close to that amount on a different slot to make it legit to cash out? apologies im a bit tired...

No, you have to WIN close to that amount on another game. And you also have to do it without playing another game. That's what the terms say.

Offline Vetal

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Re: Grand Duke Casino denied slot winnings, cited self-contradictory terms
« Reply #6 on: November 08, 2011, 12:14:30 PM »
Hi Vetal and welcome to the forum. 

So sorry about your denied withdrawal. It looks like they have you over a barrell.  With all those T & C's on a bonus, there seems to be very few betting options available that would not appear to be "suspect".

I very rarely take a bonus because of such tight T & C's, as in this case.   

blue

Thank you. I did read their bonus terms here newbielink:http://www.grandduke.com/content/bonus-policy [nonactive]  carefully before playing. There was nothing like this there. The contradictory terms cited are buried in the general T&C

Is there any suggestion on how I can proceed? Do you have a Grand Duke representative on this site/forum?

Online blueday

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Re: Grand Duke Casino denied slot winnings, cited self-contradictory terms
« Reply #7 on: November 09, 2011, 10:12:20 AM »
Thank you. I did read their bonus terms here http://www.grandduke.com/content/bonus-policy  carefully before playing. There was nothing like this there. The contradictory terms cited are buried in the general T&C

Is there any suggestion on how I can proceed? Do you have a Grand Duke representative on this site/forum?

No I don't think we do.  Perhaps Zuga or Melcb have a contact. I don't have one.

blue

Offline Grand Duke Info

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newbielink:http://www.latestcasinobonuses.com/url/469/ [nonactive]

We would like to announce that Grand Duke is NOW under New management & are making Big changes. We are confident that you will be happy with all of the improvements we are making. We are constantly striving to provide the best games, service with integrity and trust and look forward to seeing you again soon at newbielink:http://www.latestcasinobonuses.com/url/469/ [nonactive]

Any questions regarding Grand Duke please Email newbielink:mailto:support@grandduke.com [nonactive] who will respond in due course.
« Last Edit: March 27, 2012, 06:59:25 AM by Zuga »

Online rena35

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hope its resolved :(
happy spinning

Offline caseyk

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Re: Grand Duke Casino denied slot winnings, cited self-contradictory terms
« Reply #10 on: March 29, 2012, 11:29:01 PM »
Check out xx because there's a thread about this place...seems like they haven't changed anything.
« Last Edit: March 30, 2012, 03:33:36 AM by blueday »

 

 
 

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