Resolved - Golden Cherry Casino Issue

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Last post made 12 years ago by zuga
Amateur
  • Started by
  • Amateur
  • United States Full Member 187
  • last active 7 years ago

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  • Amateur
    • Started by
    • Amateur
    • at Feb 15, 12, 12:24:46 PM
    • United States Full Member 187
    • last active 7 years ago

    Last Wed Feb 8, I attempted to make a deposit at Golden Cherry Casino (Rival) using the same card I've always used w/o a problem.

    The thing is that the cashier gave me an "error message" saying my deposit did not go through.  When I checked my account online, I see the funds were withdrawn from my account despite the error message.

    I immediately contacted Live Support, and was told to send in the copy of the transaction from my account, which I did immediately.  Twice.

    Now, a week later, I am still being told that the "Finance Dept." will notify me when they have more information.  Really??

    If they are incapable of solving this problem, why should I continue to play there?  Why should anyone?  

    Just a warning that Golden Cherry is not to be trusted.

  • zuga
    • Replied by
    • zuga
    • at Feb 15, 12, 12:34:42 PM
    • Yugoslavia Admin 8358
    • last active 9 hours ago

    Thanks for this post from:

    Ive notified Casino Representative about this thread.

    Zuga

  • daniel.affactive
    • Replied by
    • daniel.affactive
    • at Feb 15, 12, 04:05:54 PM
    • United States Super Hero 1199
    • last active 7 years ago

    Thanks for this post from:

    Hi,

    Will check this out. Please PM me your username.

    Thanks,
    Daniel

  • Amateur
    • Replied by
    • Amateur
    • at Feb 16, 12, 05:53:41 AM
    • United States Full Member 187
    • last active 7 years ago

    Thank you Zuga for your help.

    Daniel, I've PM'ed you.

  • daniel.affactive
    • Replied by
    • daniel.affactive
    • at Feb 16, 12, 06:07:38 AM
    • United States Super Hero 1199
    • last active 7 years ago

    Hi,

    Checked up on that.

    It took a bit time since they needed to send the doc to our bank.

    After checking: your transaction haven't passed (there are 2 stages and it was pending in between). You will see the amount bank in your account in few days (varies from one CC provider to another).

    Your account will be in any case with your deposit amount as compensation (you can of course use bonus on that).

    You will be contacted by CS to follow up on that.

    Best regards,
    Daniel

  • Amateur
    • Replied by
    • Amateur
    • at Feb 16, 12, 12:06:33 PM
    • United States Full Member 187
    • last active 7 years ago

    Daniel, you da man!!  wink
    The money and bonus are in my acct now.  tyvm

    Zuga, can you edit the title to say RESOLVED, please?

  • daniel.affactive
    • Replied by
    • daniel.affactive
    • at Feb 16, 12, 12:09:12 PM
    • United States Super Hero 1199
    • last active 7 years ago

    Hi,

    Thank you.

    In this case it's not me :-) Just took time the bank to reply .

    Have Fun!
    Daniel

  • zuga
    • Replied by
    • zuga
    • at Feb 16, 12, 01:05:29 PM
    • Yugoslavia Admin 8358
    • last active 9 hours ago

    Thanks for this post from:

    Upgrading topic to resolved.

    cheers
    Zuga

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