Resolved - Golden Cherry Casino Issue

Last Wed Feb 8, I attempted to make a deposit at Golden Cherry Casino (Rival) using the same card I've always used w/o a problem.

The thing is that the cashier gave me an "error message" saying my deposit did not go through.  When I checked my account online, I see the funds were withdrawn from my account despite the error message.

I immediately contacted Live Support, and was told to send in the copy of the transaction from my account, which I did immediately.  Twice.

Now, a week later, I am still being told that the "Finance Dept." will notify me when they have more information.  Really??

If they are incapable of solving this problem, why should I continue to play there?  Why should anyone?  

Just a warning that Golden Cherry is not to be trusted.

Ive notified Casino Representative about this thread.

Zuga

Hi,

Will check this out. Please PM me your username.

Thanks,
Daniel

Thank you Zuga for your help.

Daniel, I've PM'ed you.

Hi,

Checked up on that.

It took a bit time since they needed to send the doc to our bank.

After checking: your transaction haven't passed (there are 2 stages and it was pending in between). You will see the amount bank in your account in few days (varies from one CC provider to another).

Your account will be in any case with your deposit amount as compensation (you can of course use bonus on that).

You will be contacted by CS to follow up on that.

Best regards,
Daniel

Daniel, you da man!! 
The money and bonus are in my acct now.  tyvm

Zuga, can you edit the title to say RESOLVED, please?

Hi,

Thank you.

In this case it's not me :-) Just took time the bank to reply .

Have Fun!
Daniel

Upgrading topic to resolved.

cheers
Zuga