May 25, 2012, 09:51:32 PM *
Welcome, Guest. Please login or register.
Did you miss your activation email?

Login with username, password and session length
News: Latest Casino Bonuses Forum open for discussion.
 
   Home   Help Chatroom Search Login Register  
Pages: [1]
  Print  
Author Topic: Excellent service from VRC  (Read 759 times)
Male genenco View Public Profile
Mighty! Member
******
Posts: 2957

291  725


Just trotting along
Referrals: 0
« on: December 13, 2010, 09:10:12 AM »



So I get the $7 free Friday party chip. I run it up way past cashout. I cash out $35.

I reverse the $35 and play. Drop to $30. HIt WD again and then look over promotions. I see the $500 and 30 min. (I admit, I didn't read the instructions fully...My fault)

I play and then after a bit check cashier. I find I had made PT and so, I deposit the $30. I continue to play.

After a bit more time a window pops up saying time ahs expired and the balance was reduced. I then have $0.00 in the account.

I contact live support and get a bit more confused, later I then look over chat and realize my mistake. I contact VRC rep who asks me to contact support. I did.

Today, they returned the $30 and I have learned a lesson.


Thank VRC, you are the best casino to deal with as always!
Logged

"Today, most of the good people are afraid to be good. They strive to be broadminded and tolerant. It is fashionable to be tolerant but mostly tolerant of evil and this new code has reached the proportions of demanding intolerance of good."
Female blueday View Public Profile
Global Moderator
Almighty Member
*****
Posts: 17847

11026  7233


Referrals: 2
« Reply #1 on: December 13, 2010, 01:20:00 PM »

Sounds like you deposited while the "play time" for the $500 was still running.  A genuine and easy mistake to make Genenco.  Glad you got it resolved and thanks to VRC for always being there for everyone.  Another diamond rep.

blue

Logged
Male TAAADAAA View Public Profile
Superstar Member
******
Posts: 5832

1758  1738


Referrals: 1
« Reply #2 on: December 16, 2010, 03:16:02 PM »

I thought we can reverse deposit for the 60 minutes & 1000 free promo,


Don: Welcome to Vegas Regal Casino Live Support. How may I help you today?

taa: I reversed $25 for 2nd stage of the promo 60 minutes & 1000 free, but it wouldnt update the bonus for me, I only see the $25 in my account. Can you fix it for me please?

haudaica: xxxxxxxxxxxxxxx, xxxxx@yahoo.com

Don: May I have your Login name and email address please?

Don: One moment please.

Don: Sorry to keep you waiting.

Don: I'm afraid the 60 Minutes & 1000 Free 3D Games Special (Secondary Promo), does not accept reversals as a means to activate the bonus.

Don: You will have to make an actual deposit on it to activate it

taa: oh ok, thanks

taa: but I would have to wait in couple days bc I have pending withdrawals?

Don: It would seem so I'm afraid

taa: thanks
Logged
Pages: [1]
  Print  
 
Jump to:  

Powered by SMF 1.1.10 | SMF © 2006-2009, Simple Machines LLC
 
 

What's going on right now!

4m ago someone from United States of America United States of America played Aztec Treasures 3D.

Casino Community

favoritesFollow Latest Casino Bonuses on Twitter

Join now for full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.

PLUS join now and get...
WinPalace Casino forum sponsor exclusive
$40 No Deposit Bonus. Sponsored by WinPalace Casino, US OK.

In the last 24h

  • New Members
    83
  • Members Online
    391
  • Guests
    2,745
  • New Posts
    107

Totals

Casino Of The Month

Casino of the Month

Online Bingo Bonuses

Sports Betting Bonuses