November 21, 2009, 04:36:23 PM *
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Author Topic: English Harbour casino (very bad casino)  (Read 147 times)
annalarossa
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« on: October 21, 2009, 09:42:34 AM »
Hello everybody.
Is there anybody who can help me, please?
This is my problem: I played free bonus at English Harbour casino, I won and request withdraw winnings coming from free chips ($50) but....they tell me that I must deposit before withdraw (Huh?Huh?? T&C don't say anything about this...). Well, I deposited $20 to verify my Moneybookers account and I go to withdraw but......they add another bonus and $800 wager requirements!!!!
Then I go to chat, I explain my case and they cancel the bonus and they tell me that now I can withdraw winnings. So I go to cashier: there isn't bonus but there are wager requirements again!!!!
I sent 2 e-mails to English Harbour Cashier but they didn't answer me yet.
Could you help me to have my money, please?
Thank you in advance. Bye.
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lipstick_xoxos
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« Reply #1 on: October 21, 2009, 10:02:52 AM »
Hi Anna,

When making the playthrough on a free chip, it usually requires making a deposit. Never take a bonus deposit in this situation as you have found out.

I would continue to contact live chat. English Harbour is considered a reputable casino.

I wish you the best of luck and hope this issue is resolved soon. Please keep us posted!

Lips
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Luck let a gentleman see...just how nice a dame you can be..Luck be a Lady tonite!
drpsyce38
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« Reply #2 on: October 21, 2009, 07:22:10 PM »
My experience with English Harbour is VERY positive.  Very fair play and VERY fast payout.  I have won more there than any casino online. 

Yes, Lips is right on as usual.  Be VERY careful about taking bonuses.  Some like bonuses so they can play for a period of time.  For me, I like to deposit, win fast, cash out. 
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annalarossa
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« Reply #3 on: October 22, 2009, 03:31:41 AM »
Hello everybody.
I would say that it's all right about English Harbour casino.
They paid me last night.
Bye
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