Author Topic: Crazy Vegas - What rude support.  (Read 1290 times)

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Offline Marcus28

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Crazy Vegas - What rude support.
« on: November 26, 2010, 07:42:28 PM »
I had an email off crazy vegas. It was novembers monthly mailer sent on the 10th.

On the right side of the email they had a riddle. I had heard it many times before so I knew the answer right away.

It said the 1st 100 people to email with the right answer get 10 free spins on 1 of their slots. I read the terms and I qualified completely.

Since I was on msn when I saw the email come through I knew it had only been sent a few minutes before so I doubt 100 people would of already emailed with the correct answer.

I email and was expecting an email on the 15th confirming my answer was right and so I knew what my 10 free spins were on.

Today I still had nothing so I got in touch with live support.

20 mins waiting for someone and "Nathalie" connected to chat with me. i explained the situation. No reply and she closed the chat.

I opened chat again, waited a further 20 mins... wrote out the situation again and asked why she cut me off. I then got a reply...at last.

She checked all account details and asked me to paste email which I did. Then went on to say if I didnt get an email on the 15th I do not qualify.

Of course I dont understand that because I replied with the correct answer barely a few minutes after it was sent so as mention above, 100 people would not of sent in the correct answer that quickly.

I asked for my account to be closed in the end and she wasnt even fussed, it was just a quick "ok then" and "done". No questions as to why I wanted my account closed, simply nothing.

not good

Offline Tinmanfan

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Re: Crazy Vegas - What rude support.
« Reply #1 on: November 26, 2010, 09:18:33 PM »
I had an email off crazy vegas. It was novembers monthly mailer sent on the 10th.

On the right side of the email they had a riddle. I had heard it many times before so I knew the answer right away.

It said the 1st 100 people to email with the right answer get 10 free spins on 1 of their slots. I read the terms and I qualified completely.

Since I was on msn when I saw the email come through I knew it had only been sent a few minutes before so I doubt 100 people would of already emailed with the correct answer.

I email and was expecting an email on the 15th confirming my answer was right and so I knew what my 10 free spins were on.

Today I still had nothing so I got in touch with live support.

20 mins waiting for someone and "Nathalie" connected to chat with me. i explained the situation. No reply and she closed the chat.

I opened chat again, waited a further 20 mins... wrote out the situation again and asked why she cut me off. I then got a reply...at last.

She checked all account details and asked me to paste email which I did. Then went on to say if I didnt get an email on the 15th I do not qualify.

Of course I dont understand that because I replied with the correct answer barely a few minutes after it was sent so as mention above, 100 people would not of sent in the correct answer that quickly.

I asked for my account to be closed in the end and she wasnt even fussed, it was just a quick "ok then" and "done". No questions as to why I wanted my account closed, simply nothing.

not good


Hi Marcus:
While I absolutely agree with u that customer support was rude, please keep in mind that just b/c u rec'd your e-mail @ whichever time doesn't mean that hundreds of the same e-mail weren't sent out much earlier 2 other e-mail accounts.  In other words, even though u responded immediately upon receiving YOUR e-mail message doesn't mean that all of the messages were just sent @ that same time.  Am I making sense?  Hard 2 explain :( 
Nonetheless, I do think that customer support should have made SOME type of gesture 2 indicate they cared enough 2 question your decision 2 cease playing there. 
OFF 2 C THE WIZARD

 

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