I just spent over an hour with chat--this is over a $100.00 withdrawal on a $100.00 free chip--all I've heard about them is absolutely true!!
:
Robert: hi there, bare with me please
MZ SIG: Nov.10--Dear Brenda *******, This is Lilly at
Club Player Casino. Your last email has been received. I hope the following information helps you to clear up your last inquiry: Let me kindly inform you that the payment of your approved withdrawal was sent to
Western Union, we are just waiting the response from Western Union with the information you need to pick up your money. Please contact us Next Monday afternoon through Live Chat, and we will be more than glad to provide you the information about how to pick up your money. As always, we are here to assist you with anything you need. We appreciate your continued business. Best Regards, Lilly Club Player Withdrawals Department
MZ SIG: MZ SIG
Robert: 10/12/2009 2:57:20 PM 10571382 Overnight Express Withdrawal - Transaction approved
Robert: ($100.00)
Robert: is it for the one above?
MZ SIG: yes
Robert: the money was sent on the 10th of this month
Robert: 11/10/2009 9:44:11 AM ***. Paid $72+$28 fees Western union
Robert: but we don't have the tracking number yet
Robert: they usually post it between 5 and 7 pm our time
Robert: it's 3 pm down here
MZ SIG: How much longer is that gonna take?
MZ SIG: I've been waiting 6/7 weeks now
MZ SIG: It's 1 pm here
MZ SIG: It needs to be sent to *******
Robert: it should be ready the first of next month
MZ SIG: YOU ARE JOKING!!!!!!!!!!!!!!!!!!!!!!
Robert: please check back on the 1st of next month
Robert: and it should be ready by then
MZ SIG: i NEED SOMEONE FROM ACCOUNTING
MZ SIG: All you have to do is contact WU for the tracking number
MZ SIG: Has my money even been sent yet? Lilly said it was!
Please wait while I transfer the chat to 'Carolyn'.
Thank you for using our LiveChat Service. This is 'Carolyn'. How can I help you?
Robert: I'm sorry
Carolyn: Hi!!
Robert: I got the wrong information
MZ SIG: Nov.10--Dear Brenda ******, This is Lilly at Club Player
Casino. Your last email has been received. I hope the following information helps you to clear up your last inquiry: Let me kindly inform you that the payment of your approved withdrawal was sent to Western Union, we are just waiting the response from Western Union with the information you need to pick up your money. Please contact us Next Monday afternoon through Live Chat, and we will be more than glad to provide you the information about how to pick up your money. As always, we are here to assist you with anything you need. We appreciate your continued business. Best Regards, Lilly Club Player Withdrawals Department MZ SIG: MZ SIG
Carolyn: Let me check your account
Carolyn: one moment please
Carolyn: Please note that the third party we work with, that issues the WU payments for us, is having some minor problems that have caused delays, and that is why we do not have the pick up information for your payment yet. This information should be available by the end of the week. We apologize for the inconveniences.
MZ SIG: Can I speak with Lilly?
Carolyn: sure
Please wait while I transfer the chat to 'Lilly'.
Thank you for using our LiveChat Service. This is 'Lilly'. How can I help you?
MZ SIG: Hi Lilly, Brenda ****** here--MZ SIG--still gettin the runaround on my money
MZ SIG: Nov.10--Dear Brenda ******, This is Lilly at Club Player Casino. Your last email has been received. I hope the following information helps you to clear up your last inquiry: Let me kindly inform you that the payment of your approved withdrawal was sent to Western Union, we are just waiting the response from Western Union with the information you need to pick up your money. Please contact us Next Monday afternoon through Live Chat, and we will be more than glad to provide you the information about how to pick up your money. As always, we are here to assist you with anything you need. We appreciate your continued business. Best Regards, Lilly Club Player Withdrawals Department MZ SIG: MZ SIG
Lilly: Please wait
MZ SIG: I've been trying to get info. since Monday: Please contact us Next Monday afternoon through Live Chat, and we will be more than glad to provide you the information about how to pick up your money.
Lilly: Please wait
MZ SIG: Been waiting for weeks--few more minutes no problem
Lilly: Great
MZ SIG: You still there Lilly?
Lilly: Yes, I'm trying to contact Western Union
MZ SIG: ok
MZ SIG: WU needs to send money
Lilly: The address you verified in the account is:
Lilly:
Lilly:
Lilly: United States
MZ SIG: yes
Lilly: That will be the address where the money will be sent
MZ SIG: ********* is closest WU
MZ SIG: Oh ok--thought I would pick up at WU
Lilly: yes, in any convenience store
Lilly: But the address in the transaction must be the one you validate
MZ SIG: ok--it is my correct address
Lilly: ok
Lilly: I contacted Western Union,they are a little delayed with the creation with the transactions for us, the agent told me by this Friday the information will be here for sure. I'm so sorry!
MZ SIG: Guess I will try again Friday--Thank you Lilly
)
MZ SIG: Also, Thanks for making the effort to find out for me--you the only one that did!
Lilly: Thank you so much!
Lilly: I will keep an eye on this transaction
MZ SIG: UI appreciate you!!
Lilly: It has been a pleasure to assist you! Thank you for visiting us. Please let us know if there is anything else that we can help you with.
Lilly:
Lilly: Have a wonderful week!
MZ SIG: Thanks, you too Lilly!!
Lilly: Thank you!
