Well, here is the latest on my ordeal. I still know nothing!
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You are now chatting with 'Don'
cnolley: Hello Don
Don: Welcome to Tropica Casino
Live Support. How may I assist you?
cnolley: Can you pull my account and see if management has come to a conclusion regarding my account
cnolley: my email address
Don: Ok, one moment please
cnolley: I had a chargeback, paid it back, had 3 pending withdrawals and money in my account with a coupon that is still claimed and showing wagering requirements back.
cnolley: They locked me out and then reactivated because I paid the chargeback in a timely manner
cnolley: Now I have freebies in my cashier I can't claim cause the coupon is still claimed up top that I had made wagering requirments on when I was locked out
Don: I see, however, it seems they have not come to a conclusion yet about the matters in your account.
cnolley: I meant the coupon says wagering requirements met not back
cnolley: I was told Friday 24-48 hours. Do you know how much longer?
cnolley: Also, can you please tell me how much money I had in my account when I was playing the coupon when I got locked out?
Don: From what I can see it was 1603.92 that was in your account.
cnolley: When I got locked out? Not counting my pending withdrawals?
Don: About when they will get back to you, we can give a timeframe, but I'm afraid we can't guarantee exactly when you will hear back.
Don: That was what was in your balance as I can see.
cnolley: Goodness...okay. I have emailed management numberous times and I guess I will just have to wait longer and not be able to play here until you reach a decision
cnolley: I can't redeem a coupon or my freebies cause the coupon I was playing is still active but wagering requirements were met
Don: Wait one moment please
cnolley: I know it's not your fault and I do appreciate you checking for me
cnolley: I'm afraid of undoing the coupon cause I met wagering requirments and I don't want to risk losing that money. That should have been put back in my account and then they could have decided on the pending withdrawals
Don: Actually, I think I saw wrong, that amount that I give you was the total amount including the pending withdrawals.
Don: The balance that you actually had and was playing with, was $23.92
cnolley: Well, I had a withdraw for 1000.00, 530.00 and 50.00
cnolley: yes that makes since then
cnolley: I want to play I have lost 3 you've been spotted coupons becasue of the 23.92 tht I was playing with the coupon that I met requirements for
cnolley: I guess I will go play somewhere else until they reach a decision. Could you please forward this to management for me
Don: Of course, I will forward this chat to them right away.
cnolley: so he knows I am still waiting for a reply. I am a loyal customer and if you look at my account you will see I deposit with 3 different methods and this was the first chargeback
cnolley: BUT I paid it back so.....
cnolley: Thank you Don. I appreciate your time. Have a good night