Well, here is the latest on my ordeal. I still know nothing!
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 21seconds. An operator will be with you shortly.
You are now chatting with 'Don'
cnolley: Hello Don
Don: Welcome to
Tropica Casino Live Support. How may I assist you?
cnolley: Can you pull my account and see if management has come to a conclusion regarding my account
cnolley: cnolley
cnolley: my email address
Don: Ok, one moment please
cnolley: I had a chargeback, paid it back, had 3 pending withdrawals and money in my account with a coupon that is still claimed and showing wagering requirements back.
cnolley: They locked me out and then reactivated because I paid the chargeback in a timely manner
cnolley: Now I have freebies in my cashier I can't claim cause the coupon is still claimed up top that I had made wagering requirments on when I was locked out
Don: I see, however, it seems they have not come to a conclusion yet about the matters in your account.
cnolley: I meant the coupon says wagering requirements met not back
cnolley: I was told Friday 24-48 hours. Do you know how much longer?
cnolley: Also, can you please tell me how much money I had in my account when I was playing the coupon when I got locked out?
Don: From what I can see it was 1603.92 that was in your account.
cnolley: When I got locked out? Not counting my pending withdrawals?
Don: About when they will get back to you, we can give a timeframe, but I'm afraid we can't guarantee exactly when you will hear back.
Don: That was what was in your balance as I can see.
cnolley: Goodness...okay. I have emailed management numberous times and I guess I will just have to wait longer and not be able to play here until you reach a decision
cnolley: I can't redeem a coupon or my freebies cause the coupon I was playing is still active but wagering requirements were met
Don: Wait one moment please
cnolley: I know it's not your fault and I do appreciate you checking for me
cnolley: I'm afraid of undoing the coupon cause I met wagering requirments and I don't want to risk losing that money. That should have been put back in my account and then they could have decided on the pending withdrawals
Don: Actually, I think I saw wrong, that amount that I give you was the total amount including the pending withdrawals.
Don: The balance that you actually had and was playing with, was $23.92
cnolley: Well, I had a withdraw for 1000.00, 530.00 and 50.00
cnolley: yes that makes since then
cnolley: I want to play I have lost 3 you've been spotted coupons becasue of the 23.92 tht I was playing with the coupon that I met requirements for
cnolley: I guess I will go play somewhere else until they reach a decision. Could you please forward this to management for me
Don: Of course, I will forward this chat to them right away.
cnolley: so he knows I am still waiting for a reply. I am a loyal customer and if you look at my account you will see I deposit with 3 different methods and this was the first chargeback
cnolley: BUT I paid it back so.....
cnolley: Thank you Don. I appreciate your time. Have a good night