zafer1959 
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« on: January 15, 2012, 04:24:24 AM » |
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I have 2000 euro in my account.I earned this money from a bonus.I requested a withdrawal and I talked to Live Help.They said that I will receive the money in two days.But my account was blocked.
does not answer my phone calls, mails are notHello, Here are the bets you requested. 1 No Further Detail 2012/01/07 2:51:31.23 PM ECO Card - Automatic Update € 0,10 € 0,10 2 No Further Detail 2012/01/07 2:51:36.50 PM Bonus - FD Bonus € 20,00 € 20,10 3 View 2012/01/07 2:52:10.30 PM European Roulette € 10,00 € 30,00 -20 bonus 30.10 cash real money 5 View 2012/01/07 2:52:33.50 PM European Roulette € 10,00 € 20,00 -20 bonus 40,10 cash real money 6 View 2012/01/07 2:52:54.83 PM European Roulette € 10,00 € 15,00 20 bonus 45,10 cash real money Kind regards, Kind regards, Alex Risk Management Casino Rewards rulet play is free New players to Virtual City Casino can get a $50 free gift within a few minutes of signing up. The moment you finish the simple and fast sign up process, you will be credited with your $50 free gift! Virtual City Casino features over 400 of the latest online casino games, including blackjack, roulette, poker and slots, each featuring incredible jackpots and payout rates better than at land based casinos! Membership at Virtual City Casino will also earn you instant membership to Casino Rewards. Here you will accumulate loyalty points which can be redeemed at any partner casino and in addition, you will receive weekly promotions which will allow you to accumulate VIP points even quicker!
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blueday
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« Reply #1 on: January 15, 2012, 04:57:51 AM » |
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Hi zafer1959 and welcome to the forum.
Have you tried live help if it is available? It's strange that this very large group are ignoring you and have blocked your account.
I don't really understand the email they sent you either.
blue
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zafer1959
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« Reply #2 on: January 15, 2012, 09:38:34 AM » |
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not respond to mails  ( |
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zafer1959
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« Reply #3 on: January 15, 2012, 09:39:04 AM » |
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helppp |
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blueday
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« Reply #4 on: January 15, 2012, 10:26:05 AM » |
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helppp Did you try live help? |
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zafer1959
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« Reply #5 on: January 15, 2012, 02:06:58 PM » |
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does not help live chat..
sent mail risk manager
does not respond to them
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blueday
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« Reply #6 on: January 15, 2012, 08:00:35 PM » |
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One thing has come to mind when looking around the internet for any info regarding your problem and looking at your email. I read somewhere that you cannot make a bet that is more than a certain percentage of the bonus that you received.
What was your bonus that you received initially and what was the biggest bet you made?
I also suggest putting the word "COMPLAINT" in the subject line of any email you send them. They may have to deal with complaints in a different way. It's worth a try.
Please tell me which casino it was.
blue
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« Last Edit: January 15, 2012, 08:02:26 PM by blueday »
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drtheolen
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« Reply #7 on: January 15, 2012, 10:33:17 PM » |
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Hey zafer, there are many things that can be involved since you played a bonus like: - are you sure you worked down a wager? - did you work your wager on alowed games? - since it looks to me like you claimed no deposit bonus, did you fullfill all the terms that are specific for that bonus? (please read them carefully, sometimes they can be scattered all over T&C) - see if restrictions that blueday mention exist, and did you placed valid bet amounts in accordance Since your account is blocked, it must be that they think you failed to comply with some rule, and the only way you can get answer is from support. Also trying to contact live chat in different time of day can also help (worked for me few times, maybe worth trying). |
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"Think for Yourself - Question Authority" - Timothy Leary
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LuckyRJ
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« Reply #8 on: January 16, 2012, 10:08:02 AM » |
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im sorry you are having problems, i avoid this casino group now, they are a bunch of rogues in my eyes plain and simple, gl though, hope you get this sorted
and for everyones information alex was the one that closed my dads account when that incident happened, casino rewards are a bad group that try to use any excuse they can not to pay players, MAX cashout of 4000 a week is just a warning sign, NO casino should have a max withdraw amount what so ever
LuckyRJ
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One day when we least expect it, it *may* just happen..... Positive thinking helps  |
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FAZIII1
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« Reply #9 on: January 16, 2012, 01:13:21 PM » |
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Casino rewards - Traps when player play with bonus - No gambling options( Black , red) No more single bets then 20-25% bonus ammount ( in promotions 50 free Virtual city casino ( this is real 20 free) so max single spin is 4-5$ next No use autoplayoptions -- and i hate this group they Not pay my my affiliate commite but this is other story remember be cerful when you play with free bons or deposit bonus read cerfuly terms and conditions . A lot caisnos have traps - and when player not read rulez dont see traps- usually have problems.
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zafer1959
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« Reply #10 on: January 16, 2012, 02:03:54 PM » |
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One thing has come to mind when looking around the internet for any info regarding your problem and looking at your email. I read somewhere that you cannot make a bet that is more than a certain percentage of the bonus that you received.
What was your bonus that you received initially and what was the biggest bet you made?
I also suggest putting the word "COMPLAINT" in the subject line of any email you send them. They may have to deal with complaints in a different way. It's worth a try.
Please tell me which casino it was.
blue
virtual city casino 10 eur rulet 30 won account:20 eur bonus 20 eur real cash total:40 eur |
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zafer1959
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« Reply #11 on: January 16, 2012, 02:13:34 PM » |
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Hey zafer, there are many things that can be involved since you played a bonus like:
- are you sure you worked down a wager?
- did you work your wager on alowed games?
- since it looks to me like you claimed no deposit bonus, did you fullfill all the terms that are specific for that bonus? (please read them carefully, sometimes they can be scattered all over T&C)
- see if restrictions that blueday mention exist, and did you placed valid bet amounts in accordance
Since your account is blocked, it must be that they think you failed to comply with some rule, and the only way you can get answer is from support. Also trying to contact live chat in different time of day can also help (worked for me few times, maybe worth trying).
satellite bonus conditions. do not want to withdraw money from my account is not blocked. made-up condition (bonus terms) no withdrawal no problem |
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zafer1959
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« Reply #12 on: January 16, 2012, 02:18:24 PM » |
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unrelated to the live chat.
said the risk manager an e-mail at
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United States of America played Subtopia.
