Author Topic: CASİNO REWARDS MY MONEY BLOCK  (Read 2803 times)

0 Members and 1 Guest are viewing this topic.

Offline zafer1959

  • Newbie
  • *
  • Thank You
  • -Given: 2
  • -Receive: 0
  • Posts: 7
  • Referrals: 0
CASİNO REWARDS MY MONEY BLOCK
« on: January 15, 2012, 04:24:24 AM »
I have 2000 euro in my account.I earned this money from a bonus.I requested a withdrawal and I talked to Live Help.They said that I will receive the money in two days.But my account was blocked.
does not answer my phone calls, mails are not

Hello,

Here are the bets you requested.

1 No Further Detail 2012/01/07 2:51:31.23 PM ECO Card - Automatic Update € 0,10 € 0,10
2 No Further Detail 2012/01/07 2:51:36.50 PM Bonus - FD Bonus € 20,00 € 20,10
3 View 2012/01/07 2:52:10.30 PM European Roulette € 10,00 € 30,00 -20 bonus 30.10 cash real money
5 View 2012/01/07 2:52:33.50 PM European Roulette € 10,00 € 20,00 -20 bonus 40,10 cash real money
6 View 2012/01/07 2:52:54.83 PM European Roulette € 10,00 € 15,00 20 bonus 45,10 cash real money
Kind regards,
Kind regards,

Alex
Risk Management
Casino Rewards

rulet play is free

New players to Virtual City Casino can get a $50 free gift within a few minutes of signing up. The moment you finish the simple and fast sign up process, you will be credited with your $50 free gift! Virtual City Casino features over 400 of the latest online casino games, including blackjack, roulette, poker and slots, each featuring incredible jackpots and payout rates better than at land based casinos! Membership at Virtual City Casino will also earn you instant membership to Casino Rewards. Here you will accumulate loyalty points which can be redeemed at any partner casino and in addition, you will receive weekly promotions which will allow you to accumulate VIP points even quicker!


Online blueday

  • Global Moderator
  • Almighty Member
  • *****
  • Thank You
  • -Given: 22518
  • -Receive: 14465
  • Posts: 29574
  • Gender: Female
  • Referrals: 3
Re: CASİNO REWARDS MY MONEY BLOCK
« Reply #1 on: January 15, 2012, 04:57:51 AM »
Hi zafer1959 and welcome to the forum.

Have you tried live help if it is available?  It's strange that this very large group are ignoring you and have blocked your account.

I don't really understand the email they sent you either.

blue

Offline zafer1959

  • Newbie
  • *
  • Thank You
  • -Given: 2
  • -Receive: 0
  • Posts: 7
  • Referrals: 0
Re: CASÝNO REWARDS MY MONEY BLOCK
« Reply #2 on: January 15, 2012, 09:38:34 AM »
not respond to mails :((

Offline zafer1959

  • Newbie
  • *
  • Thank You
  • -Given: 2
  • -Receive: 0
  • Posts: 7
  • Referrals: 0
Re: CASÝNO REWARDS MY MONEY BLOCK
« Reply #3 on: January 15, 2012, 09:39:04 AM »
helppp :(

Online blueday

  • Global Moderator
  • Almighty Member
  • *****
  • Thank You
  • -Given: 22518
  • -Receive: 14465
  • Posts: 29574
  • Gender: Female
  • Referrals: 3
Re: CASÝNO REWARDS MY MONEY BLOCK
« Reply #4 on: January 15, 2012, 10:26:05 AM »

Offline zafer1959

  • Newbie
  • *
  • Thank You
  • -Given: 2
  • -Receive: 0
  • Posts: 7
  • Referrals: 0
Re: CASÝNO REWARDS MY MONEY BLOCK
« Reply #5 on: January 15, 2012, 02:06:58 PM »
does not help live chat..
sent mail risk manager
does not respond to them

Online blueday

  • Global Moderator
  • Almighty Member
  • *****
  • Thank You
  • -Given: 22518
  • -Receive: 14465
  • Posts: 29574
  • Gender: Female
  • Referrals: 3
Re: CASİNO REWARDS MY MONEY BLOCK
« Reply #6 on: January 15, 2012, 08:00:35 PM »
One thing has come to mind when looking around the internet for any info regarding your problem and looking at your email.  I read somewhere that you cannot make a bet that is more than a certain percentage of the bonus that you received.

What was your bonus that you received initially and what was the biggest bet you made?

I also suggest putting the word "COMPLAINT" in the subject line of any email you send them. They may have to deal with complaints in a different way.  It's worth a try.

Please tell me which casino it was.

blue
« Last Edit: January 15, 2012, 08:02:26 PM by blueday »

The following members gave a Thank You to this post:


Offline drtheolen

  • Casino Moderator
  • Serbia Super Hero
  • *****
  • Thank You
  • -Given: 1244
  • -Receive: 1129
  • Posts: 1922
  • Gender: Male
  • Referrals: 0
Re: CASÝNO REWARDS MY MONEY BLOCK
« Reply #7 on: January 15, 2012, 10:33:17 PM »
Hey zafer, there are many things that can be involved since you played a bonus like:
- are you sure you worked down a wager?
- did you work your wager on alowed games?
- since it looks to me like you claimed no deposit bonus, did you fullfill all the terms that are specific for that bonus? (please read them carefully, sometimes they can be scattered all over T&C)
- see if restrictions that blueday mention exist, and did you placed valid bet amounts in accordance

Since your account is blocked, it must be that they think you failed to comply with some rule, and the only way you can get answer is from support. Also trying to contact live chat in different time of day can also help (worked for me few times, maybe worth trying).
"Think for Yourself - Question Authority" - Timothy Leary

The following members gave a Thank You to this post:


Offline DreamRJ

  • United Kingdom Super Hero
  • ******
  • Thank You
  • -Given: 1534
  • -Receive: 1090
  • Posts: 2318
  • Gender: Male
  • Referrals: 0
Re: CASÝNO REWARDS MY MONEY BLOCK
« Reply #8 on: January 16, 2012, 10:08:02 AM »
im sorry you are having problems, i avoid this casino group now, they are a bunch of rogues in my eyes plain and simple, gl though, hope you get this sorted

and for everyones information alex was the one that closed my dads account when that incident happened, casino rewards are a bad group that try to use any excuse they can not to pay players, MAX cashout of 4000 a week is just a warning sign, NO casino should have a max withdraw amount what so ever

LuckyRJ
Smoke free since 17th February 2013 until present :)

Positive Thinking Helps :)

Online FAZIII1

  • Poland Full Member
  • ***
  • Thank You
  • -Given: 21
  • -Receive: 89
  • Posts: 166
  • Referrals: 0
Re: CASİNO REWARDS MY MONEY BLOCK
« Reply #9 on: January 16, 2012, 01:13:21 PM »
Casino rewards    - Traps when player play with bonus - No gambling options( Black , red) No  more  single bets then  20-25% bonus ammount    ( in  promotions 50 free Virtual city casino  ( this is real 20 free) so max single spin is   4-5$   next No use autoplayoptions   --     and   i hate this  group they  Not pay my my affiliate commite  but this is other story remember be cerful when you play   with free bons or deposit bonus read cerfuly terms and conditions . A lot  caisnos have    traps -  and when player not read  rulez   dont see traps- usually have problems.    

Offline zafer1959

  • Newbie
  • *
  • Thank You
  • -Given: 2
  • -Receive: 0
  • Posts: 7
  • Referrals: 0
Re: CASÝNO REWARDS MY MONEY BLOCK
« Reply #10 on: January 16, 2012, 02:03:54 PM »
One thing has come to mind when looking around the internet for any info regarding your problem and looking at your email.  I read somewhere that you cannot make a bet that is more than a certain percentage of the bonus that you received.

What was your bonus that you received initially and what was the biggest bet you made?

I also suggest putting the word "COMPLAINT" in the subject line of any email you send them. They may have to deal with complaints in a different way.  It's worth a try.

Please tell me which casino it was.

blue
virtual city casino

10 eur rulet 30 won account:20 eur bonus 20 eur real cash total:40 eur

Offline zafer1959

  • Newbie
  • *
  • Thank You
  • -Given: 2
  • -Receive: 0
  • Posts: 7
  • Referrals: 0
Re: CASÝNO REWARDS MY MONEY BLOCK
« Reply #11 on: January 16, 2012, 02:13:34 PM »
Hey zafer, there are many things that can be involved since you played a bonus like:
- are you sure you worked down a wager?
- did you work your wager on alowed games?
- since it looks to me like you claimed no deposit bonus, did you fullfill all the terms that are specific for that bonus? (please read them carefully, sometimes they can be scattered all over T&C)
- see if restrictions that blueday mention exist, and did you placed valid bet amounts in accordance

Since your account is blocked, it must be that they think you failed to comply with some rule, and the only way you can get answer is from support. Also trying to contact live chat in different time of day can also help (worked for me few times, maybe worth trying).

satellite bonus conditions.
do not want to withdraw money from my account is not blocked.
made-up condition (bonus terms)
no withdrawal no problem

Offline zafer1959

  • Newbie
  • *
  • Thank You
  • -Given: 2
  • -Receive: 0
  • Posts: 7
  • Referrals: 0
Re: CASÝNO REWARDS MY MONEY BLOCK
« Reply #12 on: January 16, 2012, 02:18:24 PM »
unrelated to the live chat.
said the risk manager an e-mail at


 

What's going on right now!

3mins ago someone from China read article Slotastic Introduces Live Dealers

Casino Community

Share this page on:
Follow LCB on:
Follow LCB

Casino Of The Month

Casino of the Month

In the last 24h

Totals

  • New Members
    15
  • Members Online
    298
  • Guests
    2,134
Highest Community Rated Online Casinos
NextCasino
  (101 Ratings)
Bet365 Games
  (117 Ratings)
CasinoLuck
  (163 Ratings)
Betsson Casino
  (150 Ratings)
BitCasino.io
  (101 Ratings)
Guts Casino
  (118 Ratings)
Redbet Casino
  (96 Ratings)
Unibet Casino
  (93 Ratings)
Betsafe Casino
  (126 Ratings)
Intertops Casino Classic
  (72 Ratings)
3Dice Casino
  (166 Ratings)
Spin Palace Casino
  (88 Ratings)
Slotty Vegas
  (59 Ratings)
Thrills Casino
  (89 Ratings)
Liberty Slots Casino
  (117 Ratings)
Uptown Aces
  (74 Ratings)
32 Red Casino
  (198 Ratings)
Mr Green Casino
  (228 Ratings)
BetsKING
  (10 Ratings)
ComeOn Casino
  (177 Ratings)
Winner Casino
  (290 Ratings)
Casino Saga
  (70 Ratings)
Vera John Casino
  (135 Ratings)
Jetbull Casino
  (67 Ratings)
Casumo
  (84 Ratings)
BETAT Casino
  (135 Ratings)
Sin City Casino
  (67 Ratings)
River Nile Casino
  (77 Ratings)
Whitebet Casino
  (62 Ratings)
Ladbrokes Casino
  (118 Ratings)


Follow LCB on Facebook Follow LCB on Twitter Follow LCB on Pinterest Follow LCB on Google plus