CASÝNO REWARDS MY MONEY BLOCK

I have 2000 euro in my account.I earned this money from a bonus.I requested a withdrawal and I talked to Live Help.They said that I will receive the money in two days.But my account was blocked.
does not answer my phone calls, mails are not
Hello,

Here are the bets you requested.

1 No Further Detail 2012/01/07 2:51:31.23 PM ECO Card - Automatic Update € 0,10 € 0,10
2 No Further Detail 2012/01/07 2:51:36.50 PM Bonus - FD Bonus € 20,00 € 20,10
3 View 2012/01/07 2:52:10.30 PM European Roulette € 10,00 € 30,00 -20 bonus 30.10 cash real money
5 View 2012/01/07 2:52:33.50 PM European Roulette € 10,00 € 20,00 -20 bonus 40,10 cash real money
6 View 2012/01/07 2:52:54.83 PM European Roulette € 10,00 € 15,00 20 bonus 45,10 cash real money
Kind regards,
Kind regards,

Alex
Risk Management
Casino Rewards

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Hi zafer1959 and welcome to the forum.

Have you tried live help if it is available?  It's strange that this very large group are ignoring you and have blocked your account.

I don't really understand the email they sent you either.

blue

not respond to mails (

helppp

Did you try live help?

does not help live chat..
sent mail risk manager
does not respond to them

One thing has come to mind when looking around the internet for any info regarding your problem and looking at your email.  I read somewhere that you cannot make a bet that is more than a certain percentage of the bonus that you received.

What was your bonus that you received initially and what was the biggest bet you made?

I also suggest putting the word "COMPLAINT" in the subject line of any email you send them. They may have to deal with complaints in a different way.  It's worth a try.

Please tell me which casino it was.

blue

Hey zafer, there are many things that can be involved since you played a bonus like:
- are you sure you worked down a wager?
- did you work your wager on alowed games?
- since it looks to me like you claimed no deposit bonus, did you fullfill all the terms that are specific for that bonus? (please read them carefully, sometimes they can be scattered all over T&C)
- see if restrictions that blueday mention exist, and did you placed valid bet amounts in accordance

Since your account is blocked, it must be that they think you failed to comply with some rule, and the only way you can get answer is from support. Also trying to contact live chat in different time of day can also help (worked for me few times, maybe worth trying).

im sorry you are having problems, i avoid this casino group now, they are a bunch of rogues in my eyes plain and simple, gl though, hope you get this sorted

and for everyones information alex was the one that closed my dads account when that incident happened, casino rewards are a bad group that try to use any excuse they can not to pay players, MAX cashout of 4000 a week is just a warning sign, NO casino should have a max withdraw amount what so ever

LuckyRJ

Casino rewards    - Traps when player play with bonus - No gambling options( Black , red) No  more  single bets then  20-25% bonus ammount    ( in  promotions 50 free Virtual city casino  ( this is real 20 free) so max single spin is   4-5$   next No use autoplayoptions   --     and   i hate this  group they  Not pay my my affiliate commite  but this is other story remember be cerful when you play   with free bons or deposit bonus read cerfuly terms and conditions . A lot  caisnos have    traps -  and when player not read  rulez   dont see traps- usually have problems.    

virtual city casino

10 eur rulet 30 won account:20 eur bonus 20 eur real cash total:40 eur

satellite bonus conditions.
do not want to withdraw money from my account is not blocked.
made-up condition (bonus terms)
no withdrawal no problem

unrelated to the live chat.
said the risk manager an e-mail at