I have deposited more money at Titan than any other casino. Their generous freebies and superb customer service has won me over!
The chat reps are Michelle, Emma, Anna, Hope(think I'm forgetting one) Anyway, it's amazing the way they 'get to know you' weather it's looking at their notes, or just from their own memory.
At anytime after I make a deposit-no matter how small- I can go to live chat, and they will give me "something from the goodie bag" lol. Emma even offered to shovel the snow from my porch a few weeks ago!

They've never told me no to a little surprise/
cashback. They have even topped up my comp pts and added a few dollars more at times!! (without me requesting it, just while I chatted w/them about other matters)
I compliment them at least every few weeks to remind them of how wonderful they are- and I
don't do it for the freebies. I do it because they deserve it!
I received an email from them welcoming me as a VIP member 2 days ago, and the VIP manager left a 'surprise' in my acct. Figured it was the norm-between $5-$10. But it was $20!
The day before I received the email, I got a $7gift from one of the reps. Then, the day after I got the $20, I asked chat about vip perks- I had a question regarding the promos, and she gave me another $5. I didn't even ask for it!
So 3 freebies in a row, outstanding cs, great software, and a casino that truely values their players.....Titan still holds my heart all the way!