Online Casino

Hello all.  I feel for everyone who has 'real' problems with receiving your rightfully earned winnings !!

Ok.....Here's my problem......if it really is a problem

Cashier Info @ CasinoTitan:

Date        Transaction                                             Amount

9/30/09    UseMyWallet Withdrawal                            ($400.00)
                 Approved!

9/29/09    UseMyWallet Withdrawal                            ($400.00)
               Requested


9/28/09     Coupon 'DOUBLE200' redeemed                    $100.00

9/28/09     DF-Quick Tender Deposit Approved!               $50.00

9/28/09     DF-Quick Tender Deposit Requested               $50.00

9/28/09     Coupon 'double200' requested                       

9/28/09     Coupon 'SIGNUPB1W50.6527' redeemed           $10.00

9/28/09     Coupon "SIGNUPB1W50.6527 requested



My email to Casino Tital on October 2, 2009


To Whom It May Concern:


Hello there!  I am one of you New Players at your casino.

On September 29, 2009, I had requested a withdrawal of $400.00.  When the funds were transferred to my UseMyWallet Account it was terribly shocking for me to read the deposit to my account as only $300.00.

I do believe I have rightfully won $400.00 as I had met your play through requirements.  I played for my first time at your casino with my own money, having asked Live Chat for the 200% bonus for first time depositors.  I deposited $50.00 on September 28, 2009.

Where does it state that I must request $100 more at your cashier than what I had actually in my account?  So, from what I am understanding is I would have had to request $500.00 in order to receive $400.00?  The winning amount on my screen appeared exactly at $400.00.  This is the amount I was expecting to receive in my UseMyWallet Account.  Why did I not get paid in full?  Where does it state that I must request more money ($100.00 more) than I actually had showing in my balance?  How am I to know I had to request a withdrawal of $500.00 instead of $400.00 to actually receive $400.00?  Nowhere on my screen did I see $500.00.

Is there any way possible to fix this problem, please?  I would even be willing to place that $300.00 back into you cashier.  You do what you have to do, perhaps, to place me back as if I am withdrawing from you for my first time.  And I will then claim a withdrawal for $500.00 if this is what I was supposed to do initially to actually receive $400.00. 

This all sounds so very strange to request more money than what the account balance shows.  I’m sorry, but it just doesn’t make any sense to me, or my best friend who referred me to your casino.

Casino Titan's email to me:          

Dear Shelley,
Thank you for your email.

I can understand your confusion, allow me to explain:

You have requested a withdrawal of $400.
We give bonus credits on deposits to increase the odds of winning.
Although the bonuses are given to the players account, they are not cashable, and deducted automatically upon withdrawal.
The bonus you received was for $100 hence the difference between what you expected, and what you received.

I hope that clarifies the matter.

Should you have any questions or concerns, please do not hesitate to contact us at Casino Titan Support. We are available 24 Hours a day, 7 days a week, at:

Email: support@casinotitan.com

Or via live chat 24 hours a day!

Best regards,
Joe Freeman
Casino Titan
finance department
www.casinotitan.com
------------------------------------------------------------------------
If you wish to view our terms & conditions click here
For more information feel free to contact us 24/7 at: support@casinotitan.com


*During LIVE CHAT I was told I should have requested $500.00 in order to receive the $400.00   WHAT GIVES?  I had $400.00 in my account and I had met the wagering requirements.  WOW  I dunno what that's all about...how does it make any sense to ask for more money than what was in my balance?


So very sorry this post is so lengthy...I do need y'alls opinions or knowledge or experience regarding my matter with Casino Titan please......
*Please forgive me if I am in the wrong.....
I will send a copy of this to the "complaint peeps"

Thank you very much for all your info !   

Also wanted to add that MOST CASINOS when you take the BONUS MONEY and you see you have a BIG BALANCE and you are ALL HAPPY cause you got those spins and your BALANCE lets say shows $550.  This would really MAKE you MAD that next spin you take your BALANCE disapears and goes down to $450. Other CASINOS DEDUCT the BALANCE as you are playing when you make the playthru right there and then. And you are thinking WTF what just happened all my money is gone. I learned the hard way. So CASINO TITAN leaves the BALANCE in there and you are mislead thinking that it is yours, IT IS NOT. Sorry for your dissapointment.

Hey Bling, Welcome
Casino Titan is in my opinion one of the BEST, TRUSTWORTHY RTG casinos out there! They are not trying to get you, you just have to read and understand the rules. If it isn't quite clear, talk to live chat until it is and save all of your chats. And I go to live chat first before a deposit anyway because if you like taking bonuses, they sometimes have better bonuses to offer you

Congratulations on your win and welcome!

I have just started playing @casino Titan and they are great, also you can use prepaid visa, my prepay visa is not to be used for gaming, but on the statement it does nt show as a gaming site, this is a great way to get around this issue, i tryed my visa @ several sites to no avail, and then found in posts that they accept, rock onTitan