Okay, so one side of the cheating:
They required a deposit from me before I could withdraw my winnings. I asked this from them last week on the Live Chat:
Thank you for contacting online support. One of our support operators will contact you as soon as possible.
how are you
Fine, thank you!
I would like to ask you about my withdrawal.
I won on the 10 free no deposit
chip that I got on sign up. I cashed out the max allowed amount, 100USD, that is pending in the cashier now. I also deposited 25 dollars, because it was mentioned in your terms my withdrawal is only processed in case I
I wouldn't like to leave that 25 on my account, Is it possible to reverse the withdrawal of the 100 USD and cash out 125?
I only have the deposit on my account. I declined the first deposit bonus.
no you can't
can you tell me the reason?
because the max cashout is 100$ on the free bonus
so that limits this thing then, okay, no problem
can you confirm me that in case I play and win with that 25 that is on my account now, I can play any games and cash out any time? I guess I can do that as I declined the bonus before playing any rounds with my deposited money.
I would especiall like to play roulette
Are you still here?
you can play but you can only withdraw the 100$ until your second deposit
I have no more questions then
Did you catch it??? They say I can only cash out my deposit and winnings from that after making another deposit. What kind of rule is this??? I never heard of such crazy rule...
So they told me I can only withdraw 100. after this I decided to risk my 25, and I lost it. I didn't want to save it because I found it inconvenient to make another deposit.
Now a week later I got this letter from them:
Because youíve played on a FREE BONUS there are a couple of things that youíll have to complete prior to be able to withdraw your winnings funds.
the total amount that youíll be able to withdraw is a $100 (and that the total sum after depositing).
in addition youíll have to send copies of the following documents:
∑ A copy of a Utility bill from within the last 3 months
∑ A copy of your Passport or a copy of your Driverís license
∑ Your money bookers account number.
Attached is a voucher needed as well , your account ID is: --------
Most importantly, because we have not received your documents yet, your withdrawal was cancelled and you will see the funds back into our account.
It is important that once you send all the documents, that you please log in and ask for a new withdrawal request.
This allows us to get an automatic message in our system and thus re-begin the withdrawal review process.
Now, one week later they say I could have cashed out my deposit as well. Why didn't the Live Chat operator mention it earlier before I decide to waste my deposit? And I sent them my docs a week ago, last thursday. So why didn't they check them since then?
sWhy did the reverse my withdrawal saying I didn't sent in docs??? Today the chat operator checked my account and he could see the docs I sent in last week. So they received it. Why didn't they checked that before saying I didn't send them in and reversing my withdrawal?
You can see from the letter that they write the Driver's License is okay for them Every reputable casino, Bwin
, william Hill
, Bet 365
, even Neteller accepted my Driver's License, for some reason Casino States doesn't. A no name, little casino has higher standards then William Hill or Neteller? Hehehehe:))) Good joke!!! It is a brand new driver's license with the latest security elements on it, hologram, stamp, etc. Why don't they accept it?
? I can even use it to cross the border to some non-EU countires.