Hi LCB'ers,

In the case of a casino who uses delay tactics, non payment, unfair locked accounts or is treated poorly by customer service this is where we will form a coalition*.

If anyone has been unjustly treated at a casino and makes a post on the forum, please come here to support the member and demand results. This thread will be dedicated to Player Zero Tolerance.

Together we can make a difference.

Lips

*please note this is for real legitimate complaints and NOT a disgruntled player who did not abide by the terms or conditions of the casino. 

Holy chit Lips !!!!!!!!!  Did someone rain on your parade today??  You are on a roll.  I may be old and senile but since I have been a member I dont recall seeing you post anything negitive about anything.  But, this is a fantastic idea.  Count me in and I will volunteer to write the nasty emails if they are needed to the casinos.  I now officially have a masters degree in this.

Lol Lips, I am the king of being defeated.  I reversed and lost I think $5,500 of withdrawals because I got fed up with those top game sites.  I figured after 10 weeks it was hopeless.  Winward Casino I gave up after 1 month.  There wasnt much I could do when I got the same email from them 10 times stating for me to change my usemywallet account name to be the same as my casino name.  My usemywallet name was the same.  After the same email for the 10th time, I emailed them back with enough F bombs that would make Lynchie proud of me.  I also wrote customer service and asked for my account to be closed.  Of course do you think they listened to me??  Nope my account is still active.  I thought maybe in the future after 2 months if I dont get paid I will write an email telling a casino and say I dont want my money.  i figure I will get paid the next day.

lol, the chances on interest are nil
but it's funny how much a casino can get away with, like collecting interest on our money
or claiming wins on progressives, that if won during freerolls or have max cashouts, they re-absorb back into their pockets, since we pay those progressives

I used a coupon on September 20th and made playthrough.  I went straight to chat and he said yes, I could cash out the max of $100.  I asked if it took 105 days to get paid as I had read on other forums and he told me NO.  I sent in my faxback form and all required documents.  I kept waiting for an approval email that my documents were good to go.  I never received one.  So, I did the withdrawal on October 7th.  It was than denied on October 25th.  I talked to chat on the 26th and he said he did not know why it was denied at to resubmit it for $130.00.  I did what he said.  I then got an email from the casino.  See below.  I have more chat sessions that were not emailed to me as they were supposed to be.  I have talked to these people on the phone numerous times and get no where.  I know this is a known Rogue casino but they accept money for deposits and offer coupons so they should pay up!!!   I don't think I will get paid but I am xxxxxx at all the run around.  Please just say "no we are a crap casino and we do not pay our players".  I can then go on and forget about it.

On October 26th I noticed my withdrawal from October 7th had been denied on October 25th.  I went to chat and he said he did not know why it had been denied and informed me to resubmit the withdrawal.  I did as he said.

Then I talked to chat two days later and was told it had not been sent and was still pending.   just like I had told them in previous chat sessions.  Again, no real answers!  

Email Dated October  26th

Dear Cindy,

We have received your request to make a withdrawal from your Casino account and
to have that amount sent to you via Wire Transfer.  This Wire Transfer amount
will be sent to the address that you have on file with us. One of our accounting
staff will contact you over the next 24 hours.

We hope that the next time you want to gamble, you'll come back to our Casino
again. We understand that there are numerous casino choices when it comes to
online gaming. If there's anything that we could do to make your stay more
enjoyable, please do not hesitate to notify us.

For more information about casino deposits and withdrawals, please visit:

http://www.lucky18casino.com or send e-mail to support@lucky18casino.com

Good luck and best regards,

Angela
Accounting Manager
Lucky 18 Casino

Email Dated November 16th

Hi Cindy,
 
I'm sorry about the confusion, your payment will be processed and funds will be sent out on the last working day in November.
You will be receiving your funds within the first 7 working days in December.
Thank you for your patients and i hope you have a great day.
 
Thank you for playing at Lucky 18 Casino.
 
Kind Regards
--
Player Support Department
Lucky18 Casino
1-800-531-5418

Email Dated November 1st

Hi Cindy,
 
 We are pleased to inform you that you faxback form has been approved. We do however need a swift number so we can process you payment.
The swift number is for international wire transfers, which you can obtain by calling your bank they will either have a swift for your branch or the branches head office.
If your bank does not have a swift number please let us know and we will use another method of payment.
 
Thank you for playing at Lucky 18 Casino.
 
Kind Regards
 
Customer Support

I emailed them and told them my bank DOES NOT have a swift code.  I even called them and said my bank does NOT have a swift code.  I told them they accept payment via e-wallets and asked why they couldn't pay withdrawals that way.  I never got an answer.  I was told in another chat session they will pay out western union or by check. 

Chat Dated December 6th

cnolley: Hello my login is xxxxx.
Sarah: Welcome to Lucky18 Casino. How may I assist you?
cnolley: I made a withdraw on Oct 7th
cnolley: It was denied so I redid it on the 25th of Oct
cnolley: I got an email it was approved and another email saying it would be paid the first day of December and I would receive it in by the 7th day of December
Sarah: Please hold on just a moment, I will check your account....
cnolley: Can you tell me how this is being sent
cnolley: I don't have swift code and they know that
cnolley: They said check or western union
cnolley: ty Sarah
cnolley: I'm sorry it said it would be paid on November 30th and I would receive it by the 7th day of December
Sarah: you should receive it within 7 working days so I would wait a couple more days and then check again
Sarah: should be a check
cnolley: So it doesn't say for sure how it will be sent?
cnolley: Can you tell me if it has been sent?
info: Your chat transcript will be sent to xxxxxxxxxx at the end of your chat.
Sarah: I can see it has been sent, I am unsure as to the method, but if you didnt have a wire transfer it should be a check
cnolley: okay but not western union?
cnolley: Is it sent by regular mail or fedex or something?
Sarah: I am unsure, but if you email us at support@lucky18casino.com then they may be able to give you more specific information
cnolley: Yeah in the past the emails always come back returned but I will try again
cnolley: thank you for your help
cnolley: have a great night
cnolley: bye

Chat Dated December 7th

info: Please wait for a site operator to respond.
info: You are now chatting with 'Jake'
Jake: Welcome to Lucky18 Casino. How may I assist you?
cnolley: Sorry to bother you AGAIN, but last night I was told my withdraw was processed and I would receive it by the 7th day of December
Jake: Please hold on just a moment, I will check your account....
cnolley: BUT in my cashier it is showing withdraw requested....how is it really processed if it still shows requested
cnolley: xxxxxxx
cnolley: i talked to you last night
cnolley: and i you told me it was processed and sent out. do you know how it was sent? i emailed support and of course I get no reply as usual
cnolley: I just need to know IF it really has been sent out and by what method? I don't know why a casino can send out a payment but not know how they sent it?
Jake: Please hold on just a moment, I will check your account....
cnolley: ty Jake
Jake: Ok the payment should be received within 5-7 WORKING days...a working day is mon-fri excluding weekends.. i am not a member of the accounts team therefore i dont handle your personal payment information, what i can tell you is unless you specified otherwise the payment gets sent back to the card, as for confirmation of the payment being sent out i simply cant produce any documentation becase like i said i am a player support represenatative and we dont handle players banking info etc for security purposes as im sure you can understand
cnolley: I understand what you are saying but what I don't understand if it has been sent out why is it still showing requested in the cashier. I bet I could go in there right now and reverse the withdraw
cnolley: Does the finance team have a reachable phone number?
Jake: the accounts team dont take incoming enquiries i dont have a number/email address for them
cnolley: Okay well today is day 5 BUSINESS days. I will give it 2 more days and I will be back to inquire again. It would help if I knew if it was being mailed by regular mail, fed ex or western union.
cnolley: I guess that is all I need. I hope you have a great night and I am sorry you have to do support for a casino like this :-( I bet you get chewed out daily
Jake: i understand your fustration and i would love to be able to help you and give you the information you want however in all honesty i cant find out...thanks so much have a great evening...thanks for the sympathy lol..happy holidays!
cnolley: u2 Jake bye :-)

Chat Dated December 18th


You are now chatting with 'sophia'

cnolley: I have had a pending withdrawal since October 26th. I was told in an email from your casino that this would be paid the last day of November and received by the 7working day in December. Then I was told in a chat session dated December 6th and 7th that this had been paid and was processed and sent out. Both live chat people told me I should receive it with in a couple of business days. Then I went back to live help 2 days later and was told it has not processed and was still showing as pending. I want to know when I will receive my payout. I originally cashed out on October 7th and went straight to chat and asked if it would really take 105 days for a payout like everyone reports. I was assured that it does not take that long. My payout was denied on October 25th and I was told to resubmit it on the 26th which I have. I have received emails stating faxback approved and emails saying I would get my payment by the 7th working day in December. I want to know why it is still showing as pending in my cashier when I should have already received my payment over a week ago? When will I get my payment? How will my payment be sent? Why was I told it was sent on two different days and then I was told it hadn't been sent on another day. I have even called support and they cannot tell me why I haven't received it or why it still shows pending. I need answers! I am tired of the lies and stall tactics. I have never waited this long for a withdrawal. I am actually embarrassed that I am still "hoping" that I will get my withdrawal. It seems like a big fat joke to me.
sophia: Please hold on just a moment, I will check your account....
cnolley: ty
cnolley: Do you need my account id or email address?
cnolley: Are you still there Sophia?
cnolley: Hello?
sophia: your account states that your requset is stll pending im not sure why you was told any different
sophia: i do appologise for that
cnolley: I was told on the 6th and 7 of December that it had been processed. I also received this email on November 16th:
sophia: i do not know when it will be approved as we do not approve them in this department
cnolley: Hi Cindy, I'm sorry about the confusion, your payment will be processed and funds will be sent out on the last working day in November. You will be receiving your funds within the first 7 working days in December. Thank you for your patients and i hope you have a great day. Thank you for playing at Lucky 18 Casino. Kind Regards -- Player Support Department Lucky18 Casino 1-800-531-5418
cnolley: May I ask why I get emails that are LIES and two chat workers that LIED and said it was processed? Then I talk to you and another chat worker a few days ago and say NO it hadn't been processed?
sophia: yes i am aware of this but as i said your request is still pending and it is a matter of a mis understanding a
sophia: as i said a slight error
sophia: it has not been approved yet
sophia: and it is still pending untill further notice
cnolley: Okay, ty for your time. I got the same answers I expected to get. I honestly expected nothing more than what you are telling me. I will be posting this along with EVERY email and chat session I have had with Lucky 18 on any and all casino forums I can find.
cnolley: I hope you have a good day
sophia: ok
Your chat transcript will be sent to xxxxxxxx at the end of your chat.
cnolley: Bye
sophia: well i place your request in dispute if you
sophia: have a major issue
sophia: with the process
cnolley: I have had a major issue with the whole process
sophia: ok fair enough as i said sorry for any inconveniences caused
cnolley: I have saved emails and chat sessions promising me I would and HAVE been paid when I come back to chat or call you guys I am told differently
cnolley: I am just confused
cnolley: as I am sure you as a player would be
cnolley: I know it is not your fault and I want you to understand that
cnolley: It is the casinos's fault
cnolley: not yorus
cnolley: *yours
cnolley: It's frustrating when I think I get a REAL HONEST answer from the casino and then it turns out to be a "misunderstanding"
sophia: i appologise for this but there is nothing that i can do untill your request has been approved
cnolley: I will end this chat session now and again, I know it's not your fault and I really hope you have a good rest of the day
cnolley: Okay, take care
cnolley: bye

See I get no where with this place!  I know they are Rogue but it makes me so angry that I have been lied to numerous times.  I would appreciate if there is anything Zuga can do.  From what I have read on forums they do "finally" pay but it takes a long time.  I just want answers thats all.  I hate feeling like an idiot and feeling like I am being made a fool of and that is what they have done to me. 

OK Lips, I'm all for it.  But what is the method of attack and getting noticed? We've got to hit them where it hurts, but with "rogues" they don't hurt because they get new suckers everyday.

Hmmm.  Perhaps if we notified the FBI, IRS, or other entities of the casinos taking US money from US citizens.  Not to mention any names, of course, but just to complain and possibly force an investigation.  As long as we stood together to NOT PLAY there, possibly this or something similar would work?  Well, of course someone would have to investigate the repercussions to our members and be sure we wouldn't be hurt by any actions taken.  Maybe a petition to their licensing agents to attempt to force revocation of their gaming licenses instead?  Has that ever been done?

lol, the IRS and FBI have no standing; we don't gamble generally at US casinos, and as for those you can bet they covered their asses in their terms and conditions we agree to