Hi, I want to share this same problem!
02/24/2012 12:57:16PM System: "https://www.casinoeuro.com/en/customersupport/frequently-asked-questions/"
02/24/2012 12:57:16PM System: "Welcome to the English CasinoEuro Support."
02/24/2012 12:57:19PM Session Started with Agent (Paulo)
02/24/2012 12:57:19PM Anton: "Bonus"
02/24/2012 12:57:28PM Anton: "hello"
02/24/2012 12:57:31PM Agent (Paulo): "Caro Anton, Bem-vindo ao Serviço de Apoio ao Cliente da Dhoze, o meu nome é Paulo. Em que posso ser útil?"
02/24/2012 12:57:39PM Agent (Paulo): "Hello Anton, my name is Paulo. How can I help you?"
02/24/2012 12:57:45PM Anton: "I recive letter"
02/24/2012 12:58:20PM Anton: "Anton, you are provided free spins starts to play Alaxe in Zombieland (Alax zombies in the country)!"
02/24/2012 12:59:07PM Anton: "However, free games, no!"
02/24/2012 01:00:39PM Agent (Paulo): "When did you receive that email?"
02/24/2012 01:00:57PM Agent (Paulo): "Can you please check the date and what it says exactly?"
02/24/2012 01:01:43PM Agent (Paulo): "On the top of the email you received there is a text which reads:

If this mail looks strange, please click here:"
02/24/2012 01:01:54PM Anton: "Date today, a letter arrived 30 minutes ago"
02/24/2012 01:02:18PM Agent (Paulo): "Please copy paste the link you have after that text and send it back to me here and will then be able to investigate it for you."
02/24/2012 01:03:22PM Anton: "Where to click?"
02/24/2012 01:03:27PM Agent (Paulo): "That email was sent on the 17th and should have been used by the 18th at 23:59 Cet."
02/24/2012 01:04:21PM Anton: "But I just got it"
02/24/2012 01:04:23PM Agent (Paulo): "Keep an eye on our Newsletters and benefit from the bonuses within the time frame."
02/24/2012 01:05:02PM Agent (Paulo): "That promotion to play Alaxe in Zombieland has expired and you must have received the email before and not today."
02/24/2012 01:06:08PM Agent (Paulo): "Thank you for contacting us. Do not hesitate to contact us again if you require any further assistance. We wish you a nice day."
02/24/2012 01:06:10PM Session Ended

And here is the question I asked in a letter to have their support:

Streenger - only new reps may create topics in the Direct Casino Support Section hence your topic has been moved.

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