A chat operator will be with you shortly.
You are now chatting with 'Tiffany'
Tiffany: Welcome to Casino Support. My name is Tiffany. How may I assist you today?
ta: my account was blocked at box24
for more than a week, and I still didn't know the reason why
ta: username is xxxxxx
Tiffany: I will check your account right away. One moment please.
ta: and what happen to my withdrawal?
Tiffany: Your patience is appreciated. I am looking into your inquiry and will be back with you shortly.
Tiffany: , do you say you have not received any money from us until now?
Tiffany: Yes received or no?
ta: no, I have not received it yet
Tiffany: when did you check your visa
card last time?
Tiffany: As I can see it was refunded you about on 15/11/11
ta: about 10 min ago
Tiffany: Amount that you was going to receive is $74.79
ta: it was refunded to my card?
ta: why not the amount of my withdrawal?
Tiffany: Usually it is done to same payment method as you deposited. As about your refund, it was considered null and void. Our system has detected more linked account under your IP/name. Per casino policy you were allowed to have only one account with us. that is why all your winnings are considered void and the amount of your deposits was refunded you
ta: I had only one account with box24
ta: I had chat checked that for me before I create an account with box24
Tiffany: Our system detected linked accounts, xxxx
ta: what do you mean by linked accounts?
Tiffany: So can you check the records and last transactions of your visa card to see if you have received this $74.79 or not?
ta: I still had the conversation with the chat
Tiffany: Similarities by name, IP
ta: chat support told me that I did not have any account and told me to go ahead create an account
ta: which card ending number the refund was sent to please?
Tiffany: card ending in xxxx - $40.29
Tiffany: card ending in xxxx - $34.50
ta: I'll check that out in a second, but I need to show my conversation with support and I need to have my withdrawal getting paid please
ta: info: A chat operator will be with you shortly. info: You are now chatting with 'Camilla' Camilla: Welcome to Casino Support. How may I assist you today? ta: I had an account with box24 under username xxxxxxx or email firstname.lastname@example.org
ta: I don't know if I have an account here with topgame
box24 ta: can you check please? Camilla: Let me check your account. One moment please. Camilla: I haven't found anything under the information you provided ta: ok, so it Camilla: I can also check by name ta: it'll be ok if I create a new acct right? ta: xxxxxx Camilla: You do not have an account with Box24, you can create a new one. ta: thank you Camilla: You are welcome Camilla: Is there anything else I can help you with? ta: no, that's it, thanks Camilla: Thanks for using our live support. Feel welcome to contact us back at any time. Have a nice day! info: Your chat transcript will be sent to email@example.com
at the end of your chat.
haudaica: Do you want me to forward the record of this chat?
Tiffany: xxxxx, you gave her a username that we indeed do not have it into our records. Also, you may have few account with different email addresses, or names, more accounts under same IP address, household. We, as customer support cannot find all your accounts at first side, instead our system has detected them, I mean your other accounts
ta: few accts with topgame box24???
ta: I had only one, the other account I had was with Spartan Slots
and that's it
Tiffany: this is not in our competence to see how many accounts you have with top games. Only our system can detect it
ta: I will dispute over this later, but
ta: I just want to tell you that I have not received the refund yet
Tiffany: You mean the $74.79 ?
Tiffany: According to our records this refund was completed on 15/11/11.
Tiffany: This procedure is completed in up to 1 month
Tiffany: for the funds to hit your account
ta: up to 1 month?
ta: oh ok
ta: thanks for your help so far
Tiffany: My pleasure,
Tiffany: Please contact us anytime if you need anything else!
ta: I will, thanks
Basicly, I had live operator checked everything for me before I created an account. After I made a withdrawal, they said I had multiple accounts so they can denied my withdrawal.