My name is darran rigley and i would like to make an official complaint about trying to withdraw money from your your site my username is CCR72508062 i deposited £25 and you gave me £100 bonus which i never asked for i played casino for half hour or so then went to withdraw £280 then i realised i need to take the £100 bonus off so i tried to withdraw £180.The next day i was told via e-mail i could not withdraw because i still had £1773 to turnover on non progressive slots so i went back into the account and found the £180 still in there and the bonus had disappeared and checked the terms and conditions and it said (deposit x bonus x 20) which made £2500 total turnover so i played top trumps (a non progressive slot) and played for about 4 or 5 hours making sure that i played through the whole amount not just the £1773 i was keeping count as i was going along.this left me with £896 winnings which i withdrew.this time about 4 days later i received a phone call it said about your withdrawal for £896 you can't have it and we are giving you your £25 deposit back as a goodwill gesture i won't swear but i was really angry.this should not be allowed i have gone through your rubbish barriers and now you say i can't have it because i started on casino.i will be saving this as a draft and sending it to everyone i can think of starting with watchdog for now.thanks darran rigley.

hi there sorry about that it was a really bad experience with city club casino they gave me 400 % bonus and when i played through it all which was £2500 they will not pay out the £896 winnings i had accrued i just wondered if there are any experts who i can seek advice from as this is really stressing me out thanks daz.

I noticed you said they told you you couldn't claim your winnings because you started on casino. When bonuses are claimed/used most only allow you to play non-progressive slots and state that all winnings will be void if you played anything else. You said you didn't want the bonus and they just added it to your account....at that time before you started to play if you didn't want it you should have contacted support and asked them to remove the bonus or at least checked the terms of the one they gave you since you decided to keep it. I'm so sorry to hear that your not getting your winnings and I really hate how casinos can be a bit tricky, but if you did play a different game then your not getting paid no matter what you do or say. However if you ONLY played non progressive slots the entire time I would continue to do whatever it takes to get my money

sorry i got it wrong i meant flower blueday.

glad you liked that.i've been gambling tens of years and this just stinks and after reading some other stories i think i'll stick to the horses but trying to find someone to monitor these casinos is really hard they don't seem to be answerable at all...thanks very much for your help perhaps i better put it down to experience and get over it.even though £896 this time of year really hurts.thanks and good luck daz.....i know it doesn't sound much but even a sympathetic ear means a lot when you think nobody cares so i really do appreciate that thanks.

Blueday...it's kinda funny, I saw a thread for the casino rep and they haven't even answered to Zuga for several days on another players complaint!!!  Maybe this is one of those casinos that are not to be trusted.

daz196969...If your looking for a casino to play Jackpot Capital is very reputable...I never have any luck there myself but I do know for a fact that they payout to USA players in a timely manner should you manage to hit. Just be sure to check the terms on any bonuses.