Muff of the Devil...LMAO, I like it! But yeah casinos never want to tell you terms or help out, they will do or say anything to get you to deposit and not offer to explain any terms but then once you manage a cashout they point out what you did wrong and deny it. Sorry about your experiance but in the future be sure to find out the exact terms of a bonus before you start to play and if your not happy with the terms ask support to remove the bonus for you and again, this is before to start to play. Once you make that first bet theres no going back. Good Luck to you!