Here is a copy of one of the emails that I received about my money. So I assumed they were going to pay me something.Hello Kathy,
Just a quick note to let you know that discussions with the casino are
ongoing and, from my point of view at least, progressing.
The casino has admitted that you were not informed of the free chip as
you should have been. Normally they have an automated system that sends
out email(s) to inform the player but at the time you were given your
free chip that automated system was not working. As such you had no way
of knowing that the free chip had been given.
Needless to say I am expecting them to propose a reasonable solution to
what is essentially a problem of their own making.
Just between you and me I'd like to know where you stand on this. Would
you take partial payment -- by no means are you under any obligation to
do this but it would give me some wiggle room in dealing with the casino
-- or is it an "all or nothing" situation for you? It's totally your
call, I'd have no problem with it either way.
Please let me know.
Max @ Casinomeister