Here is the synopsis...I have been playing at betphoenix casino in the slot tournaments. I deposited 40.00 and played nothing but the slot tournaments. I had my money built up to over 1300.00 and then tried to withdraw some of it. I put in for the withdrawal on 9/4/2010. Member services sent me an email on 9/7/2010 stating that I needed to send in my documents to process my withdrawal. On 9/8/2010 the very next day I was sent an email stating that there was a free chip in my account. Why didn't they notify me of this on 9/7/2010 before they asked me to send in my documents? They also told me that there are two different kinds of chips coupon free chips and courtesy free chips. Courtesy free chips show up in your real balance and you can't use them at your leisure. Supposedly that is what I received. I was playing on real money that I deposited. They claim that their automated system was down to notify me that a free chip had been deposited into my account. All that they can give me is an apology but the thing is that they admitted that they were at fault. I should be able to withdraw my money. I guess they were looking for a loophole so they created one. Needless to say since that happened to me the pots have dropped dramatically. They used to have set pots of 200.00 300.00 450.00 etc. Now they start at zero and build from there. They only ones that are set now are the free tournaments. I just want people to be aware of this casino and the reputation that they are building for themselves.

I am just trying to look out for whomever I can...

How did you manage to get 60% of your winnings? They won't even return any of my emails. Please let me know.

I tried doing a PAB. It worked for my money at mighty slots when I was ripped off there but they claim that the casino wouldn't budge at betphoenix so they closed my case. I will try that.

Talking to him didn't work... He had me thinking that we could come to an agreement but I was wrong....he wouldn't budge.

I told them I was going to withdraw my real balance and I wouldn't be back.

im sorry for being re dundent but does any1 know the tourney rules
? :-\

Hi Kbec980915,

I understand you talked to Dean. Try PMing Nicolas, whos our approved Casino Rep here on LCB, and he might be able to help you.

They have some specific tournament rules, so I hope Nicolas will be able to clear things up.

Zuga