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Author Topic: AVOID CASINO MOON AT ALL COST  (Read 2156 times)
Male TAAADAAA View Public Profile
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« on: May 24, 2009, 12:15:35 PM »
I registered an acct with this casino several days ago.  She gave me free $10 bonus.  I was lucky to win it up to $300.  In their term and condition, saying bonus money can not be withdrawn and can be only put into play.  Any winnings made from bonus are subject to wagering and withdrawal rule.  Today, I tried to make a withdrawal, livechat said the free bonus can be cashed out, winning also can't be cashed out.  What the point for giving us free bonus?

AVOID THIS CASINO AT ALL COST PLEASE
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Male TAAADAAA View Public Profile
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« Reply #1 on: May 24, 2009, 04:44:19 PM »
I sent support an email twice, but the email got returned. 

support@casinomoons.com is the email they give on their website

 Angry Angry
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Female lipstick_xoxos View Public Profile
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« Reply #2 on: May 27, 2009, 12:56:26 AM »
Hi Taadaa,

Hmmm kinda really puts up the radar when the email can't be delivered. Thanks for the warning.

Lips
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« Reply #3 on: May 29, 2010, 04:50:02 AM »
Quote from: lipstick_xoxos on May 27, 2009, 12:56:26 AM
Hi Taadaa,

Hmmm kinda really puts up the radar when the email can't be delivered. Thanks for the warning.

Lips

i have sent e-mail to them and the same was not returned, but i didnt get any answer too
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« Reply #4 on: May 29, 2010, 04:57:18 AM »
is it support@casinomoon.com or support@casinomoons.com?
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« Reply #5 on: May 29, 2010, 07:23:54 AM »
I had a withdrawal on 4/19 of this year off a free $10 chip.  The email i sent to them for documentation was to support@casinomoons.com

Everything seemed to go well though it took the standard month + with the withdrawal. Tongue  Got paid on 5/26.

I've seen therichgroup casino rep help out a few people with this casino.  Maybe he can help you Smiley

 Booo73      1 member gave a thank you!

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Female blueday View Public Profile
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« Reply #6 on: May 29, 2010, 12:55:07 PM »
Quote from: billy_g22 on May 29, 2010, 07:23:54 AM
I had a withdrawal on 4/19 of this year off a free $10 chip.  The email i sent to them for documentation was to support@casinomoons.com

Everything seemed to go well though it took the standard month + with the withdrawal. Tongue  Got paid on 5/26.

I've seen therichgroup casino rep help out a few people with this casino.  Maybe he can help you Smiley

I will see if I can get hold of him.

blue
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Trent View Public Profile
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« Reply #7 on: May 29, 2010, 02:10:22 PM »
Well that must be a new rule, because when I signed up about 1.5 month ago, the bonus money was cashable.
They have a huge problem with their livesupport.
You should contact finance@casinomoons.com. Support@casinomoons.com are completely useless.
I was finally paid after about a month.
Good luck
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Female rena35 View Public Profile
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« Reply #8 on: May 29, 2010, 04:47:21 PM »
top game is not in my top but bottom Tongue :Pi dont even play their freebies cant get used to their games happy spinning to every1 who likes these groups and if theres 1 tops that you have deposited played and liked let me know and i might just reconsider deposit and play  Grin :Dso sorry for those of you who are having problems i recieved the same email for 7spins and moon and i trashed them didnt even go check
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im getting old lol
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