Author Topic: A tip when trying to get a free chip  (Read 2420 times)

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Offline orren

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A tip when trying to get a free chip
« on: April 25, 2011, 09:28:29 AM »
I was told I was not eligible when I attempted to claim a new player no deposit bonus. I had the following conversation and it ended up working out for me. Just thought I would share.

Before I even signed up I spoke with live chat to make sure that USA players were accepted and that I could receive the bonus. But I actually did not get around to the sign up until maybe 6 hours later. At which point the bonus code did not go through.

So again I contacted CS...


Please wait for a site operator to respond.
 
You are now chatting with 'Steven Williams'
 
Steven Williams: Hello and Welcome to our Live Chat service. How may I help you?

orren: yes i spoke with CS early today and asked if i could claim "TR10FS" as a new player with no deposit and was told yes
 
orren: but it will not let me claim
 
Steven Williams: One moment please
 
orren: thank you
 
Steven Williams: Thank you for holding
 
Steven Williams: You account is not eligible for the offer
 
Steven Williams: It's only for affiliates only
 
Steven Williams: Unfortunately, there are no free bonuses available at the moment. However, you can take advantage of a 100% match up to $200 for your 1st deposit at Villa Fortuna.
 
orren: i did join through an affiliate link, if I am not mistaken
 
Steven Williams: Your account is not tagged
 
orren: this bonus is listed at your website under promotions at

orren: http://www.betvillafortuna.com/en/promotions.htm
 
orren: im sorry for making this difficult for you btw
 
orren: I just want to make sure i have a clear understanding so i can explain to other players on my forum about how they should go about claiming this bonus and whether or not they would be elgible.
 
Steven Williams: One moment please
 
Steven Williams: Spins credited
 
Steven Williams: Is there anything else we can assist you with?
 
orren: thank you very much for your assistance, that will be all
 
orren: have a good day
 
Steven Williams: It has been a pleasure assisting you. Have a fantastic day!
 
laura: bye now :o)
« Last Edit: April 25, 2011, 09:30:12 AM by orren »
"If life didn't suck half the time, we would take the great things for granted...."

                                    -orren

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Online rena35

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Re: A tip when trying to get a free chip
« Reply #1 on: April 25, 2011, 06:11:00 PM »
kindness can make alot happen gl on your chip ;)
happy spinning

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Re: A tip when trying to get a free chip
« Reply #2 on: April 25, 2011, 06:21:14 PM »
Great news orren now lets just hope if you win off that free chip they don't go and give you a hard time!

Lips

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Offline gabby

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Re: A tip when trying to get a free chip
« Reply #3 on: April 26, 2011, 02:46:56 PM »
kindness can make alot happen gl on your chip ;)

Very true.  Everyone gets further when they are nice and polite. :)

If it were me asking, they probably would have taken the 'so I can let the players know on my forum' as a threat. LOL  I would not have gotten the free chip but banned instead. LOL

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