A tip when trying to get a free chip

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Last post made 12 years ago by gabby
orren
  • Started by
  • orren
  • United States Sr. Member 361
  • last active 17 days ago

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  • I was told I was not eligible when I attempted to claim a new player no deposit bonus. I had the following conversation and it ended up working out for me. Just thought I would share.

    Before I even signed up I spoke with live chat to make sure that USA players were accepted and that I could receive the bonus. But I actually did not get around to the sign up until maybe 6 hours later. At which point the bonus code did not go through.

    So again I contacted CS...


    Please wait for a site operator to respond.

    You are now chatting with 'Steven Williams'

    Steven Williams: Hello and Welcome to our Live Chat service. How may I help you?

    orren: yes i spoke with CS early today and asked if i could claim "TR10FS" as a new player with no deposit and was told yes

    orren: but it will not let me claim

    Steven Williams: One moment please

    orren: thank you

    Steven Williams: Thank you for holding

    Steven Williams: You account is not eligible for the offer

    Steven Williams: It's only for affiliates only

    Steven Williams: Unfortunately, there are no free bonuses available at the moment. However, you can take advantage of a 100% match up to $200 for your 1st deposit at Villa Fortuna.

    orren: i did join through an affiliate link, if I am not mistaken

    Steven Williams: Your account is not tagged

    orren: this bonus is listed at your website under promotions at

    orren: http://www.betvillafortuna.com/en/promotions.htm

    orren: im sorry for making this difficult for you btw

    orren: I just want to make sure i have a clear understanding so i can explain to other players on my forum about how they should go about claiming this bonus and whether or not they would be elgible.

    Steven Williams: One moment please

    Steven Williams: Spins credited

    Steven Williams: Is there anything else we can assist you with?

    orren: thank you very much for your assistance, that will be all

    orren: have a good day

    Steven Williams: It has been a pleasure assisting you. Have a fantastic day!

    laura: bye now shocked)

  • kindness can make alot happen gl on your chip wink

  • Great news orren now lets just hope if you win off that free chip they don't go and give you a hard time!

    Lips

  • kindness can make alot happen gl on your chip wink


    Very true.  Everyone gets further when they are nice and polite. smiley

    If it were me asking, they probably would have taken the 'so I can let the players know on my forum' as a threat. laugh_out_loud  I would not have gotten the free chip but banned instead. laugh_out_loud

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