Hi Mondobiz,

Just to clarify the €5 'charge'.

This is a function used by our payment solution 'Ecash' that mimics a payment to verify your card details. Please rest assured that you will definitely not be charged for this. I understand this is not ideal and we are trying to get the amount removed as in honesty it isn’t the transparent process we would like it to be.

As for the bonus offer - if you send your email address and player alias to Hannah@casinojoy.com I am happy to set this up as a promotion for you again so you don’t miss out. Its was previously a 200% match up to €50 but I am sure we can sort you something a bit more exclusive out to account for your feedback and any inconvenience experienced 

Hopefully hear from you soon - and have a great weekend,

Hannah