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Author Topic: CLOSED - A New Leaf. Can Virtual Group regain your trust?  (Read 9902 times)
smokake
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« Reply #195 on: September 24, 2009, 03:45:42 PM »

Hi Ingrid!

Can you also please keep an eye on my withdrawal request, it has already been approved.

Thanks and have a nice day.

  smokake
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Tinmanfan
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« Reply #196 on: September 24, 2009, 04:13:01 PM »

just to add a positive message to the mix! lol
my second withdrawal was just approved at prism, both so far have been approved within the 10 business days! While this is nowhere near as fast as some other groups, it's a heck of alot better than it used to be!!! Thanks so much Ingrid for so far keeping your word!

Hi mdlbug~

Was your REQUEST 4 the withdrawal approved, or have u already actually RECEIVED it?
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prism aff mngr
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« Reply #197 on: September 24, 2009, 05:02:03 PM »

Hi Ingrid!

Can you also please keep an eye on my withdrawal request, it has already been approved.

Thanks and have a nice day.

  smokake

I'll be happy to, smokake.

Ingrid
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mdlbug
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« Reply #198 on: September 24, 2009, 05:20:49 PM »

i recieved the first withdrawal awhile ago....i won a jackpot, had to do the withdrawal in installments....the second one was just approved, after i redeposited it and played for awhile!! lol
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smokake
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« Reply #199 on: September 25, 2009, 04:29:31 AM »

Hi Ingrid,

Just got my money Via Neteller this morning!  Thanks and have a super day! Smiley

 smokake.
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willowwe
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« Reply #200 on: September 27, 2009, 08:30:17 PM »

I have a quick question ....how do you know if you have been locked out of aparticular group of casinos?? My neighbor says she is unable to be connected to any of the wirtual group..it says she has intenet connection problems but she can connect to ALL other casino sites..She ask me and I have no idea...can you help??...
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lucky134me
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« Reply #201 on: September 27, 2009, 09:49:47 PM »

They are doing upgrades.  The email said it would be over about 9pm EST.

But, I guess it's taking longer.. Undecided
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willowwe
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« Reply #202 on: September 27, 2009, 10:22:22 PM »

Thanks amillion..I did not know the answer and haven't read my e-mails and bet Wendy hasn't either..Again..thanks
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cobra
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« Reply #203 on: September 28, 2009, 07:32:14 PM »

Hello,my nabor is the same way.He joined a few sites and played 1-2 days then his account said locked.Contact custormer service.I think his wireless setup and mine might be showing up as me.Anyway he said screw it.vERY possible your nabor is getting the same

I have a quick question ....how do you know if you have been locked out of aparticular group of casinos?? My neighbor says she is unable to be connected to any of the wirtual group..it says she has intenet connection problems but she can connect to ALL other casino sites..She ask me and I have no idea...can you help??...
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cobra
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« Reply #204 on: September 28, 2009, 07:36:47 PM »

Ingrid,Well i'm home from the hospital and my surgery went good.Just in lots of pain from it.Anyway i was hoping that my withdraw would be in my account by the time i got out,but nothing yet.BTW: Hospital food is worse then baby food. Tongue
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prism aff mngr
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« Reply #205 on: September 29, 2009, 09:18:52 AM »

Hi cobra,

I'm very glad to hear your surgery went well Smiley

I will check on your withdrawal and get back to you as soon as I have more info.

Best regards,

Ingrid
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prism aff mngr
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« Reply #206 on: September 29, 2009, 10:22:35 AM »

Hi Cobra,

I checked with the department in charge of withdrawals.  Unfortunately I made a mistake when I offered to try to have the money for you at the end of last week, I hadn't realized you requested a wire transfer and it is harder to put a rush on these.  This was my mistake and I sincerely apologize.

Once it's sent, it takes 3 to 5 business days for a wire to be credited to your account.  You should receive it at the end of this week or the beginning of next, I'll keep you updated.

Best regards,

Ingrid
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Tinmanfan
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« Reply #207 on: September 29, 2009, 11:46:29 AM »

Ingrid,Well i'm home from the hospital and my surgery went good.Just in lots of pain from it.Anyway i was hoping that my withdraw would be in my account by the time i got out,but nothing yet.BTW: Hospital food is worse then baby food. Tongue

Glad 2 know things went well Cobra Wink
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cobra
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« Reply #208 on: September 30, 2009, 01:09:37 PM »

Well this stinks,Ive been checking my bank every day now.I'm waisting my time doing this.If i don't see it by friday,i will have no choice but to do what the rep told me.Don't play thier anymore.I'm sick waiting months to get withdraws.I'm better off going back to local casinos.I'm vip at 3 local ones and get treated like a vip too.


Hi Cobra,

I checked with the department in charge of withdrawals.  Unfortunately I made a mistake when I offered to try to have the money for you at the end of last week, I hadn't realized you requested a wire transfer and it is harder to put a rush on these.  This was my mistake and I sincerely apologize.

Once it's sent, it takes 3 to 5 business days for a wire to be credited to your account.  You should receive it at the end of this week or the beginning of next, I'll keep you updated.

Best regards,

Ingrid
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prism aff mngr
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« Reply #209 on: September 30, 2009, 01:28:43 PM »

Hi Cobra,

Once more, I apologize. I was the one that made a mistake since I didn't realize your withdrawal was by wire transfer.  It takes 3 to 5 business days for you to receive it after it's sent, unlike other methods where the money is credited immediately, such as QuickTender or NETeller.

You'll receive it as soon as possible.  You don't need to check your bank yet, you might receive it on Friday but most likely at the beginning of next week.

Best regards,

Ingrid
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