coxwel 
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« Reply #180 on: September 21, 2009, 12:57:48 PM » |
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the reason why they dont pay so many peolpe is simple.  nobody can ever force them too and they dont like to pay you, they have constructed their terms etc perfectly not to pay. if they find no reasons they try to make sth up. i read so many crazy stories about them, its just unbelievable what arguments they use. i also talked to casino operators which know the virtual staff and worked in the same building with them. what they told me about these guys is scary. even with their employees they play the spin doctor   another problem is there are many players that never ever try to withdraw in years. they just play everything away, virtual pumps them with sky high bonusses. so theyre fine as dont know what would happen if they try to cashout. this thread here proves all to me. just the number of players here asking for their money.. a payment after 1 month or more is just completely rogue and theres no argument to explain it from the casinos side. its just simple: if virtual would pay out asap they couldnt convince you to reverse or they have less time in finding reasons not to pay i guess they have a special force team ensuring most withdrawals getting voided. they try to grind you out.. just think about how many people if they just have a small gambling problem or are just too nervous anyway ;-) they cant resist to put on reverse if they let them wait this long. i guess theere many who say wtf this takes too long ill continue playing as they dont want to take all the haslle. bahabah.. virtual is an ethically disaster.. ashamed of nothing.. cheers coxwel |
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prism aff mngr
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« Reply #181 on: September 21, 2009, 03:23:55 PM » |
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.. NEVER have I heard of a 'policy' that requires u 2 'remain an active player' & keep playing while you're waiting 4 a withdrawal. .. I also find it very interesting that once CasinoJack from Casino33 & Playfair came on board, we started hearing from these other casino reps. Hi Tinmanfan and others, You are of course entitled to your opinion and free to play in the casinos you like the most. In past posts I've never denied that there are other casinos that pay faster; if that's what's more important to you as a player, it makes complete sense for you to play there. We do offer great promotions, which is appealing to many other players. And the reason I started posting was, I wanted to show that mistakes that were made in the past have been corrected, and that we are now paying in an average of 3 weeks; it used to take longer. I've worked in this industry for many years, and I've worked in many other casinos, I started working here a few months ago. So far, I haven't see a case where winnings have been unfairly denied to a player. Some players have posted assuring they were ripped off, and when I look at the situation, it is always clear they wanted to get winnings after going against one or many terms and conditions. We do have whoops to jump through, I accept that, but it's exactly because of players like these: they open account after account, use free chip after free chip, and then they expect to cash out their winnings. We receive hundreds of these players per day, so unfortunately it takes us a while to process withdrawals. Regarding whether or not I popped up when other casino reps did, I honestly had no idea whether or not other casinos had reps. I actually realized some do when a new section was started a few weeks ago, but I had been posting for a while by then. I also want to clarify that the policy to keep the account active is no longer in place, we're talking about something that happened almost 3 years ago. Best regards, Ingrid |
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prism aff mngr
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« Reply #182 on: September 21, 2009, 03:25:52 PM » |
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Hi Ingrid, I know you said that you prefer to deal with SOV, Prism and VIP, but I was just wondering if this assurance of withdrawals and support etc that you are offering extends to Th Virtual casino? They have sent me some good looking deposit coupons, but I just wanted to check in here if you would 'look after me' if I was playing at the virtual casino? Hi Ethereal, I would be happy to help if there's anything you need.  Best regards, Ingrid |
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TAAADAAA
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« Reply #183 on: September 21, 2009, 03:28:05 PM » |
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the reason why they dont pay so many peolpe is simple. nobody can ever force them too and they dont like to pay you, they have constructed their terms etc perfectly not to pay. if they find no reasons they try to make sth up. i read so many crazy stories about them, its just unbelievable what arguments they use. Totally Agree. There was a time I tried to beleive in the new leaf until my withdrawal of $1100 got denied at Party city just b/c Quicktender closed my acct (another company claimed my acct was fraudulent, quicktender closed my acct to do their investigate). They just took this opportunity to avoid paying me as they claimed that quicktender is their trusted partner. I have no problem with closing my acct, but they need to pay 1st before closing it consider I havent done anything wrong with quicktender or partycity |
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« Last Edit: September 21, 2009, 03:50:29 PM by TAAADAAA »
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prism aff mngr
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« Reply #184 on: September 21, 2009, 03:34:40 PM » |
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Ive been waiting for my withdraw on SOV to get approved and hope i get it soon.
Hi Cobra, I'll look into your pending withdrawal and contact you back as soon as I have more information. Best regards, Ingrid |
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prism aff mngr
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« Reply #185 on: September 21, 2009, 03:39:07 PM » |
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Ingrid,
It looks like my withdrawal request from 9/4 was approved, can you confirm and advise when I can expect my money? Thanks so much for your help.
expressguppy
Hi expressguppy, Your withdrawal was approved on Friday and funds were sent today by MoneyGram, you may contact CS for details on how to pick up your winnings. Best regards, Ingrid |
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coxwel
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« Reply #186 on: September 22, 2009, 01:47:14 AM » |
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.. NEVER have I heard of a 'policy' that requires u 2 'remain an active player' & keep playing while you're waiting 4 a withdrawal.
.. I also find it very interesting that once CasinoJack from Casino33 & Playfair came on board, we started hearing from these other casino reps. Hi Tinmanfan and others, You are of course entitled to your opinion and free to play in the casinos you like the most. In past posts I've never denied that there are other casinos that pay faster; if that's what's more important to you as a player, it makes complete sense for you to play there. We do offer great promotions, which is appealing to many other players. And the reason I started posting was, I wanted to show that mistakes that were made in the past have been corrected, and that we are now paying in an average of 3 weeks; it used to take longer. I've worked in this industry for many years, and I've worked in many other casinos, I started working here a few months ago. So far, I haven't see a case where winnings have been unfairly denied to a player. Some players have posted assuring they were ripped off, and when I look at the situation, it is always clear they wanted to get winnings after going against one or many terms and conditions. We do have whoops to jump through, I accept that, but it's exactly because of players like these: they open account after account, use free chip after free chip, and then they expect to cash out their winnings. We receive hundreds of these players per day, so unfortunately it takes us a while to process withdrawals. Regarding whether or not I popped up when other casino reps did, I honestly had no idea whether or not other casinos had reps. I actually realized some do when a new section was started a few weeks ago, but I had been posting for a while by then. I also want to clarify that the policy to keep the account active is no longer in place, we're talking about something that happened almost 3 years ago. Best regards, Ingrid ingrid you draw the picture of understanding rep agreeing tp past mistakes and promising in future it will be better. dont get me wrong but what i see is you never really admit or comment what crazy stuff happened in the past years, there were no mistakes in the past it was just roguedom in its best and its same for now. this new tactic maybe convince some newbies but if you want to bring virtual on a new leaf it takes hole lot more than just saying oh yes we made mistakes in the past and also deleted one out of several roguish terms and we pay 3 days faster, but you still have to wait for weeks at least to get paid. are you kidding me? to go on a new leaf for virtual company would mean kick out everybody from management, get a new one, and then approve yourself by more than just easy words. when i see the worst things happening to players, it mostly happens in virtual outfits, and cmon you know exactly!! ehat we all mean here and whats the deal about virtual if you have worked in casinos for so many years etc... every experienced casino operator i was talking to more than warned me everytime of any virtual outfit, as there so many slightly connected. you have to be experienced, otherwise you wont find out how many gaming outfits of all types you really run, all with same practise. no one of the real big operations in online gaming runs this bunch of gaming sites you do, so why? and the argument of people running for freechips and open multiple accounts its an issue every casino has to deal with on dailybasis, so this shouldnt be an explanation why you pay this slow!! also if you claim you are not aware of any case where a player was denied his withdrawal unfairly?? if youre really honest on this i really cant say more as i would have to be kind of rude, ingrid we talk of virtual, browse the net regarding denied winnings on virtual, iam sure all these players were bad bad bonus abusers. cmon.. this is just too easy ;-9 you cant ignore the facts. its easy to say yes we have denied a withdrawal because of terms having been violated. but you never questioned your own terms? if you really worked at so may casinos never asked yourself why they dont have all the crazy terms virtual has? ;-9 hmm.. i really dont know what this steady support by a rep of virtual casinos should prove or your new leaf policy... then it would be better you say were the same rogues we heve ever been.. thats what you get at virtual: delayed payments, voided winnings, support of our friendly spin doctors that will always ensure they have a new argument for you why anything is delayed again, and finally the best image in the whole online gaming industry!! but i guess this was created only by people of other casinos which are jealous and wanna blackmail you.. thats what i was told once from a livechat operator on virtual.. not same words but same outcome.. ps: if youre the virtual casino rep iam sure on casinomeister there also many people that would love having you on board explaining your new leaf policy and assisting all the players that post there weekly yelling about any virtual outfit not having them paid.. so why dont join there, most online casinoreps are active there and not only on a board mostly offering bonusses and freebies.. think you understand ;-) cheers coxwel |
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prism aff mngr
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« Reply #187 on: September 22, 2009, 10:54:32 AM » |
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to go on a new leaf for virtual company would mean kick out everybody from management, get a new one, and then approve yourself by more than just easy words.
ps: if youre the virtual casino rep iam sure on casinomeister there also many people that would love having you on board explaining your new leaf policy and assisting all the players that post there weekly yelling about any virtual outfit not having them paid..
Hi Coxwel, Your opinion about our group is clearly very strong and I know nothing I say will change your mind, but I wanted to answer some of your points. Please know I don’t want to get into a “battle of posts” with you, I think you have your way of seeing things and I have mine. - Management did change a couple of years ago and that is why many things are different now. - I do plan to post in other forums, but since this is not my actual job I haven’t had enough time, I will have to go one at a time. So far in LCB a lot of players have posted, I receive many PMs per day and I feel most people are satisfied with the results. There are a few that are reluctant and have expressed their opinion: they would rather play in a casino that pays faster and/or they had a bad experience in the past and don't want to give us another chance. I respect their opinion. However, there are others that understand that there is nothing unreasonable in our terms and conditions and have seen that, if you play by the rules and are able to wait 3 weeks for your winnings, it is completely safe to play with us and take advantage of good promotions. It is easy to generalize, and it is also easy to cry "I was robbed" when there's no one from the other side to clarify. Some people manipulate information when they post, conveniently leave details out and some people flat out lie. I believe all the cases that have been brought to my attention have been solved, and I was happy to clarify things. In summary, I’m here to help new and old players figure out what works best for them and get their winnings without any issues. Some people appreciate this and I'm happy to do it. I’m sorry you’re against it, for someone who said Virtual has never done anything directly to you, you do seem to have the strongest opinions against us; but you are of course entitled to your opinion. Best regards, Ingrid |
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cobra
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« Reply #188 on: September 23, 2009, 01:59:28 PM » |
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Hello Ingrid,thanks for all your help with my withdraws.But i need to find out something from you our whoever.I Called SOV and spoke to a rep about a few things and they advised me not to play on SOV anymore.This was a Shock to hear from someone that works thier.THis is what they told me and i'm not happy about it.Since i have been winning alot on the no playthrough coupons,i can no longer use them on SOV.I have never heard of this before and if i'm winning alot,then why am i not VIP? Land casinos up your Stats when your winning,i am vip at 3 land casinos.I will not dep any money on any site,that won't let me use a no-play through coupon.Meny times i hit some big jack pots and could only get 200.00 and it stinks.I have enjoyed playing on SOV,but if i can't use the no playthrough anymore,thiers no sence in playing thier.I won't reviel the rep's name as i don't want him/her to get in trouble.All casinos don't like it when you win,but when you do.You lose the right to use coupons.I have seen nothing on the site nor in the rules stating this.So who made this rule up? If its True,we the people that play thier need to know.
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prism aff mngr
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« Reply #189 on: September 23, 2009, 03:26:39 PM » |
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Hi Cobra,
We offer our large "no playthrough-no max cashout" coupons to our recreational players, to allow them more playing time at the tables and more chances to withdrawal with less restrictions.
You have shown that you are a skilled player at the casino and therefore not in need of the advantages that a recreational player needs.
Please know that you are still eligible to receive regular bonuses on your deposits. You can also use a bonus that has no max cash out , but it must have a playthrough. Or you can use a bonus that has no playthrough, but it must have a 10x max cash out.
Best regards,
Ingrid
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carlito brigante
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« Reply #190 on: September 23, 2009, 06:31:01 PM » |
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In response to Cobra and Ingrids posts above:- I find it incredible that SOV have stopped allowing Cobra "no playthrough coupons" because in SOV's (Ingrids post ) words " You have shown that you are a skilled player and therefore not in need of the advantages a recreational player needs "  ! Im sorry but thats just bs , this is is the same player who posted in this thread not so long ago that he was still waiting over 2 months for his withdrawal request and had to get Ingrid on here to help get his money. Dont hit us with the " you are a skilled player " nonsense please we are not that stupid. Bottom line is he is a " winning player " so you make up ways of stopping his coupons by saying he is "skilled" so that you make it more difficult for him to win . I totally understand what Cobra is saying why should he deposit on a site where he cant use "no playthrough-no max cashout" coupons. As he says hes been stung before when he hit a jackpot and only been able to get a few hundred $ instead of thousands. In reply to Ingrids post :- It looks like the info you have been given by the rep is true according to Ingrids post. Cobra please stand by what you say and dont deposit anymore money into these Virtual Group Casinos. So because you are now a "skilled " player you now only have 2 choices when you deposit. 1. Deposit with "no max cashout" but it MUST have a playthrough. 2. Deposit with "no playthrough" but it has a 10x MAX cashout. thats horrendous to put it politely. Thanks for bringing this to our attention Cobra looks like the Virtual Group are doing a great job in turning over a new leaf !!  I like how you state in your post Ingrid :- "Please know that you are STILL eligible to recieve regular bonuses on your deposits". !  what if he had to deposit and win some more $ you guys would probably tell him he is now no longer allowed any bonuses when he deposits ! Im sorry but the whole point of Cobras post was to find out wether it was true that he wasnt allowed to use any more "no playthrough coupons" or he would no longer play at SOV. Ingrid has given us the answer so they have now lost another customer. |
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mdlbug
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« Reply #191 on: September 23, 2009, 07:15:09 PM » |
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just to add a positive message to the mix! lol
my second withdrawal was just approved at prism, both so far have been approved within the 10 business days! While this is nowhere near as fast as some other groups, it's a heck of alot better than it used to be!!! Thanks so much Ingrid for so far keeping your word!
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cobra
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« Reply #192 on: September 24, 2009, 12:38:36 AM » |
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I'm not as skilled a player as others.I just got lucky a few times.Most skilled players get upgraded to vip.I should be one of them now.As for dep at SOV again.As i stated i will never use 10x max out coupons becouse i allways seem to hit a jackpot and can't get it.So If i do dep again,it will be with no coupon so that no fee nor problems can happen.I didn't want to start a war on here about this,but i would have never known about this till i tryed to dep.I didn't get an email about it nor can i find it in the rules.So i'm glad that the rep thier told me this becouse they also think its Wrong.This is why they told me just don't play here anymore.Its sad when someone that works thier would advise me (a player) to not play here anymore.I don't feel its right.But i have nothing i can do about it.
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prism aff mngr
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« Reply #193 on: September 24, 2009, 10:09:18 AM » |
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Hi Cobra,
I'm sorry you weren't informed by email, I'll see if they can put one in place that will be sent when this change in player class is done.
If the rep said you shouldn't play here anymore I completely disagree with him/her. We have really good bonuses and playthrough is not difficult to reach, you can use no max cashout bonuses in case you hit a jackpot.
Best regards,
Ingrid
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prism aff mngr
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« Reply #194 on: September 24, 2009, 10:15:06 AM » |
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my second withdrawal was just approved at prism, both so far have been approved within the 10 business days! While this is nowhere near as fast as some other groups, it's a heck of alot better than it used to be!!! Thanks so much Ingrid for so far keeping your word!
I was happy to keep an eye on it, mdlbug! |
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