I had a withdrawal at palace of chance from a free chip, I kept sending documents in multiple times, and my withdrawal was denied for the 4th time already.  Username is haudaica

thanks

Hi Taaadaaa,

I reviewed your Palace of Chance account and our Accounting department has sent you several messages through the casino and even left you a message in your answering maching letting you know the documents that are still missing.  Ever since August 1st we received copy of your ID and copy of your credit card, but we are still missing the authorization form for that credit card and a copy of a current utility bill (I know you sent this last one for your Party City withdrawal but as I said it was not legible, so if possible try sending it in a jpg format).

Unfortunately our Accounting department waits for a few days in order to approve the withdrawal, but if the documents are not received they are forced to deny it.

Best regards,

Ingrid

Hi there! Maybe Ingrid can answer this?

I wonder which casinos in the Virtual group that is connected with another? I noticed yesterday that I deposit at Wild Vegas and it said Cool Cat in my neteller account.

Which casinos is "skins" and which ones is "real"?

I have now deposit and won at two Virtual group casinos in 2 days and I am always a bit nervous about the "several account rule" even if I only have one account/casino/skin.

Do I have to send new documents to every new casino I make withdrawals from in the Virtual group?

/Maphesto

Hello All,

Afraid I have my negative pants on today when it comes to this group! 

Can Virtual Group regain my trust?  Stop that is too funny in short NO!!

Absolutely I believe in giving someone a second chance but lets face it its not like their rogue behaviour was a glitch its been deliberate and ongoing for years.  The disrespect for their players the poor and mostly rude customer service is all part and parcel of this group! So what if they offer alot bonuses and free chips etc thats easy to do when they have no intention on paying out.

I have to say I find it hilarious that now that more and more accredited and legit RTG casinos have begun to surface with great customer service and fast payment times suddenly the virtual group want to make it up to us!  I say too little too late.

Everyone is going on about how great this is etc well all I can say is lets see how long it lasts dont hold ya breathe lol. I understand that they are a large group and they need their "15 days" for processing but why bother when there are a so many great RTG's now paying in 24hrs or less and one that pays instantly....to me thats crazy talk.

The only thing this group is good at is excuses from customer service to the managers they all have a degree in excuses and spin

15 days what a joke dont be fooled they run on a different calendar you can usually times whatever they say by four easily.

Sorry bout the negative post but when you have been screwed over big time which I have you dont forget it quickly...

Good luck all hope i am wrong

Hi Ingrid,

Could you get my account reviewed  - I dont think i've abused your casino however I want to make sure everything is ok because i'd like to play at your casinos.

my account is always:  pthomas82

Its good to see a rep show this level of interest in our community.

I only usually make 2 or 3 deposits a month (currently playing ringmaster casino and rivernile casino). However im interested to swapping to 2 of your casinos!

Is there issues with playing with 2 different casinos - If I have bad luck at 1 I often swap to the other

Thanks

P.T

Hi PT,

Thanks for posting.  I'll get your account reviewed and send you the bonus code by PM as soon as you're ready.

Best regards,

Ingrid

Hi mdlbug,

As I mentioned in my PM last week, your withdrawal will be approved tomorrow.  Since there was a small delay in approving it (tomorrow will be 11 days) I will try to get the money sent to you sooner than usual.

Best regards,

Ingrid E.