Online Casino

Yay Soda! Congrats on that!
Thats good to hear!

wtg mdlbug and yes, this is what we'd like to hear about.

Remember, it will take about 3 weeks so get a dose of patience!

HI cobra, welcome to LCB.

You're touching on the MAIN concern to all of us here. That includes the (GASP!) reps/admin from some of the online casinos. They too want to get your money, and if you win, zip it riight back to you almost as quick.

But as anyone knows, the bigger the company, the more layers it gets. And so time for repayment increases. I wish it didn't and so do they. They would also love to have nothing but honest players. So would I. that would make cash out much quicker and they'd not worry about people abusing the free chips.

As I (and this whole) board have seen from Play Fair and Casino33, they have a "Double Chip" exclusion so using 2 chips in a row is no longer possible. Plus, they have shown that in the little time they opened (Casino33) they've had people open 50-150 accounts and get the free chips and then if they win, they then try and claim. So this adds to the hassle and delays.

In regards to the casino being honest, we have lists of trustworthy, not so quick but trustworthy casinos and even some "Don't play there, bad rep" casinos. Wehn a new casino comes online, it's always a risk for those first depositors. But if they had a good experience or bad, they'll let others here know.

The great thing about having reps on this board, is they can find what has gone wrong and fix it alot quicker then just emailing back and forth.

If the wait gets too long, most do go to other casinos which are smaller. So the levels are few. It is a risk, but that's part of the knowledge we learn from using them.

One of the criteria for the whole "New Leaf" concepts is to bring the average payout time down to a more reasonable level. Our current benchmark is 15 business days... consistently and Ingrid has been working hard to make this happen.

In fact, in every case that Ingrid has taken a personal hand in a payout, the payout is expedited and has been in around 7 days. While this is great, and shows a proactive approach, the effort is for the payouts to hit that 15 day mark... without intervention.

Does this mean that a 7 day turn around is not desireable or feasible? Of course not.

But cutting the existing payout in half is a desireable and realistic goal, and finding the ways to tweak the established system will show them the way to hit the 7 day mark on their own.

Face it, because Virtual Group is one of the largest and oldest out there, because of the HUGE number of freebies they have always offered... their built in delay was created by the very system and model in place that alloed Double chipping, Multi personalities and other acts to flourish. One fed the other until the legitimate players became effected and ultimatly disgruntled.

Newer sites, having them as a model can see where the mistakes that allowed this to turn into an industry, (for RTG), standard capatilize on it by finding ways to protect themselves from the doublechipping, multi log in set up and were able to expedite payments into a 5-7 day, By their own T&C, limit and often achieving almost miraculous 2-12 hour turnarounds once all documents were on file.

Virtual Group can get to this point as well, but it will require both a serious look at it's own T&C policies by comparison to other RTG's updating those that seem to be almost obsolete, and modifying where they need strengthening and clarification. It will also need to fully utilize some of the upgrade opportunities available through the software itself. Casino33 and Playfair did not create the ability to have a second free chip rejected if no deposit in between was made, they just turned on the function after it became clear, through feedback by us the users, that it was desireable.

In the same way, settings to detect multiple accounts can be tuned to auto reject (it is like a credit scoring system, each red flag assigned a certain score, when score is reached, auto lockout). It is this setting that we are running into as Playfair and Casino 33 complete there separation, and  as it was a predictable occurrence, we are being treated to two very active casino reps to make sure no one is locked out in error.

Yes, I am saying a new Leaf is possible... I am saying that Ingrid has, to date made some outstanding progress to far and deserves a round of Kudo's for what has been accomplished so far... But she realizes, as we do that for it to have real meaning, the changes need to be the new standard and automatic... Something I believe she is striving hard to achieve.

Face it, in the end it will not be Me, or LCB that determines the success of the effort... it will be the community of online gamblers stepping up with a deposit in hand, willing to place their money and their trust into their casinos.

Hi Booo73,

I would love to chat with all of you.  At the moment as you said I have a lot in my hands, but I'll try to visit at some point. 

To request your comp points, please contact CS by chat.  And that is correct, you can feel free to redeem your comps and requesting a free chip without depositing in between.

Best regards,

Ingrid

Hi Cobra,

Thank you for sending me your username.  Your withdrawal is scheduled to be sent with the wire transfers that go out this week.  I will be checking up on it.

Best regards,

Ingrid

OK hun PM sent. Thanks tons


UPDATE:  All figured out now.  Thanks for the info Ingrid and all the help

I'm happy to hear you got your money Mike!

Since you'd had trouble in the past I called in a favor, but please everyone know that in general I can't offer 11 business days, 15 is still what our goal