coxwel
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« Reply #45 on: August 11, 2009, 05:15:26 AM » |
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you see the rep also admits ehat happened/ still happens in this operation. i dont want to write a big story but if you read in forums, poratls etc. look at their ridiclous bonus offers, terms that tend you in a circle of not beeing able to cash out, their payout behaviour and stupid reasons they use as excuse you SHOULD come to the conclusion this aint a safe/honest place to play. there a way enough better places f.e.: jackpot capital, buzzluck, club world, casino titan, grande vegas. they all paid me mostly under 24h. so why even bother with any virtual casino? if i look at all the spam they send me with stuoid mission impossible bonusses   i wouldnt even consider to play a free chip there. the good casinos never ever create such stupid promos. and you guys should consider all these casinos i mentioned are smaller companies! and they get this managed without this many complaints and bad past issues. just look at casinomeister what you find there for virtual. its the operation with the most complaints at all... theres a reason for like the rep also admited... but virtual is farelym one of the biggest rtg operators!! and are not able to run their business without stalling payments, unsatisfied customers, and so on... think about that.. with the bunch of money they make they should be able to really turn over and offer at least the service all good accredited rtg casinos provide! just think about the many random jackpots which leave unpaid in virtual casinos because of their many freechips and the rules. theres a reason why they give you so many freechips and 500% above stupid bonusses.. think i said enough just decide on your own now where to play.. but theres just too many crap for myself to join any virtual casino and deposit. why should i if there are plenty around where iam sure to have no hassle or a standard rule for payments like 15 days.. only this is to be considered rogue and reason enough to stay far away.. just my opinion... cheers coxwel |
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tommyb
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« Reply #46 on: August 11, 2009, 05:56:49 AM » |
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Are these casinos regulated at all? Like if a casino gets constant complaints cant it get shut down? Not paying someone should be some sort of crime, IMO lol
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soda69
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« Reply #47 on: August 11, 2009, 10:44:18 AM » |
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coxwell...
in one word "understood".
ingrid...
it is obvious that the task before you is not going to be an easy one. i, too admit, based on the reviews i've read at other forums (not just at LCB) coolcat, virtual group and prism group i am skeptical. however..in moving forward...if i can put my trust in you...and you show me and fulfill what you have promised or set out to do for the members here at LCB...i would have no problems to continue playing at any of those casinos. i do have one more condition - i would feel better if i could contact you instead of support for withdrawal requests or disputes. similar to a land based casino host/manager. and knowing you will take care of things and ensure that we receive the best service possible. i hope this would be the case, and if so...then in my opinion...yes..Ingrid you can turn new leaf and have my trust again one more time.
*coxwell - no need to reply - i can already hear ya...lol ..however if u must know why there is particular match bonus code they have that i totally love playing and it can be redeemed an unlimited # of times. - haven't found a site that offers the same. and despite your warnings; it is still my choice...if Ingrid is true to her words...well....then i'll be also be a happy player.
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« Last Edit: August 11, 2009, 10:47:24 AM by soda69 »
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soda69
God will not give my anything I can't handle; I'm so glad He gave me gambling!
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prism aff mngr
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« Reply #48 on: August 11, 2009, 12:13:59 PM » |
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Hi soda, Thank you so much for your feedback, I'm glad you still have the email addresses that were provided to you, it allows me to give better feedback to management. However, please know that the first addresses (the ccprocessing @ the casino) were correct. They go directly to the department in charge of receiving documents. I spoke to one of them and he mentioned that what he recommends is to send the documents in separate emails so that the attachments are not too heavy, that's when they don't reach the destination. But please know that the email addresses are valid and correct; the third one they gave you is for our Retention department, I imagine they asked your VIP Host manager for advice and he said to use their email to see if that worked. I do recommend as you and Jimbaux mentioned, that whenever someone needs to send documents, please check back one day later, hopefully during business hours so that if they don't show up as received, you can send them again and ask CS to verify with the person in charge that the documents were at least received. He can check them later, but at least you'll know he received your email.
ingrid...
it is obvious that the task before you is not going to be an easy one. i, too admit, based on the reviews i've read at other forums (not just at LCB) coolcat, virtual group and prism group i am skeptical. however..in moving forward...if i can put my trust in you...and you show me and fulfill what you have promised or set out to do for the members here at LCB...i would have no problems to continue playing at any of those casinos. i do have one more condition - i would feel better if i could contact you instead of support for withdrawal requests or disputes. similar to a land based casino host/manager. and knowing you will take care of things and ensure that we receive the best service possible. i hope this would be the case, and if so...then in my opinion...yes..Ingrid you can turn new leaf and have my trust again one more time.
I'll be happy to help you and anyone else Soda. You can PM me whenever necessary and I've also posted my email address: ingrid@prismaffiliate.com. I am the Affiliate Manager for Prism, Slots of Vegas and VIP Lounge, but if you need help in any of the other casinos (Cool Cat, Cirrus, Club Player, Palace of Chance) please let me know as well. Sincerely, Ingrid |
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prism aff mngr
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« Reply #49 on: August 11, 2009, 12:17:11 PM » |
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Are these casinos regulated at all? Like if a casino gets constant complaints cant it get shut down? Not paying someone should be some sort of crime, IMO lol
Hi Tommyb, They are regulated by the software provider, and legitimate complaints are taken very seriously. Could you please send me your casino login? Once more: I would really like to review your account and the chat you referred to. Thanks, IE |
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Imagin.ation
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« Reply #50 on: August 11, 2009, 01:30:36 PM » |
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Ingrid,
Im wondering if you got my pm?
Or if my account is just to badly abused to fix lol?
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Use Your Imagination
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Imagin.ation
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« Reply #51 on: August 11, 2009, 10:59:08 PM » |
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Thank you Ingrid, i got your message!!!
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Use Your Imagination
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TAAADAAA
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« Reply #52 on: August 11, 2009, 11:45:07 PM » |
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There was time that I was very frustrated about my withdrawals. It took 1 month or more to receive it in usemywallet. Live support was no help, but sometimes said things that make me panic like this one
Lilly: Please take into consideration is getting quite hard to send funds earned from gamming to the U.S. since the government continues on setting obstacles in our way; we must dodge those in order to sent funds to our players. We do understand the fact this aggravates several of our players, however, we are trying relentlessly to send those funds.
but this is the great move from SOV and prism (or does it come from all casinos in the group?), 15 days pay out is of course better than 30 days plus I can get support from the casinos at LCB. I already deposited to SOV and Coolcat after seeing this thread, but lost all. Plan to continue to play with your casinos. Thanks
coxwell,
how can you call their bonuses are stupid?, every bonus has its own condition, like 10x max cash out or if you like no max cash out they have bonus with smaller % of course. These bonuses work perfectly for small bankroll type player like me, lol. I know there are many reputable rtgs out there, why play with the virtual group? For me, its up to my pocket at a time. I play with other RTG when my pocket is more than half full and play with virtual when its less than half full, lol. I know you had bad experiences with virtual group, but wait till they have withdrawals get paid less than 7 days, you will come back with them, lol.
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PO1Mike
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« Reply #53 on: August 12, 2009, 11:49:48 AM » |
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Hi all. As I have an outstanding withdrawal request with Club, maybe I should use the word pending instead because it's certainly not all that outstanding, I was asked to keep you folks updated as to whether the process has indeed been speed ed up any. So far the answer is a big yes. Some of my previous request had taken up to 29 days before they were even approved. The current one took only 7 business days for approval. That is a marked improvement. Now we just wait for the gravy, the dough, the long green, the wampum, the hard cash. When that is in the pocket I'll let you know how long(withdrawal request to payment received) the whole transaction took. Thanks Ingrid. At this point it looks like you and your crew are making some good improvements. Keep up the good work.
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tommyb
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« Reply #54 on: August 12, 2009, 03:59:07 PM » |
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Ingrid, I may have over exaggerated with the whole laughing at me statement. But it definately felt like how I said it before A BIG JOKE. Taking my balance out for no reason after making playthrough (first and only no deposit code used there ever)? Rediculous. Then crediting my account with a different no deposit bonus. WHICH, if I would have won off that, I wouldnt have been able to cash out because of the deposit in between no deposits rule!
Ill PM you my login name.
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prism aff mngr
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« Reply #55 on: August 12, 2009, 04:44:35 PM » |
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Thanks for your comments TAAADAAA and PO1Mike! |
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prism aff mngr
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« Reply #56 on: August 12, 2009, 04:47:14 PM » |
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Ingrid, I may have over exaggerated with the whole laughing at me statement. But it definately felt like how I said it before A BIG JOKE. Taking my balance out for no reason after making playthrough (first and only no deposit code used there ever)? Rediculous. Then crediting my account with a different no deposit bonus. WHICH, if I would have won off that, I wouldnt have been able to cash out because of the deposit in between no deposits rule!
Ill PM you my login name.
Thanks Tommyb. As soon as I receive it I will look into this issue. Winnings should NEVER be removed without a valid reason, and even if there was one, it seems it was not given to you properly, which is also not an example of good customer service. |
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prism aff mngr
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« Reply #57 on: August 12, 2009, 04:51:12 PM » |
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Hi everyone, These are the details of the deposit bonus I'm offering to players who wish to give us a try as a serious casino  200% BONUS NO Playthrough (40X for Table Games) NO Max Cash-Out PLUS 200% CASHBACK! Deposit $30 or More *Cashback: The bonus amount and the amount of the cashback are non-cashable and will be removed from your withdrawal request. Max cashout from your cashback winnings is 10X your deposit amount. I am not including the bonus code because I prefer to check the account of each player first, I wouldn't want anyone to have trouble cashing out afterwards. Anyone who's interested, please PM me your casino (hopefully Prism / Slots of Vegas or VIP Lounge) username. Let me know if you have any questions! Ingrid E. |
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Jimbeaux
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« Reply #58 on: August 13, 2009, 07:01:35 AM » |
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Good morning Ingrid...
Well this is it... today is the day...
I am an official leaf turner.
I will be making my first deposit to prism casino today, in part because of the Bonus you are offering.
Prior to depositing, please review my account, user name "jimbeaux" so their will be no untoward surprises when I hit the mega-millions.
In the past I have been a bad boy so please verify that my past history of multiple chips will be washed clean with this deposit.
Check to make sure that I do not suffer from multiple Personality disorders (In the past I have been found wandering around talking to myself in the third person and referring to myself as God).
Please verify that I am a citizen of the planet earth and live in an area that is not restricted by your software or company policy from play.
and finally please rub The Fat Mans belly, tickle the Mystical rabbbits foot, garland me with 4 leaf clovers, lock up all straying black cats (And Mother in Laws), Point out the shooting stars and wish me luck.
(yes folk's it is kind of tongue in cheek, but do make sure when you contact Ingrid for her to review your account for amnesty You clear up what YOU think may be the sticking point. Let her do the review and make the determination brfore depositing so there are no unpleasant future surprises)
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genenco
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« Reply #59 on: August 13, 2009, 07:46:57 AM » |
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I hope I won;t get into any trouble, but when you deposit folks and if you should lose (Oh no!) You have to go to live chat and ask for the "Cash Back" part of the other half of the bonus.
Again Ingrid, you're standing up and accepting past mistakes and trying your darnedest to correct them.
I'm beginning to feel that Prism could be a major leader, this time in the honest and fair category.
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